Home Warranty of America Review
44 Customer Reviews - see all comments
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Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.
- Purchase today and save $45 - Limited time offer
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.7 million customers
- Best reputation in home warranty industry
Latest Home Warranty of America Reviews
It's beyond me how HWA stays in business. I have never cared for home warranties but it came with our new home purchase. Their customer service is terrible when it comes to claims and they will look for any excuse to avoid paying out a penny. We, as well as our service contractor, followed their guidelines to the letter and it seemed that the claim was about to be paid but right at the end they said the labor charge was too high and refused the entire claim. They were arrogant when I tried to discus it with them and the same when they called me to try for a renewal and I told them exactly why there was no chance for that to happen.
Do not use this company my heater went out in Nov I called and they recommend a vendor, the vendor never called me I called them back and they tried another vendor who told them they would not come to my area and they had no other vendors. They did offer to me, that I could use my own vendor to repair the unit, but that if I did this the vendor would have to call HWA prior to the repair being made. The vendor called and was authorized to do the work, they told him they would cover everything but the $200 flue (sp?) pipe. I then called to verify what my reimbursement amount would be they told me I needed to have the done and send them a bill once work was completed. I had the work... Read More
Their website states that you will have an appointment within 48 hours of your Fix-it request. My dishwasher was on the fritz, HWA vendor called and could not be out for 10 days, HWA had no back -up repairman, and an OH WELL attitude, They did nothing but inconvenience me and when I asked for my money back all I got was a prorated sum and $30.00 cancellation fee. DO NOT USE THIS COMANY, CHECK OUT OTHER COMPLAINTS
Do not use this company. Claim 2425313. My A/C unit went out in my house during some very cold temperatures. I called HWA, they wouldn't have anyone out for 3 days. They did offer to me, that I could use my own vendor to repair the A/C unit, but that if I did this the vendor would have to call HWA prior to the repair being made. My vendor came out and identified the issue and then called HWA with the item needing to be repaired and the cost. HWA approved the item and the A/C was fixed for 506$ + 59$ service fee. HWA then called me and said they would only reimburse me 151$ because that is what they would have paid. This is after they said they would pay 75$ per hour just for the techs time... Read More
I'm not sure why this company shoes 3 1/2 stars when all the reviews are negative. I never write reviews, but felt it was necessary because this company is a complete scam. Our furnace went out with temps below zero. They sent one of their companies out to inspect it. The company then made false claims (we know they are false because we've had 2 other HVAC companies come out and give a different diagnosis than the small crappy company they sent out to us). After the inspection, HWA never called us back. We finally got ahold of someone after calling multiple times and they told us our claim is being denied. The keep changing their reasoning as to why it's being denied. We sent them reports... Read More
TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and "fixed it" again. Never heard from them. I received an invoice on 12/6/17 saying I owed the $100.00. I called them on 12/7/17 telling them that I don't owe the money per the last customer representative I spoke to. I disputed the second charge on 12/7/17 and they "sent it for further review." I called back on 12/15/17 as I hadn't heard from anyone and received another invoice and they said that it was reviewed on 12/7/17 and... Read More
Absolutely terrible, they deserve negative stars. You have no choice in the product repairs or replacement. They required us to pay more than needed because the brand they like to use would need modifications to fit in our home, those modifications were not covered. But they were only necessary because they wouldn't agree to use a different brand that would fit. They also required that we approve non covered repairs with the covered ones or they would not pay the covered ones. Decided to cancel and that was a whole other nightmare that is still going. I did everything write, read the contract, cancelled in writing in the time frame. Called for confirmation multiple time. Called after... Read More
I just moved into a new home that came with a brand new washer. Turns out for whatever reason the washer is not properly working, but wait! I have a home warranty so this will be okay. Not this case with this company. I have become totally convinced that this company is a fraud and is scamming people out of their money. I wasted the $100 deductible for the repair person to come out. The HWA representative calls back and requests our Home Inspection because she cannot process the claim without it. Well they used my home inspection to deny my claim. HWA says that since the inspection doesn't state the washer was properly working before our claim, they are not going to pay to fix my... Read More
No venders in rural areas. You find your own, pay in full, submit for reimbursement which takes 4-6 or 8 weeks. Supervisors not available and don't return calls as of yet. Requested cancel with 3 claims open, claims person Felicia called & said if I cancel claims will be closed without pay. I said lets not cancel then I will double pay as I went with different warranty company. Then they cancelled and I talked to Felicia and she said all I need to do is pay for October & the September refund to be reinstated. Now they say upper management is denying reinstatement & I can't get anyone to cooperate. So now I have my attorney involved. All calls are revoreded. I would say do yourself a... Read More
Submitted a service repair request for our refrigerator on 24 Sep. The first company comes out, diagnosis the problem and states they need to order a part. HWA contacts us and states the first tech can't work on a "sealed system" and assign to another company. Can't coordinate schedule with second company so it's assisgned to a third company. They come out, come to the sames diagnosis and also state they need to order the part (4-7 days). HWA calls us a states the company #3 can't work on a "sealed system." Whic begs the question - why did they pick them? Now assigned to 4th company who stated that, if they can find the part (they still need to diagnose the problem (required by... Read More
In the two claims that were made, the first was a leaking bathtub that was causing water damage to the bottom floor ceiling of my home. The plumber that was sent out to the house incorrectly diagnosed the cause of the leak, I ended up purchasing the necessary equipment to fix the tub and performing the maintenance myself, a wasted 100 dollar deductible. The second time was another plumbing issue, this time the plumbing company that responded did a great job with my kitchen sink. However, the largest and most egregious of instances that occurred during my time with this warranty company was when they took $45.95 from my account and refused to refund me my money when I told them I no... Read More
I purchased a coverage through HWA when I bought my home last fall. On July 2, 2017 my air conditioner stopped working. HWA has "approved" this expense, according to numerous telephone conversations; however, it has now been 22 days and my family is still without air conditioning during the middle of summer. I have two small children at home with special needs, making our home extremely uncomfortable for my entire family. We are at our wits end, and feel like we are being held hostage by this terrible company. BEWARE!!!! They are committing fraud by taking people's money and provide NOTHING but stress in return.
This is a follow up to my post last week. So, HWA denied my A/C compressor claim after 12 days of "reviewing the issue" HWA attempted to force a "buy out" offering $680 for a $2400 repair. I called an attorney and sent a note to the states attorney's office to start the formal process in a complaint. The next day, after 7 emails and 6 long waits on hold, in 12 days, to the HWA customer assistance line, an HWA employee calls. The guy states that HWA made a mistake and can have a service technician out to the house to repair the a/c unit in 2 hours. I reply that HWA denied the claim yesterday and that I authorized the $2400 repair out of my own pocket. The guy tells me that I 'MUST... Read More
This company is a cheat. Three years with them and they have denied all my claims. After that I cancelled. After multiple phone calls from them and countless notices in the mail asking me to renew, I called them back. I explained my experience and hesitation to return. They then convinced me to renew and assured me I'd be taken care of. I even upgraded. Two days later my A/C broke. They rejected my claim again saying it was pre-existing and I had a lapse in coverage. My kids and I are sitting here in the middle of summer sweating. Seven claims in all. They always find a technicality to not replace anything. The fact that I have given them my money for 3 years had no bearing and they... Read More
I will follow this up but, the short version, Home Warranty of America is horrible. Our Keller Williams realtor suggested we buy the Home Warranty from HWA. Keller Williams gets a kick back from HWA/Direct Energy. A/C went out on 07.03.2017. Nine 9 days later, HWA tells me they wont fix the a/c unit because it has R22 Freon. The repair is $2400.00 HWA is forcing a buy out for $600 on a covered item. They basically are refusing to repair the A/C unit that I paid to be insured. This is a 2013 A/C unit.... HWA purposely dragged out this event to force me to repair the unit myself... 9 days without A/C is the south and 10 days in a Hotel with my family is enough. I just hired a contractor... Read More
Buyer Beware. This is a company that will not honor what they offer. They give you the run around and are dishonest. Customer service is the worst and will not allow you to speak to a manager. the kicker here is that when you do what you suppose to which is do maintenance on your Air conditioner unit yearly for preventative this way your unit is running right and you limit the need to have repairs. Then you have a warranty company try to use that against you when you. Telling you that you have an unauthorized repair when you never repaired anything. typical case of trying to get out of what you paid them for. Please enter at your own risk
Purchased HWA warranty with new home through title company. Refrigerator starting having multiple problems and when we called HWA said they had no record of contract. After contacting realtor they straightened it out a few days later. Submitted claim for refrigerator and assigned service contactor came out 3 times and replaced all electronics controllers and blower (took 30 days) and the refrigerator was even worse. The contractor stated it was unrepairable and needed to be replace. Contacted HWA and they said they would review the case after the contractor reported it. Called back next day and they said they needed a second opinion and assigned another contractor. No one has called... Read More
Do not join this company for a home warranty! I moved into my home on May 9th tyred to run dish washer finally found out who we had are home warranty through. We had their recommended appliance specialist come and evaluate that yes dishwaasher not working and took them all of MAYBE 5 minutes. It is now May 25th and still no solution from Home Warrenty of America.
My AC stopped working on Sunday afternoon. I called in the claim and after giving all the info they assigned a local vendor to call me. I was called Monday at 8:00 am, a service tech arrived at 4:30, replaced the capacitor and the fan motor and ac was back on and working at 6:00 pm. Could not have asked for better service. Can't understand all the negative reviews I see. I have been insured with HWA for two years and will renew again
That worse warranty company, They are not about the customer, all they do is take your money, and the issue is never resolve, we have AC issues and in a matter of days we have spent close to 500, abd our AC is still leaking, I just completed a complaint to the BBB, they need to conduct a investigation, I'm tired if companies taking advantage of people, please stay away from them!!!!!!
Without a doubt the absolute worst company I have ever dealt with in my 42 years of home ownership. All you need do is read BBB and all the other reviews as they speak the truth about this company. There needs to be a class action law suit filed against Home Warranty of America.
The level of incompetence, lack of professionalism, and genuine disregard for the customer is astounding. I've never had such a poor experience with customer service! The time it takes to file a claim and have an issue repaired is unacceptable and the majority of the contractors HWA works with are subpar at best. Save your money and go with American Home Shield.
Worst Customer Service I ever had!!!!!! Took 9 different vendors and 2 months to fix my microwave. DO CONSIDER THIS COMPANY!!!!!
This company has the worst customer service and follow through of any company. You cannot speak to a supervisor, nor to the same person you spoke with last time. This means that the first 5 minutes of your call are spent bringing the new person up to speed. Plus, if you complain at all, then you will get even worse service. This is the only company that I have been hung up on multiple times, and even told that they need to get to other, more important customers. I have a water heater that went out, their contractor was going to take a week to replace, and so they gave me approval to use my own plumber but now refuse to cover the cost. Their contractors do not respond in appropriate times... Read More
I am completely astonished that a company like this can or is allowed to stay in business. We have been without a refrigerator for 6 weeks now and still waiting. Very hard with 4 kids. First it took a week to send someone out and the company they sent has a 1 star rating. We then had to send in proof of our home inspection 3 different times. Another week lost. Then it took a week to get the approval for the parts to be ordered. After we finally got the approval to order the parts from HWA the company they selected tried to tell us that HWA was not going to cover all of the parts and that we need to pay them for the parts. Another week lost to get that cleared up. You would be much better... Read More