First American Home Warranty Review

Rating: 8.5 / 10 (Excellent)
313 Customer Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States. They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers, and real estate agents. The company is BBB-accredited, with a B rating, and a four-star TrustPilot score.

How is First American rated?

Breakdown

10/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.5 / 10 (Excellent)

With more than 30 years of experience, First American has proven itself a leader in the home warranty industry. The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays. Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees. First American is an excellent option for anyone looking to protect their homes for a reasonable price and receive quality service 365 days a year.

Coverage

Key Facts

Plan Types
Appliances
Combo Plan
Benefit Limit Type
Per Item
Unlimited

Coverage - 10 / 10

First American offers two plans, the Basic coverage and Premier coverage. While their basic coverage protects mainly kitchen appliances, their Premier plan offers complete protection for all main home systems as well as appliances. In line with most businesses in the industry, however, they will not cover cosmetic damages, damages due to improper maintenance or installation, and any known or unknown pre-existing conditions. Coverage amounts differ by contract, yet their limits range around $3,000 in the aggregate for kitchen refrigerators, $1,500 for heating systems, and $500 for ductwork, which are substantially higher than comparable companies.

What does First American cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Clothes Dryers
  • Clothes Washers

Exclusions

For a full list of First American exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $288
Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Annual premiums with First American can range from $288 to $468, quite reasonable within the home warranty industry. The company extends a standard 12-month contract term and allows customers to obtain quotes and enroll online. Contracts seem to have different cancellation policies according to geographical location, so customers are advised to read their warranty agreements thoroughly before signing. For instance, Texas residents may cancel their plans within the first seven days of coverage for a full refund, whereas Virginia residents have 20 days to cancel and receive back the entirety of their payment, provided they have not filed any claims under said contract.

Sample Contract

First American provides a sample contract for potential customers on its website: First American Sample Contract

Claims & Service

Claims

24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8 / 10

First American has some of the most affordable service call fees in the industry, which range from $50 to $65, depending on the plan selected. The company also offers a vast network of pre-screened contractors and technicians, as well as a 24/7 claims department. Although their service offer is similar to that some competitors, it must be noted that First American contracts are short and easy to understand, which is another feature that potential clients will surely appreciate.

First American Reputation

Company Details

Year Founded
1984
NHSCA Membership
Number of Customers
450,000
Number of Employees
351
TrustPilot Rating
7.0 out of 10
BBB Rating
B
BBB Rating
6
BBB Neutral Reviews
4
BBB Negative Reviews
277

Reputation - 7.5 / 10

First American is a BBB-accredited business with a B rating and composite score of 2.82 out of 5 stars based on 321 customer reviews. Although they have received a considerable amount of negative client feedback at the Better Business Bureau's website, the agency has granted them accreditation based on their commitment to making a good faith effort to resolve consumer complaints. Additionally, the company is a member of the NHSCA and holds a noteworthy Trustpilot score of 7.0 (Great).

Contact & Additional Information

Homepage URL
Company Phone
(800) 992-3400
Mailing Address
P.O. Box 7248, Santa Rosa, CA, 95407
Year Founded
1984

Our Partner
8.5 / 10
  • 24/7 support whenever your appliances fail
  • Large network of independent prescreened contractors and qualified technicians
  • In business for over 30 years
  • Good coverage on home systems
  • Does not cover pre-existing issues
  • They will replace items that fail if they can't be fixed regardless of age, make or model

Latest First American Reviews

R
Ronald M
San Jose, California

5/15/2018
I have been with American home warranty for three years. I can say their choice of technicians aren't always the best but i can not complain about AHW. When i had problems with the technician they sent out they offered a new tech at no additional cost to me. They have done right by me and i will continue with them.


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Carl m
Chicago, Illinois

5/14/2018
Wrost company ever. Beware. If a.c. breaks it better not be when it is hot because they will not get anyone to help for 5-30 days. Expenses rack up while they collect your premium. Customer care less about you and treat you that way. Good bye. Best decision I made was getting rid of them!


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Christina
Sacramento, California

5/9/2018
ABSOLUTE FAILURE AT WARRANTY. The only thing the customer services rep/account manager/resolution team can do successfully is place you on hold. Complete waste of 3 days attempting to contact them-after the contractor they used never even showed up. The next available contractor is a week away-3 weeks without power in my kitchen, despite being able to have a local contractor (who they will not authorize or reimburse me for) available tonight! Currently looking into cancelling this policy for refund and purchasing with another company. DO NOT waste your time or hard earned money, this company will squander it.


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Antoinette
Chicago, Illinois

4/30/2018
If I could give them a -0 (subzero) I would they are lousy DO NOT BUY THIS PRODUCT IT IS A WASTE OF TIME.


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Fernando b
Dallas, Texas

4/27/2018
No matter how Affordable this company is it’s not worth the headache. They contract with the worst providers in the are and never provide a full solution in less than a week (4-5 business days). Their providers are prone to hack jobs and are always on the look to make extra cash from you so good luck getting anything fixed well. Their service reps have no power to speed up or provide you with alternatives and are simply not inclined to help. Horrible experience


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Anthony N
Los Angeles, California

4/27/2018
My Rating of First American Home Warranty Corp. a whopping ONE STAR out of 10!!! I CANNOT in any way recommend First American Home Warranty Corp. to anyone! Just the opposite, stay away, run and unsubscribe from any advertisement you receive from them. First American Home Warranty Corp. has to be the biggest scam I have ever been sucked into! Sure, First American Home Warranty Corp. took my monthly premiums even making it very convenient accepting auto-withdrawals from the bank so I didn't have to write out a monthly check any longer as payment. I have been with First American Home Warranty Corp. since 1985, never needing a service call and their claims/assurances that they always had... Read More


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Dissatisfied i
Newark, New Jersey

4/13/2018
I agree with every other review. This is the worst customer service I have ever experienced with any company. We have been customers for 7 years and until this year they had decent customer service. We have had hvac issues and the original contractor caused it to become worse and almost started a fire in our house. We have been trying to get it fixed for months and today are so frustrated that we are going to cancel the coverage. The front line Customer Service people do not speak English well. The contractors do not show up when scheduled and we remain without a/c in 100 degree weather for over a month due to lack of communication from First American Home Warranty.


Mimi P
Staten Island, New York

4/5/2018
CJ was professional and deatail oriented. Excellent customer service. He answered all questions and was thorough.


Beth M
Noblesville, Indiana

4/3/2018
Terrible - never waste your money with this company. I waited 5 days for then to send a water heater. They sent the wrong size, even after I called spoke with rep about importance of size, the plumber did and I sent a message. Each time they said they understood but sent the wrong size anyway. Then they refused to cover addition charge because of wrong size. Essentially I am out $300 because of their mistake and they could care less. Once they get your money - that is where customer service ends.


Yvonne M
Walnut, California

3/31/2018
I rate this company a big fat zero. We have had a claim for our downdraft vent for our Viking cooktop that has remained unresolved for a year now. We have a new claim for our Viking cooktop which has a slow gas leak resulting in accumulation of gas under the cooktop and exploding. 1st American sends 4 different companies to make s report, decides ithe claim is not covered. We told 1st American the technicians do nothing but look at the cooktop that they need to send a Viking repair technician who can look at the inside of the cooktop to determine the problem. They are sending another company which you the way was the company that was supposed to fix our downdraft but couldn’t because they... Read More


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Sam
San Diego, California

3/11/2018
This is by far the worst home warranty company and I will never recommend them to anyone looking for coverage. We requested an electrician to come out and look at why our power was unstable. When the electrician arrived he did not even look at the issue and told my husband (who is now deployed) he would not charge him the service fee and that he would come back out another time to see what is going on. Of course we did not hear anything back and this was the end of November 2017 and our service was up in December 2017. But then in January 2018 we started receiving service bills for service we clearly did not receive. This is the worst service i have ever experienced and all they want is to... Read More


Peggysue G
San Juan Capistrano, California

3/6/2018
My water heater broke Thursday night - I called first thing in the morning and then was told someone will get back to me Yes they sent a Plummer to come out right away but that was to just get a photo of the make and model of my water heater. No call back . The Plummer says it will take about 4 to 5 days but since it’s friday and they don’t work weekends maybe 7 days . I thought this was unexceptable ! I have a child with disabilities and not having any hot water for 4-7 days is not good . So I talked to a supervisor and they said they would do a buy out . Which meant I pay for a Plummer to come in and they pay me back for the tank and labor . So I put 1500 on my CC and then Monday... Read More


Lynne S
Avondale, Arizona

3/2/2018
i called to get a replacement for my garbage disposal. It had a slow leak apparently, but the other night I had water all over my kitchen floor. I saw that there was some mold, so I called my homeowner's insurance. They came out right away and confirmed I had black mold under the cabinet floor as well. They had to take out all my plumbing from under the sink as well as the cabinets. When I called 1st American, I was told they wouldn't honor the contract because the disposal was removed. I still have the defective disposal. Was I supposed to wait ??? days for 1st American to come out and take it out and replace it? It was a health issue for goodness sake! Last year when my water heater... Read More


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John
Katy, Texas

2/20/2018
I filed a claim for which I paid the deductible. Technician came to my house tried to fix the issue and was unable to. After that I tried to contact them for a period of 3 months and not getting any replies back. 5 months passed since then and nothing was done. Finally i contact the home warranty itself and they told me that I only have 30 days and told me that I have to file new claim again. This is unacceptable. I paid money for nothing. Worst service ever.


Tamie B
Grove City, Ohio

2/17/2018
This company can't service issues within a timely manner. If you have something break and it is ok that it takes a week to get a service person out to repair it then this company is for you. I had two claims and they wanted me to find a repair company and pay for it and they would reimburse me. it took 5 weeks to get reimbursement on the first claim. I didn't fall for that on the second claim...sump pump needs repaired their contractor can come out in 4 days.....really I will be looking for a new home warranty company after this issue gets resolved.


Jodi C
Canton, Georgia

2/15/2018
What the hay!!!! How could this company possibly be 4th in the nation. It sends out constant scoundrels to price gouge homeowners into having to pay outside the policy. I have a client waiting (already fixed by an outside company) drain in the kitchen. They sent out a company and the tech refused to unblock and accessible line right in the unfinished garage. Said he had to go on the roof and clear it and it wasn't covered but, today's special price is only $380.00 and he told my client that he had several other jobs and that he wouldn't get paid a dime if, this wasn't resolved. The rep, I personally talked to said he was going to send out someone to run a high powered pressure system to... Read More


Danny M
Chattanooga, Tennessee

2/13/2018
I filed a claim as to where they took 2 payments out of my bank account. I have yet to be reimbursed, for the amount, nor for the overdraft that it cost by taking that extra payment. I am filing a complaint with the Consumer Affairs Division.


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Ken K
Trabuco Canyon, California

2/12/2018
No home warranty company could be worse than First American Home Warranty - I've owned a policy for two years, and in that time they have screwed up three jobs that required repairs. My pool heater needed repair, but after waiting three months and going through two botched repairs with a company FAHW sent that kept claiming they needed another part, I finally called a local pool repair company myself and paid $550 for the repair. No reimbursement from FAHW. Nine months later, a shower valve went down, and it took two months for them to get a repairman here. He installed a new valve - upside down, and to this day, steaming hot water comes from the cold end of the faucet handle, cold water... Read More


Theresa P
Portland, Texas

2/10/2018
Have been trying to get a resolution on a broken microwave for 2 weeks still no resolution! Have been on the phone at least 6 times today hung up on told a manager would call you name it and still nothing. New microwave delivered and sitting in my garage because they claim they can’t find anyone to install. Horrible Customer Service.Theresa Phillips


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DAMIEN
Winchester, Virginia

2/8/2018
HORRIBLE. TOOK THREE MONTHS FOR THEM TO FIX MY OVEN. THE LADY THAT WAS MY CLAIM SPECLIST (MELINDA SALAZAR) CUSSED AT ME ON THE PHONE AND IN EMAILS. SHE SET UP APPOINMENTS WITH OUT ME KNOWING AND WOULD GIVE ME NOTICE 20 MINUTES BEFORE THE WORKERS WOULD COME TO MY HOUSE. THIS COMPANY SHOULD BE CLOSED DOWN AND NO ONE SHOULD USE IT. HORRIBLE.


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Imad R
Vista, California

2/7/2018
This company has the worst service ever, stay away and don't wast time or money. It is really bad and they'll whatever they can to ignore your requests. They send other six technician to fix my Dishwasher to determine after all it needs to be replaced.. and that took more than three months. after the approval to get new Dish Washer, they were supposed to get it installed 5-7 days. after 10 days nothing happened, I called them several times and they keep saying the contractor will call you back to schedule appointment, every time i call i had to wait for 20-25 min.. many times they hang up (they'll claim call disconnected) Horrible horrible service, STAY AWAY!!


Robbin F
Lee's Summit, Missouri

2/5/2018
Horrible. My furnace went out and there was no emergency services available to me to get it fixed. I had to wait weeks to get my furnace fixed in single digit temperatures with a toddler in the home. They are very nonchalant about getting your issues resolved.


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Debbie R
Atlanta, Georgia

1/31/2018
Worst customer service. We paid 700 and only had 1 claim in a year that they would not fix. No heat for 1 month and to find out it only cost 2000 to fix the heat.


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Terry S
Los Angeles, California

1/30/2018
Customer representative could care less about my issues.


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Tom

1/29/2018
I have been a landlord for 34 years, and switched to American Home Warranty two years ago because I thought I could save $100 per year from the home warranty company I had used for ten years with good service. That was stupid. For the last four weeks I have been wrestling with American Home Warranty trying to get a plumbing problem fixed. It has been awful. The contractor they sent wanted $2,400 to do a small job that eventually only cost $500 from a non-AHW contractor. I paid their contractor the $65 service fee, as I was directed to do, then AHW insisted on deducting the service fee that I PAID, from my $500 pay out. "Dawn" could not explain why, and just said, "That is... Read More