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UnitedHealthcare Health Insurance Review

173 Customer Comments & Reviews - see all comments
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UnitedHealthcare provides wellness coverage for short-term health insurance, employees, families and individuals. Its health insurance plans includes coverage for dental, life, vision and disability. UnitedHealthcare offers 4 major types of plans; bronze, silver, gold and platinum. Covered services include laboratory, prescription drugs, hospitalization and medical services in general.  

What’s Included with United Health Care?

  • Rehabilitative and habilitative devices and services
  • Pediatric Services that includes vision and oral care
  • Laboratory services
  • Prescription drugs
  • Preventive and wellness services and chronic disease management
  • Ambulatory patient services
  • Hospitalization
  • Maternity and newborn care
  • Emergency services
  • Mental health and substance use disorder services including health treatment

Types of Health Insurance Plans

Businesses and Organizations

Yes

Individuals and Families

Yes

Short-Term Health Insurance

Yes

Other Insurance Plans Offered:

  • Vision Insurance
  • Critical Illness Insurance
  • International Travel Medical Insurance
  • Dental Insurance
  • Disability Income Insurance

Plans Reviewed

Bronze Insurance Plan

UnitedHealthcare’s Bronze Plan offers the most affordable monthly premium but has the highest out-of-pocket costs for health care services. It covers 60% of health care expenses while the remaining 40% is divided to be paid by the beneficiary as a co-payment, co-insurance, or deductible.

Silver Insurance Plan

The company has created Silver Plan which covers 70% of health care expenses while gives consumers a remaining 30% that is considered to be out-of-pocket expenses. Compared to their Bronze Plan, it has lower out-of-pocket costs and monthly premium rates.

Gold Insurance Plan

Gold Plan pays a total of 80% of health care expenses that are covered by UnitedHeathcare. Consumers pay the remaining 20% in the form of co-insurance, co-payment, and deductible. It provides a wider range of medical services which let policyholders have higher monthly premium in return for a lower out-of-pocket expenses.

Platinum Insurance Plan

Platinum Plan has the highest monthly premium among the company’s insurance plans. It covers 90% of health care expenses while gives policyholders a 10% remaining balance to pay as a deductible, co-payment, or co-insurance.

*UnitedHealthcare requires clients to pay a co-insurance or co-payment for the services they cover. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it.

How Much Does It Save You?

Bronze

60% of covered health care expenses

Silver

70% of covered health care expenses

Gold

80% of covered health care expenses

Platinum

90% of covered health care expenses 

Summary

UnitedHealthcare offers an easy to understand health insurance plans that comes with its own unique coverage and benefit limits. It offers an extensive list of covered services and treatments which protects you against costly medical expenses.


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173 Customer Comments & Reviews

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K
kevin
2/9/2022
customer service is the worst!!!!!!!!!!!!!!!!!!! ever!!! 3 times on phone internet . no answers servers down no info terrible people


rachelschweitzer4
1/28/2022
The way their transportation people handle customers and members of their company is pretty disgusting and I wish there was somebody I could talk to about it because I've been dealing with their unprofessionalism and unorganized establishment for years. Every time I call and ask to speak with a supervisor they just put me on hold for over 20 minutes. So I guess a one star review it is. Switching insurance providers ASAP and never returning to this insurance company. Should be ashamed of themselves. DO NOT USE THIS INSURANCE PROVIDER !!!! AT ALL. LIKE EVER !!!! CARESOURCE IS TRUSTWORTHY . DO NOT USE THIS INSURANCE COMANY you've been warned !!!!! Horrible customer service and blatant... Read More


J
Justin
1/24/2022
Just something as simple as a password reset request cannot be done. If you get locked out of your online account to pay the bill good luck with that. It is evident they have outsourced their customer service to India. Look, everyone does this but whichever company has taken over literally do not know how to perform basic tasks. There are huge language barriers, dropped calls and lengthy periods of time where no one is speaking. I had to speak with 3 different people to get my password reset. Garbage, garbage all around.


iwinter8888
1/20/2022
This insurance is horrible . I am not able to effort to go to MRI due to $ 350 copayment.


B
Bruce W
1/14/2022
United Healthcare has repeatedly refused my wife's Remicade infusion. Remicade put her UC into remission and has saved her life. Her employer switched to United Healthcare in January and now they are putting her life at risk!


smithmack712
1/7/2022
We have the United Healthcare gold plan, and thus far it has been the worst experience when trying to fill prescriptions. We don't know if it's different from state to state, but we recently moved to Charlotte, NC and our insurance plan changed as well. My husband and I are experiencing unusual wait periods, prescription rejections, savings cost that's being rejected by the pharmacy, and the copay cost ,more expensive , once calls are placed with United Health and the Pharmacist, copays are more expensive than what we're accustomed to paying, in 2021 we had a NJ-IAA multi-plan which carried Cigna PPO, our copay was $0-35 per prescriptions now in Charlotte, NC we're paying $40-60 per... Read More


1janadae
11/23/2021
Just signed up with them through Healthcare.gov. It is HARD to get someone online, their info is confusing and they send you to different departments to get a straight answer. I asked for a manager 3 times and got placed on hold for over 5 minutes each time. I'M DONE WITH THEM!!!


quedog29
11/21/2021
United Health Care is awful, they reject about 80% of the drugs I am prescribed, the procedures I am prescribed, and the doctors I am recommended. If you have a choice, get another insurance


A
Allen B
11/17/2021
After copious research, and having received multiple mailings from UHC since last March when they discovered I was on both Medicare Parts A &B and Level 1 MassHealth (Medicaid), urging me to enroll in their Senior Care Options (HMO D-SNP) duel eligible plan, I called them on 10/18 hoping to do just that. That day their CSR Rochelle told me a certified sales agent was going to call me. When that didn't happen, I called again on 10/26 at which time their CSR "Malia" made the same promise. Lacking any call by 11/5, I filled out a enrollment application at the UHC website and mailed it in. With no call to date, I contacted UHC on 11/16 and this time was introduced on the phone to a Josh... Read More


kristinlalligood
11/15/2021
They say the cover something to get you sign and then there is all the hidden fine print where you pay more than what you would going without insurance.



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