LifeFone Medical Alert Review

Rating: 8.6 / 10 (Excellent)
15 Customer Reviews - see all reviews
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Maintenance & Repairs
Service Agreements
Contract & Price

Why They're a Good Choice

LifeFone has been in business since 1976. They offer five distinct medical alert systems; three are for in home use, and the other two can function anywhere.  Of LifeFone's three in-home systems, one works over landline and two utilize the company's cellular service with AT&T (both the cellular and landline packages come with or without fall protection). The last two systems are LifeFone's "At Home and On the Go" service and LifeFone’s “At Home & On-the-Go with Voice-in-Pendant.” Fall detection is optional with these mobile systems, too. They use mobile emergency GPS technology that functions anywhere within the US. LifeFone also offers mobile apps that work with your smartphone for individuals who don't want to carry an emergency response device, and families who wish to monitor their loved ones.

The cellular enabled system, which allows seniors to have an alert system without a landline in their home, is among our top picks for medical alert systems. 

What Do You Get with LifeFone:

  • A company that has been in business since 1976.
  • Recognized by Harvard Health publications, Web MD, the National Council on the Aging, the National Stroke Association, the National Institute of Senior Citizens, Web MD, A Place for Mom, and more.
  • BBB A+ rated.
  • UL certified equipment.
  • 24-hour access to phone operators located in a dedicated response center that only takes Medical Alert System calls.
  • Waterproof call buttons.
  • Call buttons can be worn as wristbands or necklaces.
  • Lifetime price and equipment guarantee. There are no activation fees and no equipment fees.
  • Website provides ability to create and update Personal Emergency Care Instructions securely online.
  • Fall Detection available
  • GPS tracking available with mobile base units
  • Easy Cancellation: Cancel anytime and receive a refund for unused time (refund is based on the day the equipment is returned).

Additional Features:

  • Caregiver Tools
    • Daily Check-in calls - LifeFone will call the subscriber daily ($19/month)
    • Wellness Checks ("Activity Assurance") - The subscriber checks in with LifeFone by pushing the help button once a day ($6/month)
    • Medication Reminders - Tells subscriber what medications to take and when  ($6/month)
    • Location Services - Locate the subscriber's mobile GPS unit as needed (starts at $9/month)
  • Whole House Protection: Fire, smoke and carbon monoxide detection available


(1) At-Home Landline Service:

  • 24.95/mo if paid annually; $27.95 if paid quarterly; $29.95 if paid monthly
  • 480 ft. communication range for basic unit
  • Fall detection $5 extra per month
  • 1,500 ft. communication range w/extender
  • 32 hrs of battery backup life
  • No time commitment meaning if you prepay by the year or quarter, you get a full refund of unused service upon return of the equipment.

(2) At-Home 3G Cellular Service:

  • $30.95/mo. if paid annually; $32.95/mo. if paid quarterly; $34.95 if paid monthly.
  • Up to 1,300 ft. communication range
  • 32 hrs. of battery backup life
  • High/low temperature sensors
  • Works on LifeFone's cellular service with AT&T.
  • No time commitment meaning if you prepay by the year or quarter, you get a full refund of unused service upon return of the equipment.

(3) At-Home 3G Cellular Service with Fall Detection

  • $38.95/mo. if paid annually; $41.95/mo. if paid quarterly; $43.95 if paid monthly
  • Fall Detection
  • Free additional help button on all plans
  • 30 hrs. of battery backup life
  • Temperature Sensor
  • Range of up to 600 ft. from base unit
  • Customer-friendly policies same as above

(4) At Home & On-the-Go GPS with Optional Fall Detection

  • $36.95/mo. if paid annually; $39.95/mo., if paid quarterly; $39.95 if paid monthly
  • Fall detection available for an additional $10 per person, per month
  • Uses mobile emergency response GPS technology, users must bring mobile unit with them
  • Works anywhere in the US with LifeFone’s AT&T Cellular service.
  • Works up to 600 ft. from base unit; up to 350 ft. from mobile unit
  • Base unit has 30 hrs. of battery backup life; the mobile unit has 24 but also works while charging
  • Temperature Sensor
  •  No time commitment meaning if you prepay by the year or quarter, you get a full refund of unused service upon return of the equipment.

(5) At Home & On-the-Go Voice-in-Pendant System with Optional Fall Detection:

  • $42.95/mo. if paid annually; $44.95/mo. if paid quarterly; $46.95/mo. if paid monthly
  • Fall detection available for $5/month
  • Voice-in-pendant provides an all-in-one solution both at home and on-the-go
  • Works anywhere in the US with LifeFone’s AT&T Cellular service.
  • Uses mobile emergency response GPS technology.
  • Charge lasts up to 36 hrs. System works while charging. Range with additional pendant or wristband (included on all plans) while charging is up to 300 ft. 

Mobile Apps

LifeFone also offers two mobile apps for individuals and families.

  • Mobile Alert - Users can use this application on their smartphone in lieu of or as a complement to an emergency response device. $7.95/month for new customers; $5.95/month for existing LifeFone medical alarm customers.
  • Family Guard - Family members and caregivers can use this user-configurable device to monitor their loved ones. Monthly Plans Starting at: $9.95.

The Fine Print:

  • Options for both cellular & landline
  • Portability on at-home systems - both landline and cellular units comparable to other top providers.

The Bottom Line:

LifeFone has strong cellular & landline enabled services, which range in price from $24.95/mo. up to $51.95/mo. They're a good company with medical alert offerings that are both popular & competitively priced.

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Latest Reviews

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Reno, Nevada
I have not had to use this service but have a great feeling of security knowing I have it!

Myla F
Lake Oswego, Oregon
We have had LifeFone for our Mom for a few years now. She's only had to use it once, and it worked very well - just as advertised. I would highly recommend this service.

Glenda O
Arnaudville, Louisiana
I am paying for this subscription for my elderly mother. Gives me great peace of mind and am very pleased with LifrFone

Carol G
I love this alert system! My mom wears the necklace alert and has already used it several times to call for help! By the time I am able to reach her home, medics are already there assessing her condition and calming her. Mom doesn't have to turn on any lights, know where the portable phone is, or remember any numbers. She has the necklace with her at all times and just presses it to call for aid. A Life Fone operator answers to verify the problem, call the medics, and calm Mom while help is on the way. In the meantime, Mom's list of responders is also called so one of us can be with her. Excellent service!

Carol E
Danbury, Connecticut
Having this service allows me peace of mind. I've had to use this service and was very pleased with how fast it works and how they alert each of your designated family members that you had a situation. I take my GPS when I travel so Lifefone knows where I am in case of an emergency. I live alone and I am handicapped. If I fall, i do need assistance to get back up. Thee is always a representative who will respond 24/7.

Michael T
I selected LifeFone for my mother based on the features and reviews from customers. My mother had to use the LifeFone alert and the response was immediate, thorough and professional. I was contacted immediately by LifeFone. The service is very reliable and a good value. I recommend it.

Mary V
New York, New York
My experience with LifeFone has been very good. Every time I accidentally touched the button they responded so quickly. That gave me great peace of mind. I'm very thankful for them & to them. I know that if I ever need their services again, they will be there for me.

Mary V
Racine, Wisconsin
We had this system for my dad for a few months. Within that time the system would falsely go off several times a day - he was just sitting in a chair. It was inconvenient at best. However, twice my dad was woken up in the middle of the night with paramedics at his bedside because the system had gone off and my dad hadn't heard it. Pretty scary for an 87 year old. That leads me to another issue - we completed the contact list (a list letting them know who to call if my dad's system went off). They never did that but went right to calling the paramedics. We had them replace the system three times and the issue continued with each one. We eventually sent it back and are now continuing... Read More

Terry P
Ann Arbor, Michigan
My daughter got a Lifefone button for me about two years ago. Lifefone has taken the fear out of living alone as I know that help is always within reach. I would highly recommend their service.

Matthew D
Ann Arbor, Michigan
We got my mom LifeFone about two years ago. She’s very happy with service - they always respond quickly to her calls and get her help when she needs it. They also call my sister and me and let us know what’s happening. We feel better knowing that she has the LifeFone button.

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