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Veterans United Mortgage Rates Review

1,067 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.

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1067 Customer Comments & Reviews

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miltonwade
12/17/2019
Very professional and knowledgeable staff. They keep me informed every step of the way. Would recommend to every veteran looking to refinance.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for your review and recommendation! I'm so glad you had a smooth refinance process.

tebra.davis
12/13/2019
We just want to thank every one involved with our home purchase. This was the easiest transactions we have done. Special thanks to Amanda Butler who was there for us every step of the way and made our purchase flawless. Also, Thanks to Kendall Haun for helping oversee everything and putting us in contact with Kellie Gragg, our realtor. We could not have found a more perfect home with out each of you!!!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm so glad to hear you found the PERFECT home! Thank you so much for giving us the opportunity to help you get there, and I just wanted to let you know how much we all appreciate the kind words you have for your team. Happy holidays!

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Nancy S
12/2/2019
Buying my first home was actually a great experience and Easy to navigate website. attentive and knowledgeable staff, always there when I had a question. Looked out for me and made sure I got a great deal.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
YAY Nancy, we love knowing your experience was the one you deserved and we expected! We are wishing you all the best! -Claire S Client Advocate

T
Tommy
12/2/2019
Veterans United made my home buying process a smooth experience. My loan officer was there 24-7 to answer any questions or concerns. Appreciate it Alex herbal, salute

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Yes Tommy, that is exactly what we want to hear! Thank you so much for sharing and we are always here if you need anything! CONGRATS! -Claire S. Client Advocate

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Robert B
11/17/2019
I would recommend Veterans United to anyone seeking a mortgage and to anyone that will listen. The automated process kept my loan moving forward. Meaning I could be away from home and my computer but do to the technology they use I could answer any questions or sign any documents they made need before the end of the day. This allowed me to get a clear to close in a timely manner and the keys to my new home. Thank You

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm glad that the online processes made your loan process a smooth one, Robert! Thanks so much for the review, and congratulations on your new home!

Angel G
11/2/2019
Thank you for being so professional and courageous you guys are the best to work with

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for the wonderful review, Angel! I'm so glad you think so!

Z
Zachary K
10/30/2019
Made the whole process quick and painless for a new home owner.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
That is just what we would want to hear Zachary!! CONGRATULATIONS! Claire S., Client Advocate

stlsound1
10/30/2019
Veterans United made the whole homebuying process extremely easy. Our loan specialist was always there to answer any questions we may have. Thank you so much for all your help sincerely James C.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm glad to hear it, James! Congratulations on your new home, and thanks a million for the wonderful review!

John C
10/27/2019
This was the smoothest transaction I have ever done, buying a new car is more hassle and difficult. Great communication and everyone answered their own phone when you call. Great company.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you so much for this fabulous 5-star review, John, and congratulations on your new home!

H
Heather N
10/26/2019
After being a member with USAA for many years, we naturally thought to go with them for our first home buying experience. It turned out to be a very impersonal experience that felt like it would never end or lead to closing. We decided to switch to Veterans United mid-process, and we were so happy that we did. Their interface always kept us updated on our status and to-do’s. Our loan team was always extremely communicative. Our experience with Veterans United ran so smoothly that we were actually able to close a few days early!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Cheers to an early closing, Heather! Being an online lender, clear and timely communication is EXTRA important to making the process go smoothly, so I'm thrilled to hear that was your experience with your team. Thanks for the review, and congrats on your new home!


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