107 Customer Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004. The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
Latest Landmark Reviews
WORTHLESS. After moving in, we discovered the dishwasher, fridge AND the washing machine needed various repairs. After their contractor came to review the items they denied them all. COMPLETELY WORTHLESS. Anything they offer you can do cheaper with a better handyman, because THEY WON'T honor their contract.
I recently had a claim related to the annual tune-up of our AC unit. Landmark was incredibly helpful with initially handling the 1st contractor who never showed up to schedule another company. While the 2nd contractor was there servicing the unit I was able to work with a great Landmark service representative to submit an additional claim for needed repairs without having to schedule another appointment with the contractor.
From start to finish they are have great to work with.
We are so happy we bought our warranty from Landmark. We have had to use it a few times and the process is easy and simple and the work is fantastic! If you are on the fence because of the added expense DO IT! Do no even think about it! JUST DO IT!
As a homeowner of several properties,also different warranty companies, I've gotten familiar with home repair warranty business models. Landmark is a highly acceptable organization from top to bottom. Their product has great value, employee's are trained very well and the delivery of contract product responsibility is rated high because they do what their expected to do extremely responsibly without surprise, effectively and quickly. If I've ever had a concern about policy or procedure in regard to a repair every thing was discussed with a representative in a professional manner with great resolve to the issue. I'm very pleased in doing business with Landmark and will continue with... Read More
Fast, Courteous Service! We will never use anyone else for our home warranty services!
Great service problem with fridge was fixed by the end of the week!
My water heater was leaking. I had no clue or the time to try to diagnose it or to make the fix. I called landmark about the situation and they sent someone out to fix our water heater which was covered under our warranty. The leak was fixed and we are extremely satisfied with how easy it was to make the call with no hassle.
I had a terrible experience with Landmark. I called because I was having issues with my faucet, I asked if the service fee ($70) covered the FULL replacement of my faucet and the labor. They responded yes. When the plumber came out, he took one look at the faucet and said it needs to be replaced. He said there is nothing he could do that day, he would have to submit a report to get the warranty company to authorize the replacement. He said we had two options the warranty company would either give the plumber $20 to buy a cheap faucet or we could get the warranty company to cash out the faucet and we could take that money to put towards a better faucet. When I talk to the Landmark... Read More
Nothing but excellent service from this company. Everyone is so friendly and helpful and care about their customers. They keep on top of every service request and follow up immediately to make sure things are running smoothly. I give them more than 5 stars.
Literally have been lied to the second I purchased Landmark's "warranty." It covers next to nothing, saddles the customer with the cost, and is a quick cash grab to see how long it takes for a customer to realize they've been duped. If you're a consumer. Don't listen to what your agent says. Avoid this company like the plague.
Only reason I did half a star is it would not let me rate Landmark as no stars. For over a year we have been working with Landmark after one of their contractors did a poor job on our air conoditing unit (which was new) and our furnace. Our furnace was so damaged by their contractors that we got a new one which again was not installed correctly. We went all last summer having to run window air contioning units that we had to purchase to make our house bearable to live it for our young child. We went without heat in the winter. We were lucky we had a pallet stove to fall back on. Sorry is no longer enough from this warranty company and the low quality contractors they use in Idaho.... Read More
Landmark is remarkable and great communication and efficiency. I received great service overall and I’m glad I chose Landmark
Great fast service!! Would recommend them. Coverage is great too! They came out and relayed our house right away after closing!!
If Landmark Home Warranty is "premiere" this must be a sucky industry! This service is a rip off. The only reason I have it is that my real estate agent wrote it into the contact for the seller to pay for. The warranty covers NOTHING. Their special services are rip offs! Pay Landmark another $60, and their contractor will come rekey your house. It costs $60 or less from any reputable key smith. Pay Landmark $60 and they'll have your furnace cleaned and inspected ($60 more for the AC). Reputable local contractors offer the same service for $49. All I can figure is that the real estate agents are getting kick backs from Landmark.
I filled my Garage Claim online, was contacted within the hour, appointment from the Contractor was made for the following day. The Tech was running behind, but when he showed up, had it fixed within less than 30 minutes. Excellent Service.
I am a REALTOR in the DFW area. Have sent many, many clients your way over the last 4 years. Now, the first time I actually need your help on a "NEW" buyer, you shut me and my client down! Game over!! I will never send any more clients your way! Have 4 closings coming up in March! You will get NONE!!!
I have extremely positive experiences with Landmark Home Warranty, on multiple occasions. When a service is required, they make it clear on the eligibility and once eligible, the process is a breeze. They follow up multiple times, both on emails and over emails, till the service company has responded to the service dispatch and has completed the work to our satisfaction. Cannot ask for anything more.
Very good service.
after a few hiccups connecting with the locksmith, everything worked out fine.
Always top of the line claims handling and service. As a Realtor, that is why I always recommend Landmark Home Warranty to my clients. I know they will experience the same superior service as I do.
I have had Landmark Home Warranty on multiple homes I have owned, or rented. They have always been easy to work with, and have taken care of our requests quickly and professionally. I just renewed my contract for another year.
They have always responded immediately after I have put in a help ticket. They also follow up continually to make sure everything got done to my liking.
We purchased a house and got a Landmark home warranty. For the only time we've had to call to repair a dishwasher, Landmark has been fair, professional, helpful, and nice to work with. It's eased our minds, and we had a solid professional from their network do the work.
Setup was great, and company came and did service requested. Only downside was the time...they texted saying they were on their way, but it was almost 2 hours before they arrived.