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UnitedHealthcare Health Insurance Review

173 Customer Comments & Reviews - see all comments
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UnitedHealthcare provides wellness coverage for short-term health insurance, employees, families and individuals. Its health insurance plans includes coverage for dental, life, vision and disability. UnitedHealthcare offers 4 major types of plans; bronze, silver, gold and platinum. Covered services include laboratory, prescription drugs, hospitalization and medical services in general.  

What’s Included with United Health Care?

  • Rehabilitative and habilitative devices and services
  • Pediatric Services that includes vision and oral care
  • Laboratory services
  • Prescription drugs
  • Preventive and wellness services and chronic disease management
  • Ambulatory patient services
  • Hospitalization
  • Maternity and newborn care
  • Emergency services
  • Mental health and substance use disorder services including health treatment

Types of Health Insurance Plans

Businesses and Organizations

Yes

Individuals and Families

Yes

Short-Term Health Insurance

Yes

Other Insurance Plans Offered:

  • Vision Insurance
  • Critical Illness Insurance
  • International Travel Medical Insurance
  • Dental Insurance
  • Disability Income Insurance

Plans Reviewed

Bronze Insurance Plan

UnitedHealthcare’s Bronze Plan offers the most affordable monthly premium but has the highest out-of-pocket costs for health care services. It covers 60% of health care expenses while the remaining 40% is divided to be paid by the beneficiary as a co-payment, co-insurance, or deductible.

Silver Insurance Plan

The company has created Silver Plan which covers 70% of health care expenses while gives consumers a remaining 30% that is considered to be out-of-pocket expenses. Compared to their Bronze Plan, it has lower out-of-pocket costs and monthly premium rates.

Gold Insurance Plan

Gold Plan pays a total of 80% of health care expenses that are covered by UnitedHeathcare. Consumers pay the remaining 20% in the form of co-insurance, co-payment, and deductible. It provides a wider range of medical services which let policyholders have higher monthly premium in return for a lower out-of-pocket expenses.

Platinum Insurance Plan

Platinum Plan has the highest monthly premium among the company’s insurance plans. It covers 90% of health care expenses while gives policyholders a 10% remaining balance to pay as a deductible, co-payment, or co-insurance.

*UnitedHealthcare requires clients to pay a co-insurance or co-payment for the services they cover. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it.

How Much Does It Save You?

Bronze

60% of covered health care expenses

Silver

70% of covered health care expenses

Gold

80% of covered health care expenses

Platinum

90% of covered health care expenses 

Summary

UnitedHealthcare offers an easy to understand health insurance plans that comes with its own unique coverage and benefit limits. It offers an extensive list of covered services and treatments which protects you against costly medical expenses.


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173 Customer Comments & Reviews

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Tami S
2/10/2023
HORRIBLE CUSTOMER SERVICE. I called them before some major testing that I had to have and asked for coverage/pricing for these tests. Everything they told me was a lie. Ex: Your xray is 100% covered yet I had to pay a copay when I got there. I called to ask how this happened. Twice Sheila and Josefina said they would call me back to address my concerns or a manager would and since 2/8/2023 I have not heard back from anyone. I am going thru some health concerns right now and they are NO HELP!!! They are actually causing me more stress. Avoid using them if you can.


G
Gary P
2/1/2023
DIY UHC Insurance… I have dealt with UHC for several years now as guardian for my handicapped brother. Their provider listings are poorly done making it much more difficult, since they often don’t tell you that a neurologist does or doesn’t treat epilepsy. It’s almost impossible to find eyeglass providers covered by the 20/20 plan. I wasted 6 hours as the providers listed mostly did not take UHC. Today, I had the same issues while trying to find home health PTs. After wasting about 30’ calling places only to be told they don’t do home health, I called UHC and asked the navigator to give me a list of home health PT. Cortez called me back a few hours later with 4 agencies. When I... Read More


C
Chris
1/26/2023
United just like all insurance providers are awful from how they have their setup to how they manage their day to day to how they deal with customers. Good luck trying to get things done with them


C
Cary
12/7/2022
4 months ago I submitted two greviances against United of Healthcare (UHC). One of the greviances involved the avoidance out-of-country customer service to release the call at the end to start the survey. Out of the dozens of calls I have placed and requested the survey at the start of the call I observed none of the UHC agents release the calls to start the surveys. This is a continuing issue even today when I called. I was placed on a silent hold today after the discussion ended as I always am and one hour later the line was released without the survey starting. I have spoken with the out-of-the-country call center director and manager and believe these individuals are condoning and... Read More


jesusfreakmusicgeek
12/4/2022
I am a severely disabled individual. I signed up with UnitedHealthcare Medicare Advantage because my disabilities require the extra benefits they provide. I have been with them for 4 months, and have made countless phone calls to them about various things. I have never been treated SO POORLY by customer service agents. I even tried to file a grievance against one and they refused to provide me with any kind of copy or proof of the grievance (despite assuring me that I would get it at the beginning of the process)!. I'm in the process of contacting corporate because I know from friends and family that my experience is not unique. These agents are uneducated - uneducated about the needs of... Read More


Keith V
11/11/2022
I am enrolled in the Platinum Dental Plan. The insurance failed and is refusing to pay any of the expenses incurred for an abscess. I have contacted them on two separate occasions, the dental services billing has been submitted twice and after both occasions the insurance still is refusing to pay for services. A root canal was required, upon the process of the root canal, the tooth broke, requiring its removal rather than a root canal and a new cantilever bridge was required to be installed. Upon two separate submissions with x-rays and associated documentation, United Health Care still is refusing to pay for these services which is contrary to their presentation of coverage. The cost... Read More


drollsbaughamb
9/13/2022
I have a life-disabling medical condition that is equivalent to the doctors needed for cancer, However, I see only 1 doctor for the last 2 years. One that puts my bones back in place every week to 2 weeks. If i flex wrong i pop a bone out of place. They will not cover the only doctor I see. They will not count all the money I pay to this doctor. They will not acknowledge the care i need. Horrible service.


sirturque
8/17/2022
Worst group with which I have ever dealt. They can never give you a straight answer. Their messages always have a bunch of bullshit added to them. It takes them forever to get anything done, even the simplest tasks. A bunch of their staff apparently doesn't want to do any work, so they just tell you to file an appeal instead of doing their job and resolving the issue. Their quotes are almost always wrong, and apparently, they are always giving the doctors' offices/facilities the wrong information in the first place, too. When their systems are not working, they expect you to fix them. Also, since they own OptumRX, you can image why that pharmacy has got to be the worst in the world. If I... Read More


ewspam1688
7/26/2022
Worst health insurance company ever. If you don't send an appeal letter, they will refuse or try not to pay for the procedure. It's like the insurance representative is better than your doctor. Half of the dental services they don’t cover even when you in so much pain. Heartless company.


S
sherry.kendall4
7/9/2022
What is a signature value plan, no value? If I can't take my handicap daughter to OU Children's hospital for services like hospitalization, epilepsy unit, lab, neurology, pulmonology, gastroenterology, orthopedic, endocrinology and women's health, what good are you?



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