OneGuard Home Warranties Review
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OneGuard Home Warranties is an Arizona-based company founded in 1990. The company provides comprehensive home repair coverages and maintenance services, such as carpet cleaning and rekeying, through a network of qualified technicians. OneGuard currently holds an A+ rating with the Better Business Bureau.
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Customer Comments & Reviews
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BIG RIP-OFF!!!!!!!! OneGaurd was purchased as a 1yr insurance policy after our Condo purchase. Two month after move in, the A/C went out. OneGaurd was quick to send a repair person to troubleshoot the unit and reported that the A/C needed a new condenser coil. OneGaurd, no us, requested a second opinion that took 3 additional days to complete in 100 degree Houston weather. Still without A/C, the second opinion was the same as the first. The repair is a covered item by the policy, but yet a another week has passed, and the unit has not been repaired. OneGaurd is excellent at using STALL TACTICS and making excuses. Each time we call, which is daily, we get a different person that... Read More
Since One Guard has been bought out by American Home Sheild the service has been terrible! The contractors go out and fix one thing and then when they come back out they say its something else. They will nickel and dime you for every little thing when you could have bought a new appliance by now! FED Up!!
I took One Guard even though I was skeptical as it was a gift. I called to have my A/C checked in Arizona and they said that all the contractors they use are only responding to emergency calls. One Guard left me in the cold! My realtor suggested a contractor so One Guard was worthless for me as I did the legwork. What a scam.
DON’T USE ONEGUARD. The customer service people are nice on the phone but the repair people are terrible!! They show up without an appointment and then yell at you. They show up to fix one thing and break two other things in the process! They wear you down with their incompetence until you give up and pay out of pocket. I wasted so much time calling to complain, setting up appointment after appointment, waiting at home for OneGuard, not to mention tearing my hair out each time they left my kitchen in worse shape than they found it. Learn from my OneGuard misfortunes and DO NOT BUY A ONEGUARD HOME WARRANTY POLICY! The Details: This is a follow-up to my original OneGuard review last... Read More
I used to not be as skeptical about home warranties as we had good experience with a previous one, but OneGuard changed that for us. When our AC broke in 90 degree heat they sent someone out who did a "thorough" inspection, and that person concluded OneGuard wouldn't have to pay due to some dirty evaporator coils. This is one of their tricky clauses...and by that I mean there is no way a consumer could have prevented this. In our case we had done our due diligence in having a professional come out twice a year to maintain our unit, and according to the FOUR OTHER OPINIONS we got there is no way to know our evaporator coils had gotten dirty unless there was a problem with our system. So... Read More