Mobile Help Medical Alert Review

#11 in Medical Alerts

MobileHelp-Overview

When it comes to medical alert providers, MobileHelp isn't the cheapest option, but they're certainly among the best. The company provides a reliable GPS-enabled medical alert system that helps protect loved ones at home and away from home. MobileHelp offers a host of peripheral features including automatic fall detection and location tracking. What's more, you are not required to sign a long term contract, (although it is cheaper to do so) there are no hidden fees, and you are not required to purchase the equipment. MobileHelp has reliable cell phone enabled service that doesn't require a landline, which makes it easier for seniors to stay protected when at the supermarket, visiting family, or otherwise on the go.

One outstanding feature of the MobileHelp platform is the MobileVitals program. If a customer opts for MobileVitals they are provided with a blood pressure cuff, scale, oximeter, activity tracker, and blood glucose meter. Readings from these devices are sent via bluetooth to the base unit and then sent over a cellular network to MobileHelp's cloud-based data management system. Customers, loved ones, and caregivers can then log in to the online portal to track trends in vital signs over time. This program is integrated with the traditional emergency response system which alerts appropriate parties in the case of a medical event or fall.

What's Included with Mobile Help:

  • $24.95 to $30.26 with Annual Service Agreement (comes with 13th month free)
  • $29.95 to $41.95 month-to-month
  • 24-hour monitoring service
  • Uses cellular network - no landline needed
  • GPS enabled
  • Great website for caregivers to log into & access account info online
  • Highly portable

Systems

MobileHelp was the first medical alert provider to extend the features of an in-home system across the entire country over AT&T's cellular network. This means that wherever the customer is, MobileHelp operators will know their exact location with the push of a single button. You can then speak to the directly through the device and they will alert the nearest emergency responders.

MobileHelp Classic

$34.95 a month / $299.50 a year

  • In home
  • Base Unit displays time, date, and temperature
  • Two waterproof wrist buttons or pendants
  • Online tools for customers, caregivers, and family

MobileHelp Duo

$41.95 a month / $369.50 a year

  • Works outside the home with GPS/cellular tracking
  • Base Unit displays time, date, and temperature
  • Two waterproof wrist buttons or pendants (in home)
  • Includes a mobile device that functions anywhere
  • Online tools for customers, caregivers, and family

MobileVitals

Maintenance & Repair

MobileHelp repairs any defective or non functioning equipment for free. The company also replaces wrist monitor and pendant batteries free of charge.

The Fine Print:

  • Among the best medical alert systems on the market.
  • Higher than average price at roughly $40/month
  • Good for those comfortable with using web apps and online interface.

The Bottom Line:

MobileHelp provides some truly innovative products that offer complete protection of its customers wherever they go. Their equipment is second to none and the MobileVitals program covers all the bases, allowing customers and love ones to continuously monitor vital signs in a convenient online portal. The company offers many different systems, features and peripherals, some of which are not mentioned here so make sure to check their website to see all their different plans. If you can afford the additional cost, which ends up being approx $8-10/month more, both the service, which is mobile enabled (aka - no landline needed), and the overall customer experience are exceptional with MobileHelp.

Latest Reviews

Start your review for Mobile Help Medical Alert
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Stevej
Seattle, Washington
Mobile Help Medical Alert review
8/31/2016
My Mother-in-law had a medical emergency and used her MobileHelp pendent to request an ambulance. My wife and I had a call on our phone and the caller id said ” Rapid Res Moni” we did not answer, not recognizing the caller. we live in Nevada, a swing state for elections and we get at least 15-20 political calls/day where we do not recognize the caller. It turns out that the call was very important as the lady was taken to the hospital. Our inquiry as to why the caller id did not say MobilHelp we were told that Rapid Res Moni serves many response companies and can not personalize the MobilHelp caller id. If anybody actually believes that this can’t be done I have a nice bridge in Brooklyn for sale!

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Phoenix B
Tucson, Arizona
Mobile Help Medical Alert review
4/29/2015
Why are they rated only 3 out of 5 stars? Plus, I don't trust the BBB having used them before with an A+ rating on Movers Inc. and got the worst services EVER! As a disabled person it took them 14 hours with damaged and stolen property. Would like to see some negative testimonies for MobilHelp. NO company is perfect. Thanks.

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Michael Helms
San Antonio, Texas
Mobile Help Medical Alert review
2/15/2015
This mobile one is great, this goes anywhere and can track your position and if you need help they will talk with till you get the help you need.