Select Home Warranty Review

Rating: 9 / 10 (Excellent)
986 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service, and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 9 / 10

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, appliances are capped at $500, while systems are limited to $2,000. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 9 / 10

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
6.1 out of 10
BBB Rating
B-
BBB Rating
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2017-01-26

Reputation - 9 / 10

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 6.1 out of 10, this company has held a B- rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Partner
9.0 / 10
  • No claims allowed in first 30 days
  • Claims may be subject to caps for the length of the policy
  • $60 Service Fee, $75 Cancellation Fee
  • Thousands of local service providers across the country
  • Easy online quote form (just your info & home address)
  • Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage

Latest Select Reviews

6.54
Based on986 Reviews fromSelect customers
J
Janes L
San Rafael, California

2/23/2018
I made a few claims. 2/3 of them I had to call back to ensure that the technician would be on time and the other one was without incident. The repair crew came and generally seem very knowledgeable and I say this because one of those companies had to come back for a follow up to make an additional fix. They were very good for me just now great.


R
Ronda B
Marietta, Georgia

2/23/2018
Politely I declined to go with the platinum plan in lieu of the gold plan. I have been called every now and again to upgrade but I keep saying that I am happy with the service with gold and the upgrade is not worth it for me.


V
Veronica M
Griffin, Georgia

2/22/2018
A little disorganized when handling my claim. 3 days for a bathroom leak is to long. The plumber who came was the saving grace. He was excellent. 2 hours to change a copper pipe and very neatly done.


E
Emily C
Benton, Arkansas

2/22/2018
I purchased Select Home Warranty in November 2017 after being disappointed in the previous Home Warranty company I had used for several years. On or about 2-7-2018, I filed my first claim. My premium has been paid in full the for entire year of 2018 plus 2 months into 2019. I had to initiate a follow up call as I had received no call or e-mail concerning my claim. At that time, I was passed off to a rep and answered questions that did not seem pertinent to the issue of a broken garbage disposal. I was assured I would receive an e-mail and all would be handled. I DID receive an e-mail that said I had been approved for $100 reimbursement and if I decided to use it, I could let the technician... Read More


J
Jason D
Clayton, New York

2/22/2018
Friendly staff, good on the phone, take a 4 days to find and approve a claim, work was don't well. overall a good warranty provider.


J
Jeremy M
Frankfort, Illinois

2/21/2018
My garage door chain broke, it took the guy they sent literally 15 minutes to fix. He did a good job, I am sure he was professional thats why but with a almost $50 deductible it should have been free.


L
Lia R
Woodlawn, Virginia

2/21/2018
3.75 stars is enough for this company. I have had this warranty now for 2 years. The beginners cost of $400 for the year is pretty cheap and they do cover work being done but I have only made 3 claims and each one the process was slow ranging from a week to a week and a half.


T
Terrance M
Frederick, Maryland

2/20/2018
There good-Some delays in handling my plumbing claim and payments at first and after I called back twice everything was sent and paid out to me.


R
Reggie A
Bogotá, Bogota D.C.

2/19/2018
Streamlined web system, service call fast and great help when asking very detail oriented questions. Policy order was 36 hours and repair was done in an hour. Reference: my garage door.


O
Oscar B
Haarlem, North Holland

2/19/2018
I maybe critical but when I have to call back three times to get an appointment it gets really cumbersome. It took 3 days to get a technician to repair the water heater. Repair was done on a Saturday and was a 3 hours ordeal. Nice job was done on that and the tech should be commended.


A
Alexander A
Lady Lake, Florida

2/19/2018
3 factors made me decide to give Select Warranty a very good rating. They had a good network, not great but good. They need to get more sponsors in my area. The phone service was slow to answer. The technician was on time and his work was better than expected and has been running so far through the winter.


R
Rachel B
Bloomfield, New Jersey

2/19/2018
I wrote this review because of the 3 times I called them, only once they sent me a plumber. The calls were very friendly with short hold times. The one plumber found a cracked pipe under the house and unwelded and put a new pipe cast in an hour.


T
Trina R
Shepherdsville, Kentucky

2/16/2018
There is no good comments because this company is dishonest. They do not pay your claims. All they do is take your money. When you file a claim the stall and are so difficult to work with you finally give up. I have been 9 days without hot water. I have nothing good to say but will forewarn others on every site possible.


C
Cheryl
Littleton, Colorado

2/16/2018
I'm not sure who these people are with the positive reviews but I find Select Home Warranty to be very passive and of little help in getting a service company to my home when a repair is needed. To me it seems they use vendors who will fill an order when there's nothing else to do. I don't feel like SHW is on my side. I am currently waiting for a plumber to fix a backed up sink and dishwasher and have been waiting for 5 days. Each time I call SHW they tell me something different. Now I'm told it will be another 24 hours. As it is now Friday I don't anticipate any resolution until next week.


T
Ton r
Noblesville, Indiana

2/16/2018
Trust me who ever is posting that y'all r one of the best company out there is wrong . Y'all r the worst. Pls do not do not get a policy from them check BBB it will tell u how man angry clients have been screwed over like me. I been waiting 3 weeks for my appliance to get fix. Every time I call they tell me pls allow another 24 to 48 hrs. They don't have enough contractors in my area. Waiting for avail. It's only a dishwasher. Go to Total protection they r the best.


M
Melissa J
Oakland, California

2/16/2018
My mom and 3 kids live with me and I opted for a warranty to protect the home. Glad that SHW is around, they picked 2 great companies in my area to come and repair things for me and the staff on call is very helpful. thanks


M
Mal L
Fort Smith, Arkansas

2/16/2018
We feel that the cost of the warranty is fair at $499 for our double family home. Downstairs they have came and looked the gas range and ensured it has good function and up here they were good working on the washing machine. Both done on same day. 1 year customer


S
Shawn L
Norwich, Connecticut

2/15/2018
We find with having two kids that having a plan with Select saves us the aggravation when accidents and mishaps happen which has happened twice with things breaking from "wear and tear" without this protection, we would have lost a good deal of money.


B
Barry F
Chattanooga, Tennessee

2/15/2018
REALLY impressed that they actually listened to my problems, called me back and had a plan on how to deal with it. Recommend that you have more phone staff so wait times aren't more than 10 minutes, gets long.


K
Kyle M
San Antonio, Texas

2/13/2018
three years ago my real estate agent recommended me Select Home Warranty and I have been a customer ever since. The house came equipped with fairly new appliances. it only took a year before they started giving me problems. first was the dish washer, followed by microwave and lastly the oven. each repair was covered and they did a pretty great job.


H
Henry S
Burlington, Kentucky

2/13/2018
I am retired and on a very fixed budget with my wife. My platinum care package was $500 and it has since saved me the chores of finding a roofer and a plumber. They covered the repairs and I just had to pay the deductible of $45. Henry


L
Laura B
Kent, Washington

2/13/2018
My advice is to get a good deal with them when you first signup. I haggled them and only pay $35 a month and if I add up the estimate of costs they paid out I am finding an amazing value. My fridge and freezer alone was worth it.


J
Joshua C
Port Arthur, Texas

2/13/2018
Rating select great is easy after the past 2 weeks of arranging a replacement garage door at their cost less my deductible. My yearly rate plus deductible saved me a good $400 on the replacement and they were very easy going about it and sending me a check in 30 days. Kudos.


R
Roger Z

2/12/2018
Not bad, I think what makes the deal not so perfect is the cost of the $60 service call fee. When I had my oven issue and I added the cost for that month with my monthly fee it seemed a little much. On the pluser side the work was done professionally and I am happy after all these months with its continued functioning.


B
Barbie D
Valley, Nebraska

2/12/2018
I am totally enthralled with the replacement of my water heater. I am so glad that Select warranty is only $60 a month and protects me where the insurance company would not!