LifeFone Medical Alert Review

Rating: 8 / 10 (Very good)
19 Customer Comments & Reviews - see all comments
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LifeFone, founded in 1976, is a New York-based medical alert service provider. Depending on whether the user is mostly in-home or on the go, this company’s five alert packages can be tailored to their needs. This flexibility applies to cellular versus landline, as well as fall detection, GPS tracking, service radius, and app integration.

How is LifeFone rated?


Contract & Price

Overall Rating: 8 / 10 (Very good)

LifeFone’s medical alert is geared towards those who remain active and are not subject to urgent medical risk. The company's high-end specifications and relatively standard prices are very attractive. LifeFone features at home, cellular, at home and on the go, and voice-in-pendant systems. All systems come with optional fall detection, as well as caregiver tools that include features such as location services, activity assurance, daily check in, and medication reminders. All in all, LifeFone is best for active users who wish to maintain their on-the-go lifestyles, while keeping the peace of mind that comes with medical alert coverage.

LifeFone Equipment

Equipment - 8 / 10

LifeFone features a high-end medical alert system that can fulfill the spec requirements of any user, particularly those who are more mobile. With landline, cellular, and GPS capabilities, this company’s specifications are some of the highest in the industry. The base station's operational radius of 1,300 feet and average battery life of 34 hours are quite good, though well within the industry standard. LifeFone also offers a mobile app that seamlessly integrates with the system.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Each LifeFone unit is backed with a 100% Lifetime Warranty which replaces the equipment without additional cost


Monitoring - 8 / 10

LifeFone offers a 24/7 professional monitoring suite that they operate in-house. While multilingual services are not advertised, both emergency and non-emergency dispatches are available.
Monitoring Options
Professionally Monitored
Monitoring Center Type
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does LifeFone cost?

Contract & Price - 8 / 10

Depending on the user’s desired technological level, from landline to mobile and GPS, the starting price will vary. On par with the industry standard, these starting points range from $24.95 to $42.95. With that in mind, there are neither contracts nor activation fees.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
Free Trial Period
30 Day Free Trial
Cancellation Policy
LifeFone will stop billing and will pro-rate a refund based on the amount a customer has pre-paid once they have returned the equipment .

LifeFone Reputation

Reputation - 8 / 10

LifeFone is accredited by the the Better Business Bureau and holds an A+ rating, despite its lack of user reviews. This company also maintains a rating of 9.1 out of 10 on TrustPilot. Ratings aside, LifeFone is also accredited by the Underwriter's Laboratory.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

TrustPilot Rating
9.1 out of 10
BBB Rating
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
16 Yellowstone Avenue, White Plains, NY, 10607
Mailing Address
16 Yellowstone Avenue, White Plains, NY, 10607
Year Founded

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19 Customer Comments & Reviews

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Mary V
New York, New York
My experience with LifeFone has been very good. Every time I accidentally touched the button they responded so quickly. That gave me great peace of mind. I'm very thankful for them & to them. I know that if I ever need their services again, they will be there for me.

Mary V
Racine, Wisconsin
We had this system for my dad for a few months. Within that time the system would falsely go off several times a day - he was just sitting in a chair. It was inconvenient at best. However, twice my dad was woken up in the middle of the night with paramedics at his bedside because the system had gone off and my dad hadn't heard it. Pretty scary for an 87 year old. That leads me to another issue - we completed the contact list (a list letting them know who to call if my dad's system went off). They never did that but went right to calling the paramedics. We had them replace the system three times and the issue continued with each one. We eventually sent it back and are now continuing... Read More

Terry P
Ann Arbor, Michigan
My daughter got a Lifefone button for me about two years ago. Lifefone has taken the fear out of living alone as I know that help is always within reach. I would highly recommend their service.

Matthew D
Ann Arbor, Michigan
We got my mom LifeFone about two years ago. She’s very happy with service - they always respond quickly to her calls and get her help when she needs it. They also call my sister and me and let us know what’s happening. We feel better knowing that she has the LifeFone button.

Lawrence, New York
I've had Lifefone for several years and I am very happy with the service. The operators are always kind and very patient. I feel very safe in my home and have told many of my friends about this wonderful service.

Robert K
New York, New York
My dad is 94, in good health, and only agreed to get a LifeFone neck pendant and monitor/call-box after falling a couple of times and getting dizzy other times. He lives alone and wears the pendant and sleeps with it. There have been two instances since installing the system two months ago, and LifeFone alerted me and alerted my dad to let him/us know that they were dispatching help. I'm in New York and my dad is in Miami, so it was comforting to hear how professional the LifeFone team was in their calls and in their process. Thank you!

John J
Fairfield, Connecticut
We are very pleased with the Lifefone system and service. I would highly recommend this system to anyone who needs a medical alert monitoring system.

dave B
New York, New York
We've had Lifefone for my mother for the past few years. The response time was very quick, and though I'm not someone who reviews products often, I can say we are very pleased with this product which works as advertised, and also with the kind customer service there. I trust we are in good hands with this. This is the type of product you hope you won't need, but when you do its important to know how well it works.

Hurricane, Utah
We purchased this system for my Mom, and it went off 4 times in the first month when there was not a real emergency and we sent it back and got our money back, but now my Mom refuses to use anything.

Our Partner
8.0 / 10
  • Prices starting at $24.95 per month
  • 1,300 foot range
  • A+ Rating with the BBB
  • Lifetime price & equipment guarantee. Spouses Free
  • Full product suite, including caregiver tools
  • 30-day money back guarantee
  • Waterproof pendants or wristbands
  • No time commitment
  • No activation and no equipment fees