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True Identity by TransUnion Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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TrueIdentity a subsidiary of TransUnion is a free identity theft protection service that specializes in identity protection and credit monitoring. It offers one-touch credit lock that lets people stay in control of their TransUnion report by simply locking it with just a click of swipe. It’s a totally free of charge service that does not require credit cards and lets people enjoy unlimited TransUnion reports.
 
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What Does It Protect?

  • Credit report
  • Personal information
  • Bank accounts
  • Credit cards
  • National change of address database
  • Stolen or lost wallet protection
  • Social networking sites
  • Wireless networks

Services

Monitoring

Yes

Fraud Alerts

Yes

Credit Freeze

Gives Assistance

Reimbursement Insurance

Yes up to $1 Million

Resolution

Gives Assistance

Restoration

Gives Assistance

 

Features

 

One-Touch Credit Lock

Locks in TransUnion credit reports with just a swipe of a finger or click of a mouse.

Instant Alerts

Provides confirmation and alerts for credit application. It also detects identity theft and protects consumers against credit fraud.

Free and Unlimited Credit Reports

24/7 access to TransUnion credit report with unlimited refreshes. Also get email alerts anytime a TransUnion report changes.

Identity Theft Insurance

A limit of $1 Million insurance that covers legal fees.

Stolen or Lost Wallet Protection

Either cancels or replaces all IDs and credit cards for their customers.

Personal Identifying Information Protection

Protects all important personal identifying information by scanning online databases for any leaked personal information.

Bank Account Transactions Monitoring

Monitors any activity regarding a client’s bank account such as when a withdrawal has been made more than a specific limit.

Social Networking Sites Monitoring

Protects all personal information with social networking sites.

Price

TrueIdentity is a free-of-charge identity protection service. The only requirement is to create an account with TrueIdentity to start using this service. Subscription is unlimited and automatically renews every month. Consumers may also choose to cancel their subscription any time they desire.

Bottom Line

TrueIdentity gives you excellent control of your TransUnion report and lets you monitor your personal identity easily. Its one-touch-credit lock even lets you secure your TransUnion credit reports with just a single swipe or click.  An excellent personal identity theft service that’s totally free.  

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Customer Comments

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J
Jeff F
8/9/2019
I was given a free two years because of the Capital One screw up having our information hacked. The information when I went to verify my account was wrong so it failed to activate. Called into TransUnion was on hold for 15mins, then was transferred to fix the issue. Was on hold for another 35 minutes then when they answered I was sent to the wrong department. I was given another number and after 40 minutes of being on hold I gave up. Worst experience with any company I cannot believe they even are able to stay in business. I even tried calling back the next day and same issue was on hold for over 30 mins so I gave up.
159 People found this helpful.
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dlkq54
12/28/2018
The website is absolutely the worst. Equifax and Experian work perfectly. TU needs to get a webmaster who knows what he’s doing. Basically said the site sucks.
106 People found this helpful.
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Z
ZoH17*
10/19/2017
Signed up for $9.95/ month monitoring yesterday. Had four charges of $9.95 applied to my checking account. Nearly impossible to get a human to resolve. Had to repeat my story three times to three different people. Still no resolve, no email confirmation of case, nothing. Cancelled service and intend on reviewing everywhere possible. Very shady, very poor service. Horrendous customer service.
95 People found this helpful.
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J
J
1/26/2018
I signed up for the free service a couple days ago, checked my report, and saw that a card of which I have been an authorized user for years does not show up. Yet the account has been showing on the other 2 bureaus for years. Other information was incorrect. So I tried to dispute. Got error when trying to dispute online. So I called. The representative asked for information regarding that credit card of which I am an authorized user to verify my identity. Ok. I dispute my birthdate because it is incorrect, but the birthdate showing on my supposed credit report in True Identity is not even the same as the birth date the representative claimed they have on file. Unacceptable! To top it off,... Read More
76 People found this helpful.
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J
J
12/8/2017
No way for me to contact anyone at true Identity for support. The login support website is useless. My login in screen is locked and has been since I tried to establish the account. I've never been able to login. The service seems to be a scam to get your information.
71 People found this helpful.
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B
Brian
9/23/2017
signed up for trueidentity, must provide contact number to validate my indentity, no call or text, no way to cancel or contact anyone to help. how is this helpful
66 People found this helpful.
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Abebe L
3/31/2019
It said free but when it comes making it available for viewing time they turn around try to charge you to view your credit on their website seems like thy don't want to show you "cheating company"
58 People found this helpful.
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M
mcfrievalt
10/19/2017
I signed up for this service that was recommended when running my annual free credit report thru TransUnion. Every time I try to process a request or even sign back in, I keep getting this error "We are experiencing heavy volumes due to the Equifax breach. Please try your request again later." I can't even sign into my account!
47 People found this helpful.
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M
michelle c
9/17/2017
I have yet to find any customer support, there seems to be no way, phone, chat or email, to contact them to address problems. Unable to do credit lock AND unable to cancel membership. Will be contacting my States Attorney General this week to file a report.
44 People found this helpful.
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Z
Zeta T
10/11/2017
I was trying to log into my TrueIdentity account and unlock the TransUnion credit report. TrueIdentity website has been down for existing members. No customer service number, no human contact. Unable to unlock the TransUnion Report, I'm unable to get a mortgage loan. Terrible service.
35 People found this helpful.
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