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IGS Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
6 Customer Comments & Reviews - see all comments
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How is IGS Home Warranty rated?

Breakdown

0.0/5
Transparency
4.3/5
Claims Processing
4.5/5
Coverage Options
0.0/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

IGS Home Warranty is a subsidiary of IGS Energy that focuses on providing insurance for utility lines and some HVAC systems. Singularly within the home warranty industry, IGS doesn't believe in charging a deductible for service, preferring to provide worthwhile coverage for a simple monthly fee. Their caps on utility lines and HVAC systems are exceptionally high. They are BBB-accredited, with am A+ score.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$8,000

Coverage Options - 4.5 / 5

IGS Home Warranty is an interesting option in the industry, as they don't cover any appliances at all, preferring to concentrate on utility lines, (specifically electric, gas, water, and sewer). Their Complete Home Protection plan also includes several HVAC systems, including your furnace, heat pump, boiler, air-conditioning unit, and water heater.

What does IGS Home Warranty cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser

Exclusions

For a full list of IGS Home Warranty exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $90
Minimum Contract Length
12 month(s)

Contract & Price - 4.5 / 5

IGS Home Warranty offers different plans with varying levels of coverage of utility lines and HVAC home systems. Their prices are quite reasonable, especially considering that they don't charge deductibles for services rendered, and how high their limits are ($8,000-$18,500).

Sample Contract

IGS Home Warranty provides a sample contract for potential customers on its website: IGS Home Warranty Sample Contract

Cancellation Policy

After your “Free Look” period, you may cancel this Agreement by mailing a request for cancellation to IGS Energy Home Services, P.O. Box 9052, Dublin, Ohio 43017, and your cancellation will be effective at the end of the monthly period during which you cancelled (or in Illinois only, on the date we receive your cancellation). Also, we may cancel this Agreement for any reason if we provide written notice to you at least 30 days before the cancellation becomes effective. We will refund any pre-paid protection that remains when your cancellation becomes effective, less the amount of any claims paid.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
15 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
90 days

Claims Processing - 4.3 / 5

IGS Home Warranty usually doesn't require customers to pay service fees, though they do mention that a $75 fee may apply for emergency service, defined as one in which you have no service on the Protected Line or Protected System, and is outside of regular business hours (M-F, 8am-6pm, excluding holidays). If their in-network contractor denies your claim for any reason, but repair work is still deemed necessary, you can still request one of their contractors or choose your own.

IGS Home Warranty Reputation

Company Details

Year Founded
1989
TrustPilot Rating
7.4 out of 5
BBB Rating
A+
BBB Positive Reviews
5
BBB Neutral Reviews
1
BBB Negative Reviews
20
Date Collected
2017-09-01

Reputation - 4.3 / 5

IGS Home Warranty is a branch of IGS Energy, a leading competitor within the industry. They are BBB-accredited, with an A+ score, and a good 7.4/10, 4-star rating with TrustPilot. IGS Home Warranty is not a member of the NHCSA.

Contact & Additional Information

Year Founded
1989

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6 Customer Comments & Reviews

Loading Reviews ...
tsellet
12/6/2023
I have been with this warranty company for 6 years. I now need a new furnace. They knew when I signed up that my furnace was over 20 years old. They knew the day was coming that I would need help with it. They are not going to do a thing. Nothing. I’m on my own.

lyn.blake
10/5/2020
Do not use this home warranty company. They have been impossible to work with and they deny claims. We had American Home Shield before and they were very fair. This company collects your payments and then refuses to help when there is a problem.

J
JOSEPH C
3/7/2020
I worked for IGS. I purchased the home warranty. I have a 68 year old house. They did not honor the warranty when I had a plumbing issue because it had tree roots. Tree roots will be a part of every outdoor plumbing issue. If tree roots CAUSED an issue on a pipe that they had inspected but they provide no home inspection. They are courteous and they did send someone out.

M
Matthew R
11/6/2019
Hello. I have a home warranty with you folks. I keep reading about how you don’t charge deductibles. I have paid a $100 deductible on 3 separate occasions. Why is this? I bought the best plan and coverage that you offer. Can someone reach out to me to explain this? Thank you!

R
Raj
3/26/2019
I purchased IGS Home insurance program for almost last 8 years, paid monthly premiums through auto payments without any delays. Here are two very negative experiences I had recently. Hopefully, this will help you be aware of IGS program and make wise decision while selecting such home insurance programs: 1. Last year, when I needed repair with central heating furnace, they denied the claim stating the heat exchanger needed replacement and not covered under the insurance program. Heat Exchanger being the main component of the furnace but the plan does not cover. Read their contract carefully, including all fine prints, as they will show you the fine prints when try to submit a claim 2.... Read More

D
donna
6/19/2018
HORRIBLE EXPERIENCE !!! had a leak & called IGS; response was all about what they do not cover; they insisted that I had to use their Plumber..1st one never showed up, when I called IGS, was advised that , "they refused to work in my area', yet I was not contacted. " Was then told that Best's Plumbing would contact me"; they did 5 days later. of course with no notification from IGS. I paid for everything myself so why I do need this "CRAPPY" coverage & absolute rudeness & inefficiency from IGS????? A REAL SHAM !!! Shame on YOU !!!

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