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True Identity by TransUnion Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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TrueIdentity a subsidiary of TransUnion is a free identity theft protection service that specializes in identity protection and credit monitoring. It offers one-touch credit lock that lets people stay in control of their TransUnion report by simply locking it with just a click of swipe. It’s a totally free of charge service that does not require credit cards and lets people enjoy unlimited TransUnion reports.
 
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What Does It Protect?

  • Credit report
  • Personal information
  • Bank accounts
  • Credit cards
  • National change of address database
  • Stolen or lost wallet protection
  • Social networking sites
  • Wireless networks

Services

Monitoring

Yes

Fraud Alerts

Yes

Credit Freeze

Gives Assistance

Reimbursement Insurance

Yes up to $1 Million

Resolution

Gives Assistance

Restoration

Gives Assistance

 

Features

 

One-Touch Credit Lock

Locks in TransUnion credit reports with just a swipe of a finger or click of a mouse.

Instant Alerts

Provides confirmation and alerts for credit application. It also detects identity theft and protects consumers against credit fraud.

Free and Unlimited Credit Reports

24/7 access to TransUnion credit report with unlimited refreshes. Also get email alerts anytime a TransUnion report changes.

Identity Theft Insurance

A limit of $1 Million insurance that covers legal fees.

Stolen or Lost Wallet Protection

Either cancels or replaces all IDs and credit cards for their customers.

Personal Identifying Information Protection

Protects all important personal identifying information by scanning online databases for any leaked personal information.

Bank Account Transactions Monitoring

Monitors any activity regarding a client’s bank account such as when a withdrawal has been made more than a specific limit.

Social Networking Sites Monitoring

Protects all personal information with social networking sites.

Price

TrueIdentity is a free-of-charge identity protection service. The only requirement is to create an account with TrueIdentity to start using this service. Subscription is unlimited and automatically renews every month. Consumers may also choose to cancel their subscription any time they desire.

Bottom Line

TrueIdentity gives you excellent control of your TransUnion report and lets you monitor your personal identity easily. Its one-touch-credit lock even lets you secure your TransUnion credit reports with just a single swipe or click.  An excellent personal identity theft service that’s totally free.  

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Customer Comments

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cbnob68
1/27/2021
How did Consumer Advocate give this 4.5 out of 5 stars? I guess they got paid by Transunion. Transunion's website and services must have been designed by the low bid vendor- it is horrible. But at least the site and service don't involve anything important like credit history or identity protection - whoops, that is exactly what they supposedly offer! The differentiation between the Security Freeze and the True Identity (for a "credit lock") page is poor and confusing for the customer trying to protect his or her credit and / or identity. https://membership.trueidentity.com/tucm/login.page? - True Identity (credit lock) login - after logging in, the page freezes and no information... Read More
12 People found this helpful.
HelpfulNot Helpful

J
J
2/7/2020
Customer service sucks! Unable to log in, just asking me to log in again, when asked about what time to log in, asked me to log in at a time when I was not able to log in. Support can't really provide a resolution. Customer support is saying my profile is fine without even asking about my identity. And even asked me if I want to de-activate my account. If there is 0 star I would put 0.
12 People found this helpful.
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C
cweyer
9/15/2017
After answering all the questions I was asked on the website, I got note that I have not submitted enough information to match my record! They give you option of _faxing_ information proving your identity...What a doosie!
12 People found this helpful.
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Theresa L
4/24/2017
No human contact , No one with knowledge when you do get human!
12 People found this helpful.
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F
French M
1/21/2021
Deplorable!!! We have wasted so many hours of productivity dealing with the incompetence of this highly bureaucratic organization. Their reports are riddle with errors that they seem incapable of correcting them. Their website is bad enough to give you an ulcer but their deplorable phone service takes the cake.
11 People found this helpful.
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C
chris
5/17/2018
I have had no issues with the free services. the lock/unlock feature is easy to use and the process works
9 People found this helpful.
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Rick V
2/23/2017
Great review. However, the the True Identity plan reviewed is the paid plan that costs $9.95 per month. There is a free True Identity plan. But the free plan offers less benefits.
8 People found this helpful.
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mdcasey1988
10/15/2021
I periodically get "alerts" from My True Identity. The emails state that a change has posted to my credit report. These usually come in groups of 2 or 3 over a day or so, leading me to think that something serious has happened. The email says that this could be due to new inquiries, new accounts, address changes or ... "potentially negative information," and since I haven't applied for any new accounts or had any address changes lately, I naturally want to know what's going on. So I try to lo on to my account. Now, I keep meticulous records of my online account usernames and passwords, but every time I try to log on to my True Identity account, my username and password from the last time... Read More
7 People found this helpful.
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sujo5047
5/17/2023
Absolutely the very worst customer service I’ve ever experienced. Waiting for assistance online for over an hour so far. This speaks volumes on how little this organization thinks of their customers. Try hiring more people you so people can get an answer! Pathetic!
6 People found this helpful.
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stuckeynigel1
5/12/2023
It is IMPOSIBLE to get though to this comany when the signup fails online whicih it did without any reason. Be prepared to sit online for over an hour. There is no way to get though to this company othewise. I signed up with Equifax to ensure I had coverage after a security breach. So, I am paying for coverage with a company that actualy has customer service while I try to get my covered service due to a security breach. Avoid this company at all costs.
6 People found this helpful.
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