Promoted
Our Partner
- $400 discount for interstate moves
- Specialized in long-distance moving services in the continental US*
- 30 days of free storage with free re-delivery
- 10% early reservation discounts (30 days advance notice)
- Discounts available for AARP, AAA, military and students
Big Ben's Moving & Storage Moving Companies Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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Big Ben's Moving & Storage is a veteran-owned and operated moving company based in Van Nuys, California. It provides local and long-distance moving and storage services for residential and commercial clients.
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53 Customer Comments & Reviews
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Big Ben's is the absolute worst, horrible company I have ever dealt with. Poor phone responses, rental trucks, unprofessional movers, boxes smashed. 75% of all my items destroyed or scratched in some way. Things I paid extra for them to pack just thrown in boxes, one example my computer screen and it was smashed., They make it almost impossible to get any compensation. I beg you STAY AWAY FROM BIG BEN. i HAVE NO IDEA HOW THEY STATED THEY HAD A N A+ rating with BBB. Please stay away.. I could go on with negative examples but I will not waste your time. They are getting one star because they will not accept review without a star, but they do not deserve it.
Lies and deceit! This is the best way to describe doing business with "Big Bens". My furniture was picked up on the 15th of June. It was delivered the 11th of August! Very little glass wear survived the trip. I shipped 3 televisions- all were destroyed. I have Valuables that are missing. I have items that are not mine. My items were all filthy. The drivers and help on both ends were contracted- they did not work for Big Bens. I was assured that the same men who loaded my belongings were going to be the ones to unload. Total bs. Driver had to hire a towing company to get items off of the rear of the truck because they did not have a ramp with them. Do yourself a favor- Stay away from these... Read More
This company should be ashamed of themselves and how they handle business. DO NOT USE THIS BUSINESS!! They were unprofessional, incredibly late, did not use masks (as they said they would), our original bid was considered "inaccurate" and we were upcharged 67%. I have spent the last hour on the phone trying to get through to customer service and they continue to hang up on me without being put through. Save yourself a headache and go with anyone else!
DISHONEST, UNRELIABLE, and UNFAIR. I urge customers to avoid this company. The movers were 6.5 hours late. The quote provided over the phone, which resulted in a very competitive bid, was determined to be “inaccurate” and the total cost was raised by 67%! $6000 was added from what had been quoted, and I’m pretty much stuck. It’s disgraceful.
I did so much research to choose a moving company by making sure they had good reviews and running background checks. I ended up choosing big bens because of the "good" reviews and I even compromised paying more than other companies we were quoted. I would give 0 stars if possible. I had a horrible experience with Big Ben's Moving and Storage. I booked my move a few months earlier and we gave the dimensions to all of the furniture to the sales representative over the phone. He told us most likely we would get our stuff in 5 days. On the day they were coming to pick up my items, I was told that the movers would come between a 4-hour window. They were four hours late AFTER the... Read More
Big Ben’s Moving and storage is the worst company ever!! PLEASE Stay away from them! The sales pitch is all friendly and seems like Joseph really wants to help you move the best way possible. He was very nice and very prompt to answer our questions and doubts. We asked for the premium guaranteed delivery and we were told by him that we shouldn’t buy It because they would certainly deliver on our desired date. The pick up was not smooth. The team that showed up was using trucks that’s didn’t have big ben’s name on it (as they should as advertised at their website). We paid for the kitchen to be packed by the “experts”. The team that arrived at our house knew nothing about it. There were... Read More
Horrible, horrible, horrible, horrible, horrible. Poor communication. Wrong information given to me repeatedly, the person moving things, wrong information given to the drivers. When asking for call backs, they only come hit or miss, and it is never the supervisor I've requested or corporate office. Unable to tell me where my goods are. Dirty glove (as opposed to white glove) experience. ** Buyer Beware ** You have been warned.
Horrible experience. Movers scheduled for 4 to 6 pm full service move. Called at 3:49 that they were 2 hours away. Movers showed up after 8 pm with a truck full of other peoples things and unable to clear the loading dock. Even though we asked several times for FaceTime to look at our belongings the sales person Joseph assured us he was correct in his calculations based on years of experience. Movers show up and say we are over by 195 cubic feet. Everything we were told was untrue. Storage is not in temp controlled building but any place they can find to store furniture. This is a state to state move and we are to fly out in 2 days. Joseph also recommended a car transport company and... Read More
The guys from Big Ben's Moving & Storage Service who came to pack did a thorough job, everything clearly labelled and very efficient. At the other end the guys who delivered it were great and even commented that out of all the stuff they had to move from the container mine was the best packed and most clearly marked which made their job easier. Everything was intact and electronics including a 60" OLED all work fine. Only wish I'd added more things like all my tools etc. to the shipping. Communication of delivery etc. was all good and it arrived within the expected window and any requests for updates were met with a prompt response. Excellent customer service from start to finish. Moving... Read More
Very good experience with this company. Two very polite young men showed up on time, took extreme care with all furniture, wrapped matresses and couch in plastic ...all items arrived at the new house in good shape, nothing broken... my daughter waited at new house and had them put living room, bedroom and dining area furniture all in place. When I arrived at the house it already looked like a home. The young men who did the move were quiet industrious, did not waste any time...brought the entire move in at the figure that was quoted. I would definitely recommend this company to anyone contemplating a move.
Top Rated
Our Partner
- $400 discount for interstate moves
- Specialized in long-distance moving services in the continental US*
- 30 days of free storage with free re-delivery
- 10% early reservation discounts (30 days advance notice)
- Discounts available for AARP, AAA, military and students