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OneGuard Home Warranties Review


Rating: 5.3 / 10 (Average)
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OneGuard Home Warranties is an Arizona-based company founded in 1990. The company provides comprehensive home repair coverages and maintenance services, such as carpet cleaning and rekeying, through a network of qualified technicians. OneGuard currently holds an A+ rating with the Better Business Bureau.

How is OneGuard rated?

Breakdown

5/10
Coverage
6/10
Reputation
4/10
Contract & Price
6/10
Claims & Service

Overall Rating: 5.3 / 10 (Average)

OneGuard is a well established company that offers a premium product at a good price. However, the company only does business in Arizona, Nevada, and Texas. It has a better than average reputation and offers some unusual coverages that its competitors do not.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Per Term
Typical Appliance Benefit Limit
$2,500
Typical Systems Benefit Limit
$1,500

Coverage - 5 / 10

In addition to providing coverage for the usual systems and appliances, OneGuard also covers some unusual items, such as pest control, window cleaning, and system tune-ups. The company's mid-range and premium plans include home security systems and monitoring.

What does OneGuard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of OneGuard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Lawn Sprinklers

Contract & Price

Contract Details

Annual Premium
Starting at $300
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 10

Prices for the company's basic appliances-and-systems plan range from $379 to $399 per year, depending on where the customer lives. The premium plan costs $699 and includes coverage for refrigerators and washer/dryers. Though this is on the high side, the company claims that its plans offer exceptional value. OneGuard also gives existing homeowners the option of buying lower-priced policies that only cover appliances or systems, exclusively.

Sample Contract

OneGuard provides a sample contract for potential customers on its website: OneGuard Sample Contract

Cancellation Policy

The contract shall be canceled by the customer at any time upon agreement between the customer and OneGuard. The contract shall only be canceled by OneGuard due to nonpayment of plan fees, fraud or misrepresentation of facts, when the contract is for seller's coverage and close of escrow does not occur within 180 days from the effective date, or if contract holder harms or threatens the safety or well-being of any OneGuard employee or service provider or any property of OneGuard or the service provider. If a contract is canceled within 30 days of the effective date, the contract holder shall be entitled to a full refund of the paid contract fees less any unpaid service fees and any claims costs incurred. If it is canceled after 30 days, the contract holder shall be entitled to a pro-rata refund of the paid plan fee for the unexpired term less any unpaid service fees, any claims costs incurred, and a $50.00 administrative fee. Cancellations must be presented in writing.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
10 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 6 / 10

Service calls cost $69. The service line is open 24/7/365, but unlike many of its competitors, OneGuard does not pledge that the customer will be contacted by a service provider within a specified time. The company claims that it approves over 95% of the claims made under its policies.

OneGuard Reputation

Company Details

Year Founded
1979
NHSCA Membership
Number of Employees
51-200
BBB Rating
A+
BBB Rating
15
BBB Neutral Reviews
1
BBB Negative Reviews
25
Date Collected
2017-07-21

Reputation - 6 / 10

OneGuard is accredited by the BBB and has an A+ rating. Although it has more negative than positive ratings, its percentage of positive ratings is considerably higher than that of many in the industry. The company has been in business since 1979, making it a better established home warranty company.

Contact & Additional Information

Homepage URL
Company Phone
(888) 896-0014
Headquarters Address
20410 N 19th Ave Ste 200, Phoenix, AZ, 85027
Year Founded
1979

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Customer Comments & Reviews

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E
Eddy
Pearland, Texas
10/3/2017
BIG RIP-OFF!!!!!!!! OneGaurd was purchased as a 1yr insurance policy after our Condo purchase. Two month after move in, the A/C went out. OneGaurd was quick to send a repair person to troubleshoot the unit and reported that the A/C needed a new condenser coil. OneGaurd, no us, requested a second opinion that took 3 additional days to complete in 100 degree Houston weather. Still without A/C, the second opinion was the same as the first. The repair is a covered item by the policy, but yet a another week has passed, and the unit has not been repaired. OneGaurd is excellent at using STALL TACTICS and making excuses. Each time we call, which is daily, we get a different person that... Read More


D
Denise
Frisco, Texas
9/5/2017
Since One Guard has been bought out by American Home Sheild the service has been terrible! The contractors go out and fix one thing and then when they come back out they say its something else. They will nickel and dime you for every little thing when you could have bought a new appliance by now! FED Up!!


A
al s
Paradise Valley, Arizona
6/28/2017
I took One Guard even though I was skeptical as it was a gift. I called to have my A/C checked in Arizona and they said that all the contractors they use are only responding to emergency calls. One Guard left me in the cold! My realtor suggested a contractor so One Guard was worthless for me as I did the legwork. What a scam.


S
Shahin
Austin, Texas
4/14/2017
DON’T USE ONEGUARD. The customer service people are nice on the phone but the repair people are terrible!! They show up without an appointment and then yell at you. They show up to fix one thing and break two other things in the process! They wear you down with their incompetence until you give up and pay out of pocket. I wasted so much time calling to complain, setting up appointment after appointment, waiting at home for OneGuard, not to mention tearing my hair out each time they left my kitchen in worse shape than they found it. Learn from my OneGuard misfortunes and DO NOT BUY A ONEGUARD HOME WARRANTY POLICY! The Details: This is a follow-up to my original OneGuard review last... Read More


E
Elizabeth A
Plano, Texas
3/24/2017
I used to not be as skeptical about home warranties as we had good experience with a previous one, but OneGuard changed that for us. When our AC broke in 90 degree heat they sent someone out who did a "thorough" inspection, and that person concluded OneGuard wouldn't have to pay due to some dirty evaporator coils. This is one of their tricky clauses...and by that I mean there is no way a consumer could have prevented this. In our case we had done our due diligence in having a professional come out twice a year to maintain our unit, and according to the FOUR OTHER OPINIONS we got there is no way to know our evaporator coils had gotten dirty unless there was a problem with our system. So... Read More



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry