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Liberty Mutual Home Insurance Review
37 Customer Comments & Reviews - see all comments
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Liberty Mutual is a major multi-line insurance company, with the third-largest share of the American homeowners insurance market.
Established in 1912, the company does business through their ample network of agents, as well as via its webpage and mobile app.
They also offer standard homeowners coverages, with numerous coverage and pricing options.
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37 Customer Comments & Reviews
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If I could give a zero I would. Liberty Mutual is not a company you want to use for insurance coverage. We were with them for many years and NEVER filed a claim. The one and only claim we filed was for a very bad storms that caused a lot of damage in our subdivision. Almost everyone in Our subdivision had their roofs replaced 100% covered.Liberty mutual refused to cover ours saying there was no damage! After weeks of going thru the ranks to upper management we were told they would only cover the front of our home. We had a 93 square roof of which they wanted to cover very little. After many conversations we were told no damage no repairs would be paid . Leaving us with a partial cap over.... Read More
Liberty Mutual has been the worst experience I have had, with any insurance company. Got into a car accident, which was not our fault. Our agent from liberty, that handled our claim was rude and not very helpful. Never responded and took forever to get the ball rolling with the claim. Once our vehicle was deemed as totaled, Liberty wanted the rental back the next day, leaving us with NO vehicle. We figured we could buy a car quickly because they paid off our totaled vehicle…. Guess again! The payment they sent to the loan company, we go through hasn’t even reached their office, meaning it’s showing our loan Ian not paid off, which means we can’t buy a car. Also, we won’t get the remaining... Read More
Liberty Mutual denied roof claim that was obviously very damaged --adjuster was quite inexperienced and unprofessional ---
wind, hail , rain damage that their adjuster said was normal wear and tear ---I give them minus 3 stars
Terrible company. Last year Liberty Mutual assets increased about $1,000,000,000,000 ($1 billion), but LM don’t want to pay for claims. Liberty Mutual under new management is not the same great company. A few years ago a fire and water damaged my commercial building. I had a full building coverage and policy included lost of the rent. Experts opinion and contractor estimates $250,000 damages. On the top of this I am loosing $24,000/year rent from my tenant and every year expenses of temporary repairs to prevent more damages and property taxes. LM refunded me approximately $13,000. To cover my losses, I had to mortgage my home and cut all my family expenses. Lost tens of thousands in... Read More
Horrible claims service. Epic rains from multiple storms and hurricanes have passed over our area. Our roof was impacted and is leaking in multiple locations. I submitted claims online per instructions. I've uploaded comments, pictures, and even a quote for repairs from a local roofer. I am now nearly 60 days into this process and Liberty Mutual has yet to send an inspector.
Liberty Mutual insurance is expensive and not good at covering damages. in recent Texas storm and freeze they rejected both our roof and house floor damages, we have been hopping and jumping all over the house for 5 month with discomfort due to the buckled floors from Texas freeze and waiting to get some help from Liberty Mutual, after 5 month waiting they rejected our claims,
I assumed that with expensive premiums they are charging they would provide better coverage and customer service, not so. don't fall for their stupide and cheep bird commercial running on TV hundred times a day. Please stay away.
Don't ever call them ever! They will make a claim against you even if there is not one. We had them come out and inspect our roof because of storms. They said sure. Our roof was perfect and that was it. We got hit with a claim against us and there was no claim. They never told us this was a claim against us in 2018. It is now 2021 and we just found out through Lexis Nexis that this "claim" is on our record for 5 YEARS. I feel this is fraud on the part of Liberty Mutual to jack up our home owners ins. Purely Fraud on their part. All they say is that this is their policy. They deserve no stars!!!!
Had a great experience with your company following a tornado 4 years ago, Very helpful and courteous throughout the repairs! 5 star rating! Just filed a claim for damages received 2-16-21! Hopefully we will be treated as well. We shall see. Review pending
On 15 November a drunk driver insured by Liberty Mutual hit my home, doing extensive damage to my garage and both cars. The garage is unusable due to damage (both garage doors torn off, sagging roof, bowed out wall, etc.). Their agent has refused to authorize any repairs on my vehicle until I obtain an estimate for the garage. It has been exceedingly difficult to find a general contractor due to the pandemic and that they are already behind schedule for existing projects. Given the auto damages for my vehicle are well within the amount of their client’s coverage there is no excuse for their refusal to authorize repairs. I have already been the victim of their client’s negligent drunk... Read More
Worst company ever!! The first claim we filed was denied because of a depreciation clause. We increased our premiums to lower the deductible to ensure we would be covered appropriately. Customer service representative assured us that this will prevent future denials in the event of another storm. Here we are 2 years later with the same issue, yet another denial. So basically you took my money and when I need you the most, you find every excuse to deny me again. They won't get a 3rd opportunity. Stay away from Liberty Mutual. We learned the hard way.
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Top Rated
- Wide selection of home insurance discounts - Online Quotes in Minutes!
- Covers common occurrences like fire or theft and accidents
- Protect Your Valuable Items (Electronics and Jewelry)
- A Wide Range of Excellent Coverage Options