MobileHelp Medical Alert Review
19 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
MobileHelp is a provider of medical alerts that was founded in 2006. This Florida-based company specializes in medical alerts equipped with fall detection and location tracking technology. MobileHelp operates exclusively in the cellular domain, thus negating the need for a landline. Its three subscription tiers vary in terms of consumer’s level of activity and mobility.
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19 Customer Comments & Reviews
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I looked at several plans before I chose MobileHelp. I got more for my money, super service and a quality product. I was thankfully never in an emergency where I needed it but knew it was there. Frequent tests also increased my confidence.
just purchased the unit but everyone that i talked too was very helpful
Admin of MobileHelp Medical Alert
Admin of MobileHelp Medical Alert
John, At MobileHelp we pride ourselves in providing a great experience to our customers and are pleased to hear that is what is exactly what you experienced! Thank you for being a valued part of the MobileHelp family! Best Regards, MobileHelp
I purchased this unit about 7 months ago and am completely satisfied. Have had to use it twice in the last 6 weeks. Great response time. Have lock box on front door so fire department was able to get into house with no problem.
I just started with MobileHelp. I am a tech dummy, so have had a lot of questions for them which were answered quickly and accurately. I have tested EVERY button and device they sent me and they were patient and understanding. Only on one instance did it take what to me was too long to respond. I will be watching that in the future. To me taking more than 30 seconds to respond to an emergency is unacceptable. In the one instance, it was late evening and >60 second response time. I have the Duo system with the fall detector and am impressed with the equipment. It is easy to set up and use. The company promises to provide batteries for the buttons when needed. Ordering was easy, and... Read More
superior customer service, makes me feel secure that my mother can receive help with the push of a button or automatically with her fall button. easy to set up and allows my mom to go out and not be concerned about needing help
Rae Morue March 23rd, 2017 Phoenix, AZ We decided to get Mobile Help after my wife had a surgery over a year ago. Every representative we spoke with was good and there was no problem with the equipment. My 94 year old mother uses the necklace whenever she comes over now because we really don’t need it anymore, however it’s definitely a good company.
My Mother-in-law had a medical emergency and used her MobileHelp pendent to request an ambulance. My wife and I had a call on our phone and the caller id said ” Rapid Res Moni” we did not answer, not recognizing the caller. we live in Nevada, a swing state for elections and we get at least 15-20 political calls/day where we do not recognize the caller. It turns out that the call was very important as the lady was taken to the hospital. Our inquiry as to why the caller id did not say MobilHelp we were told that Rapid Res Moni serves many response companies and can not personalize the MobilHelp caller id. If anybody actually believes that this can’t be done I have a nice bridge in... Read More
Why are they rated only 3 out of 5 stars? Plus, I don't trust the BBB having used them before with an A+ rating on Movers Inc. and got the worst services EVER! As a disabled person it took them 14 hours with damaged and stolen property. Would like to see some negative testimonies for MobilHelp. NO company is perfect. Thanks.
This mobile one is great, this goes anywhere and can track your position and if you need help they will talk with till you get the help you need.