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UnitedHealthcare Health Insurance Review

173 Customer Comments & Reviews - see all comments
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UnitedHealthcare provides wellness coverage for short-term health insurance, employees, families and individuals. Its health insurance plans includes coverage for dental, life, vision and disability. UnitedHealthcare offers 4 major types of plans; bronze, silver, gold and platinum. Covered services include laboratory, prescription drugs, hospitalization and medical services in general.  

What’s Included with United Health Care?

  • Rehabilitative and habilitative devices and services
  • Pediatric Services that includes vision and oral care
  • Laboratory services
  • Prescription drugs
  • Preventive and wellness services and chronic disease management
  • Ambulatory patient services
  • Hospitalization
  • Maternity and newborn care
  • Emergency services
  • Mental health and substance use disorder services including health treatment

Types of Health Insurance Plans

Businesses and Organizations

Yes

Individuals and Families

Yes

Short-Term Health Insurance

Yes

Other Insurance Plans Offered:

  • Vision Insurance
  • Critical Illness Insurance
  • International Travel Medical Insurance
  • Dental Insurance
  • Disability Income Insurance

Plans Reviewed

Bronze Insurance Plan

UnitedHealthcare’s Bronze Plan offers the most affordable monthly premium but has the highest out-of-pocket costs for health care services. It covers 60% of health care expenses while the remaining 40% is divided to be paid by the beneficiary as a co-payment, co-insurance, or deductible.

Silver Insurance Plan

The company has created Silver Plan which covers 70% of health care expenses while gives consumers a remaining 30% that is considered to be out-of-pocket expenses. Compared to their Bronze Plan, it has lower out-of-pocket costs and monthly premium rates.

Gold Insurance Plan

Gold Plan pays a total of 80% of health care expenses that are covered by UnitedHeathcare. Consumers pay the remaining 20% in the form of co-insurance, co-payment, and deductible. It provides a wider range of medical services which let policyholders have higher monthly premium in return for a lower out-of-pocket expenses.

Platinum Insurance Plan

Platinum Plan has the highest monthly premium among the company’s insurance plans. It covers 90% of health care expenses while gives policyholders a 10% remaining balance to pay as a deductible, co-payment, or co-insurance.

*UnitedHealthcare requires clients to pay a co-insurance or co-payment for the services they cover. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it.

How Much Does It Save You?

Bronze

60% of covered health care expenses

Silver

70% of covered health care expenses

Gold

80% of covered health care expenses

Platinum

90% of covered health care expenses 

Summary

UnitedHealthcare offers an easy to understand health insurance plans that comes with its own unique coverage and benefit limits. It offers an extensive list of covered services and treatments which protects you against costly medical expenses.


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173 Customer Comments & Reviews

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Rachel
9/26/2018
New to this insurance (Community Plan) and I am beyond frustrated to say the least. Not only have I gotten hung up on by the customer services representatives but it has been an absolute nightmare finding an OBGYN. Every office I have called that is listed on their list of providers tells me they do not accept this insurance. So I finally was able to talk to someone who was very kind and he told me two more, called them and was told "sorry, we don't take that insurance" and "sorry we aren't accepting any new patients with that type of insurance". This is not the type of stress I need expecting and after already having a miscarriage at that! I am not sure where to go from here and I can't... Read More


N
No t
9/24/2018
Was taken to the ER and given a cot/bed in a hallway and charged $4000 and UHC covered a grand total of $1763 leaving me with a $2237 bill, when I called UHC I was given the message "We are experiencing technical difficulties, we will call you back at our earliest convenience" What is the point of having insurance that covers less than 50% of your bill and then when called has no service. There should be a class action lawsuit against them in the works with this type of customer abuse and absurdity!


Emy H
9/22/2018
UHC has implemented red tape disguised as policies to make it difficult for members to get full benefits. I went to CVS for a flu shot and they said UHC requires either a separate vaccination card or a pre-authorization. For a lousy flu shot! I went to their website for information and I could not even get to the page where you enter your User ID and Password. The link to the Log-In goes to the Pre-Welcome page and you can't get to the log-in. My therapist submitted claims 4 times and they kept rejecting them without providing an explanation. Only through word of mouth with colleagues did she find out that she had to use a different code. Even though she was on the phone with... Read More


B
Bernie C
9/13/2018
New to this company and already getting ripped off! I never had a provider that takes my money every paycheck, then takes more when I visit my doctor and pharmacy. I'm better off using discount coupons for meds and limiting my doctor visits. Fist chance I get, I cancelling this MAFIA rip off place. This place is a nightmare. NOT RECOMMENDED!!!


Adam W
9/7/2018
The 9.6 out of 10 rating is a joke. This place is completely incompetent. I am astounded that anyone who works here remembers to breath from one moment to the next. They are complete morons and utterly unable to do the simplest tasks. No one in customer service has the first idea how to help you. They will LITERALLY Google answers to your questions and say "well, this is what Google is telling me." No training for customer service reps, constant attempts to get out of paying claims—I would say they should be ashamed of themselves, but they're far too stupid to understand what complete moon nuggets they are to even begin to feel such a complex emotion. I have rocks in my front yard that are... Read More


Yuning F
9/6/2018
For sure the WORST ever! you cannot cancel your policy online, you have to call-in and wait for an HOUR to talk to an agent!!!! I don't understand why would UH still exist on market with such TERRIBLE costumer service!!!! WORST!


T
Tom
7/24/2018
This company will nit pick your claims to death. Check out consumer affairs. Every time you use the plan, first they won't pay, then either your doctor or you will have to fight it, and maybe they will over turn it. Sometimes providers will be approved doctors and In the plan, then after they submit a document, (whereas I was approved for 10 visits) they canceled the dr out of thr plan and out of network and you end up owing more. absolute worst insurance practices I have ever seen.


E
Eugenia
7/24/2018
Never have I had to deal with so many problems as I do now with United Health Care. Fought for months on bills that I should not be paying. At this point, I'll just pay and switch insurances because I am tired of fighting with them. Also! Their data base is not updated. I need to find a doctor but the people they provide you on the list dont take UHC because they do not want to deal with their BS. I called UHC and they provided me with a list of doctors. I called all of them, even the ones with bad reviews (that is how desperate I am to find a doctor) and none of them take UCH anymore. This company is BS. Save time and go with someone else. There is a reason not even doctors want... Read More


S
Shelja
7/18/2018
This is the worst ever insurance company I had to deal with. They bill people for all wrong reasons and that too after a long time and then they deny their own policies. Don't ever get this insurance.


A
Andrea
6/15/2018
Customer service representatives are not knowledgeable enough to provide answers or your system is inadequate in that they are unable to access information that would provide answers to questions about benefits. It took me 1 and a half hour to get an answer if my choice of therapist was in network or not. Your web page is slow and does not allow me to input NPI number to determine in- network providers without calling the number on my id card. The phone system stinks and the first two representatives were so concerned about the survey following our conversation that they let the call drop. Finally without incident the 3rd representative was able to answer question easily. Why is it the... Read More



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