Veterans United Mortgage Rates Review

Item: Veterans United Mortgage Rates
Author: ConsumersAdvocate

1,067 Customer Comments & Reviews - see all comments

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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.

VIEW RATES

1067 Customer Comments & Reviews

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mviayra

5/13/2019

Very poor experience with this company. Everything started well and after I uploaded documents to their website I got a quick preapproval letter. However, multiple emails and voicemails to my assigned rep went unanswered over next two weeks. I never did speak with my rep but when I called and spoke with someone else they could not help to change my loan and in fact just cancelled everything without a follow up call. Glad I had a back up lender to move forward. Would not recommend this lender and will not ever use them in the future.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Mike--I'm sorry to hear about the communication breakdown; that's not the norm for us here at Veterans United Home Loans. We'd like to find out more about what happened--will you please reach out to us here on the Client Advocate team? We are available at 1-800-212-5200 or ClientAdvocate@veteransunited.com. I am disappointed that we are not continuing to walk this home buying journey with you, but do wish you the best moving forward.

Seth T

5/11/2019

My situation was a little out of the ordinary. I lived in SC and I nedded to buy a home in TX. But, I needed to buy my home, before I left the state of SC. I was very lucky to have beem teamed with Jenna Pahde, as my loan officer and Peter Holman as my agent, in TX. They performed superbly, and I could not have found a better team to work with! KUDOS to Jenna and Peter!

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hey Seth, We know that to make sure you have the best experience our teamwork needs to be on point and open communication is key! Thank you for trusting that we were the right team to walk this journey with you from SC to TX, we are honored for the opportunity! We are wishing you all the best, CONGRATS! Claire S., Client Advocate

Jerry B

5/11/2019

Ginny Young and Veterans United was able to get me the cash out that Freedom Mortgage could not AND with substantial lower closing cost and lower rate. I was approved and closing with Freedom Mortgage who held my loan for 4 years, but not happy with the terms and amount of cash out. All I had left to do was scheduled closing with the Title Company. I called Ginny and started over after 3 minutes of conversation about what I NEEDED from my mortgage refinance and she made EVERY concern I had go away and every NEED a reality, going above and beyond. Thank you Ginny. Through Ginny Young and her asst. Sarah Dixon's hard work I recieved an additional $32000 allowing me to purchase a new veh...Read More

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hi Jerry, I am thrilled that Ginny and Sarah met you right where you were at and were able to pick up the ball and run with it!! As for a transfer, we aren't set up to keep all loans for the long term, but we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We also understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@veteransunited.com. -Claire S., Client Advocate

Wendell

5/7/2019

As a first-time buyers I wasn't sure if I can qualify while I was searching for a way to purchase a home I ran across United veterans on social media there I met the most wonderful people my lender Eric Hilton Dylan morgret and Paul Williamson and Mike Matthiessen my realtor in the state of Nevada. I would like to thank them for helping me they we're very patient with me help me get all my documentation together.and told me exactly what I needed to have. After going through the protocol all went .well I even had the chance to look at my home in the state of Nevada. United veteran really believe helping our veterans get their dreams home.they will work with you and help you achieve if y...Read More

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

There are so many wonderful comments in your review, I don't even know where to begin, Wendell! I'm just so happy that your experience working with team was such a great one, and especially that they helped ease that anxiety you felt about the process. My biggest CONGRATULATIONS to you on achieving your dream of being a homeowner!

Tyler M

5/7/2019

Veteran's United was incredibly easy to work with. Everything was streamlined and simple, from the beginning application all the way through closing. The loan specialists and recommended real estate agent were completely professional and never failed to keep me informed of what was going on and what I needed to do. The team I had made the entire process run very smoothly and kept everything on schedule.

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hey Tyler, One of the most underrated compliments is "simple"! When we can provide a sense of professionalism while maintaining a smooth, streamlined and SIMPLE experience then we have really hit the sweet spot! Thank you for trusting us not only for your loan but also in our pairing/ recommendation for who was going to help you find the house we were going to get you in! Wishing you all the best in your new journey!! CONGRATS! -Claire S., Client Advocate

Irving

5/4/2019

I highly recommend Veterans United. They walk you through the entire process and their online uploading tool could not have made the process simpler. Very quick process.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you so much for your review and recommendation, Irving! It's wonderful to know that everything, from the online uploading process to your team taking you through every step, was a 5-star experience for you. Congratulations on your new home!

Carol B

5/3/2019

Stephanie Buckridge is the worst lending officer there is. We submitted over 300 pages of proof to her regarding a priors business loss and she refused to even review the evidence and documentation. She provided an excuse that the federal government does not allow for them to lend to individuals with business loss, because it gives the appearance of using personal money. Now this is the first major loss we have suffered from in 10 years, which was due to identity theft. We are the victims yet Stephanie Buckridge penalized us even more without question, in fact she discriminated against us! We have spoken with the individual at the IRS who assisted us and she indicates that Stephanie ...Read More

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United Mortgage Rates

Hi Carol, Veterans United Home Loans always strive to deliver great service while helping veterans and service members use their loan benefit. If we failed in that goal, we want to know everything about what happened so that we can review for potential training opportunities or corrective action. Veterans United Home Loans takes discrimination claims very seriously, and we would like to conduct a review of your comments with our legal and compliance team to see what's going on. Please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@veteransunited.com. We'd like the opportunity to learn more about your comment and escalate it to the appropriate team. -Claire

Bobbi A

5/2/2019

They make home buying easy and they make you feel like you are the only client they have. They will email you after hours if you have questions night and day. I wouldn't use any other lender in the future. I highly recommend Veterans United. BOBBI ANN Secane, PA

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you for giving us the opportunity to earn your business, and most importantly, your trust! Your kind words are so appreciated. Congratulations on your new home, Bobbi!

Gloria O

5/1/2019

Jeremy Eisner was simply Awesome! I was surprised at the timely responses and the fact that I always knew what was going on. He seemed to be just as excited about my purchase as I was. There is not one negative thing that I can say about my entire experience with Veterans United, Jeremy Eisner and Jake Hamilton, My Team! I know them by name because they were so hands on and personal. A wonderful experience totally. From contract to close, less than 45 days, absolutely about their business.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Wow, Gloria! I am so happy you had such a great experience working with Jeremy, Jake, and the team. I can't wait to share your feedback with the team during business hours on Monday--I know they'll be thrilled to see it!

marvin s

4/30/2019

Veterans United put together the most awesome team of truly dedicated, concerned people, putting them in a league of their own. They made me feel like I had an entire fellowship of dedicated team mates working towards getting me into my new house. I would gladly invite them all over and prepare a feast for them to show my appreciation. They left me feeling an indebtedness for their personal commitment to my getting a new home. god bless each and everyone for their work on my behalf. May they be prosperous in all their endeavors.

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hey Marvin, Definitely feeling the love on round 2 too!! We know that when we work from a dedicated and genuine place of service, especially for those who have sacrificed so much, then we are living our values and in turn, our mission thrives. We have spent over 10 years refining our knowledge and skill set of the VA loan, so, it means a great deal to us and keeps us living up to our best selves. Thank you for your invitation, and know that we are forever indebted to YOU for what YOU did for our country. We are honored to assist you in purchasing a home you earned and having you as a member of our VUHL family! Claire S., Client Advocate