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True Identity by TransUnion Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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TrueIdentity a subsidiary of TransUnion is a free identity theft protection service that specializes in identity protection and credit monitoring. It offers one-touch credit lock that lets people stay in control of their TransUnion report by simply locking it with just a click of swipe. It’s a totally free of charge service that does not require credit cards and lets people enjoy unlimited TransUnion reports.
 
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What Does It Protect?

  • Credit report
  • Personal information
  • Bank accounts
  • Credit cards
  • National change of address database
  • Stolen or lost wallet protection
  • Social networking sites
  • Wireless networks

Services

Monitoring

Yes

Fraud Alerts

Yes

Credit Freeze

Gives Assistance

Reimbursement Insurance

Yes up to $1 Million

Resolution

Gives Assistance

Restoration

Gives Assistance

 

Features

 

One-Touch Credit Lock

Locks in TransUnion credit reports with just a swipe of a finger or click of a mouse.

Instant Alerts

Provides confirmation and alerts for credit application. It also detects identity theft and protects consumers against credit fraud.

Free and Unlimited Credit Reports

24/7 access to TransUnion credit report with unlimited refreshes. Also get email alerts anytime a TransUnion report changes.

Identity Theft Insurance

A limit of $1 Million insurance that covers legal fees.

Stolen or Lost Wallet Protection

Either cancels or replaces all IDs and credit cards for their customers.

Personal Identifying Information Protection

Protects all important personal identifying information by scanning online databases for any leaked personal information.

Bank Account Transactions Monitoring

Monitors any activity regarding a client’s bank account such as when a withdrawal has been made more than a specific limit.

Social Networking Sites Monitoring

Protects all personal information with social networking sites.

Price

TrueIdentity is a free-of-charge identity protection service. The only requirement is to create an account with TrueIdentity to start using this service. Subscription is unlimited and automatically renews every month. Consumers may also choose to cancel their subscription any time they desire.

Bottom Line

TrueIdentity gives you excellent control of your TransUnion report and lets you monitor your personal identity easily. Its one-touch-credit lock even lets you secure your TransUnion credit reports with just a single swipe or click.  An excellent personal identity theft service that’s totally free.  

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Customer Comments

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M
Mary B
8/22/2019
I received a free subscription through one of those breaches. However, when trying to login, I do not have the information. And when I go to find my login info, I get to the screen with social security number (which I submit a little nervously) and then it pops back to the same screen. No email for them, no phone, no people. What the heck. I am more nervous about my True Identity protection program than I am about future breaches!!!
27 People found this helpful.
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N
Nancy
7/25/2019
Not impressed at all with this service compared to others. The only way to cancel is to call the toll free number, which I plan on doing today. They need a more extensive FAQs section. I paid for the $9.95 per moth option after having credit card fraud with a Citi Bank account. One of the options is called “Identity Alerts” and I have an alert that says “Name Change”. No where on the website does it give an explanation of what that is or means. Did someone try and change my name? We’re they successful? No explanation anywhere. I need to call to find out what that means. It’s too much of a hassle compared to other sites that Offer these services. Spend your money elsewhere.
20 People found this helpful.
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M
Mallory
10/25/2019
I apparently already have an account with True Identity. When I type in that I have forgotten my username and password and I put in my social and last name, it tells me my security answer is wrong. I'm pretty sure I know which city I was born in!! This is ridiculous. Tried calling, never get anyone. This is a scam.
19 People found this helpful.
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S
susie k
8/13/2019
Tried to sign up. The system crashed. And crashed again. I called and Person #1: I can't find your account. I found your account. I need to ask you some questions. Put on hold. I can't find your account. You entered your activation code incorrectly. Try again and it will work. (It didn't.) Person #2: Your account didn't go through correctly. Here is another activation code to use. When I tried that, it said I already had an account so I couldn't make another one. Person #3: Seemed like he knew what he was talking about. The was the only one who did NOT ask me for my full SSN. Said I needed to email in copies of identification stuff: photo ID, utility bill, etc. Said... Read More
18 People found this helpful.
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S
Susie
8/27/2019
I tried to create an account and had tons of trouble doing it. Talked to two completely inept people on the phone (you can only reach them by phone; no chat, no email). Then a third person got my account straight. I was looking at the website under "lock my credit report". When you click there, it says "Locking your TransUnion Credit Report means that it will be: Unavailable for creditors, landlords & employers to view Inaccessible to lenders should you apply for credit" But if you click on "what is credit lock?" you see this contradictory information: "Creditors, lenders (when you apply for a loan), landlords and employers can request and view your credit report. Locking your... Read More
14 People found this helpful.
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D
donald
8/14/2019
its my first time, so what happens now want to go on the site but, for sume reason i cann,t it seems there are alot of people complaining about the same thing this is suppose to be a secure site transunion but right now i am getting affraid whats going to happen wiyh my credit score
13 People found this helpful.
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cbnob68
1/27/2021
How did Consumer Advocate give this 4.5 out of 5 stars? I guess they got paid by Transunion. Transunion's website and services must have been designed by the low bid vendor- it is horrible. But at least the site and service don't involve anything important like credit history or identity protection - whoops, that is exactly what they supposedly offer! The differentiation between the Security Freeze and the True Identity (for a "credit lock") page is poor and confusing for the customer trying to protect his or her credit and / or identity. https://membership.trueidentity.com/tucm/login.page? - True Identity (credit lock) login - after logging in, the page freezes and no information... Read More
12 People found this helpful.
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P
Pete
4/21/2020
Unable to login or reset password. They had to close account and send link to open new account. Customer service less than cordial.
12 People found this helpful.
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Sal C
2/13/2020
been trying for days to get into my account. helpline says something different each time.. wait a few days., clear cache, etc. Have to go thru big security check just to get no service.
12 People found this helpful.
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Jeff J
1/29/2020
Site always rejects my password after changing. Their IT staff is unable to do their job.
12 People found this helpful.
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