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LifeFone Medical Alert Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
22 Customer Comments & Reviews - see all comments
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LifeFone, founded in 1976, provides medical alert services throughout the United States. Depending on whether the user is mostly in-home or on-the-go, this company’s six alert packages can be tailored to their needs. Customers can choose cellular or landline service, as well as fall detection, GPS tracking, and app integration. LifeFone is headquartered in White Plains, New York and earns an A+ rating from the Better Business Bureau.

How is LifeFone rated?

Breakdown

4.5/5
Monitoring
4.0/5
Equipment
4.0/5
Contract and Price
4.0/5
Reputation and Certifications

Overall Rating: 4.1 / 5 (Excellent)

LifeFone offers customers the opportunity to customize medical alert services to fit their needs and lifestyle. Service is available at home via landline or via cellular, using LifeFone’s cellular service, not yours. For customers who have a more active lifestyle, the company offers a choice of on-the-go cellular service and GPS-enabled devices.


LifeFone's services are affordably priced. Depending on which device and options you select, you may pay as little as one dollar a day for 24 hour service and what could turn out to be a life-saving product.

Customers may also choose to use the company's proprietary Caregiver mobile app, which is available with the VIPx® system. The app offers many benefits, including location and activity tracking, battery testing and notifications, and lost device location services.

LifeFone Equipment

Equipment - 4 / 5

LifeFone features high-end medical alert systems that can fulfill the special requirements of any user, with landline, cellular, and GPS capabilities and some of the most impressive specs we've found.

The At Home-Landline and At-Home Cellular base station's operational radius of 1,300 feet and average battery life of 32 hours are quite good, though well within the industry standard.

LifeFone recently introduced the new VIPx device, the company's smallest product to date. The device is water-resistant and offers voice-in capability. It's available in three colors and can run a full 10 days without recharging. The VIPx can be equipped with optional fall detection and, because it is a cellular/wireless device, has an unlimited communication range.

The optional caregiver mobile app that supports LifeFone's VIPx system offers location tracking so you can find your loved one anytime, anywhere. You can also use location tracking to find a lost device. The app also provides a press button history. Caregivers receive notifications directly to their mobile devices when an alert is recorded.Want to check in on your loved one's mobility? The app will track his or her daily steps and offers a 7-day activity history. The app will also alert you when your loved one's first morning motions are detected. Knowing when your loved one wakes prepares you to be at the ready to assist and helps give you peace of mind, as well.

A medical alert system can't do its job if it's turned off or if its battery is out of charge. The LifeFone mobile app allows caregivers to check a loved one's device's battery level remotely. It also sends out an alert when the battery needs charging or when the unit has been turned off. Battery Level – Check battery level and receive notifications when charging is required or the unit is powered off. Find Lost Device - If the VIPx unit is misplaced, simply check the location tracking while also sending a manual ring to the device to help locate it.

LifeFone also offers a Voice-In-Necklace with optional fall detection. The necklace works with the At Home and On-the-Go GPS packages. You must have Verizon or AT&T cellular service to use the Voice-In Necklace—two of the most reliable cellular carriers in the US.

LifeFone also offers two products for at-home use: one for customers with landlines and the other for customers with cellular service. Both products have a long range of up to 1300 feet, which is critical for customers who live in larger homes. These devices offer 32-hour battery back-up to provide continuous service if a customer loses power.

A personalized emergency care plan is provided with all of LifeFone’s systems and include phone, email, and text notifications.
System Types
Home Landline
Home Cellular
Mobile/GPS
Safe Watch
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
All of LifeFone's systems come with a lifetime warranty against. manufacturer defects. For additional peace of mind, LifeFone offers a Protection Plan for an additional $5/month that provides you with equipment replacement for a deductible due to loss, theft, or damage beyond manufacturer defects, such as drops or accidents. For information about this plan, call 1-800-940-0262.

Monitoring

Monitoring - 4.5 / 5

LifeFone offers 24/7 professional monitoring. The company operates its monitoring in-house, with multiple US-based back-up monitoring stations. While multilingual services are not advertised, both emergency and non-emergency dispatches are available.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned with multiple US-based back up locations
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does LifeFone cost?

Contract and Price - 4 / 5

Depending on the user’s desired technological level, from landline to mobile and GPS, the starting price will vary.

On par with the industry standard, these starting points range from $24.95 to $36.95 for the VIPx model. With that in mind, there are neither contracts nor activation fees.

Starting Prices per Month

Landline
$24.95
Cellular
$30.95
Mobile/GPS
$36.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 Day Free Trial
Cancellation Policy
Should you decide to cancel service (once you have returned your equipment), LifeFone will stop billing and will pro-rate a refund based on the amount you have pre-paid. There is no refund on partial months of service.

LifeFone Reputation

Reputation and Certifications - 4 / 5

LifeFone is highly rated by its customers and independent sites. The company is accredited by the Better Business Bureau and earns an A+ rating.

This company also has an excellent rating of 4.7 out of 5 stars on TrustPilot. LifeFone is accredited by the Underwriter's Laboratory and the National Fire Protection Association, The company's products are also Five Diamond Certified and FM approved.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)

Additional Ratings

TrustPilot Rating
4.7 out of 5
BBB Rating
A+
Date Collected
2023-10-11

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
16 Yellowstone Avenue, White Plains, NY, 10607
Mailing Address
16 Yellowstone Avenue, White Plains, NY, 10607
Year Founded
1976

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22 Customer Comments & Reviews

Loading Reviews ...
gdorris
7/20/2023
The base unit was constantly searching for a signal. Claimed AT&T was the best in my area. It didn't connect to the internet 30 to 40% of the time. Called several times to complain, and when I disputed the amount refunded they claimed I never complained. Don't even ask me about the fall detection, awful, but we did make some great friends on the EMT team.


S
Susan “
7/31/2021
We had this service for our mother for about 10 years. It worked perfectly & was made use of several times when situations called for it. ⭐️⭐️⭐️⭐️⭐️


M
Marc T
6/20/2019
I have had the fall detection pendant replaced three times and it has NEVER worked. I plan on changing to another company.


S
scott d
10/5/2017
I am so impressed with you people I actually dont worry about any medical issues I dont feel like im alone . thank you


Z
Zora
10/4/2017
This is amazing. They call right away when I've fallen. They are always polite and kind. They thoroughly explained that they already contacted the ambulance and they called my family too. Super product with superior staff.


R
Rita T
8/24/2017
It's ok for someone that is inside all the time but since I do go out I'm not covered for falls or anything. For the cost I'm a little disappointed but my family feel it's suitable for home.


P
Peggy M
8/23/2017
I got this for my mother because of her propensity for falling and although she's only had to use it once, it was well worth it. It was easy to set up, easy to use, and very efficient. The only reason I am taking 1 star off is because when she activated the call and the police were notified, they were not told of the keypad code to get the key and open the door. They eventually called Lifefone back and got the code, but it would be so much better if they had been given that code when first contacted. Other than that, i plan on sticking with this system...it's a good value for great peace of mind.


M
marykaywalker
8/9/2017
I have not had to use this service but have a great feeling of security knowing I have it!


M
Myla F
8/9/2017
We have had LifeFone for our Mom for a few years now. She's only had to use it once, and it worked very well - just as advertised. I would highly recommend this service.


Glenda O
8/5/2017
I am paying for this subscription for my elderly mother. Gives me great peace of mind and am very pleased with LifrFone



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