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Humana Dental Insurance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
98 Customer Comments & Reviews - see all comments
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Humana is a health insurance company founded in Louisville Kentucky in 1961. It offers individual health and life insurance plans, as well as military healthcare services and wellness programs to over 13 million customers nationwide. The company has received several awards and recognitions for their products and business practices of workplace inclusion, diversity, and equality.

Humana Dental Insurance Review

Humana is one of the country's largest providers of dental insurance. They provide dental insurance for individuals, groups and employers. There are no pre-certification requirements and a co-payment option is offered. 

What's included with Humana Dental?

HumanaOne Dental Preventive Plus

This dental PPO plan offers low deductibles, no copayments, and provides 100% coverage for many preventive procedures. This plan does not require a dentist selection.

HumanaOne Dental Value plan (C550 and HI215)

These dental prepaid plans have low copayments for many dental procedures and no waiting periods. Both plans require you to select a primary dentist.

HumanaOne Loyalty Plus Plan

This dental plan rewards members for loyalty by increasing benefits from years one to three, with increasing coverage on services like routine exams, root canals and crowns, a one-time deductible for as long as you are on the plan, and no copayments or waiting periods. You can go to the dentist you prefer with the comfort of knowing this plan pays the same percentage of the cost no matter which dentist you visit.

HumanaOne Simple Choice Plan

This dental plan is simple to understand with fixed costs for services and no deductibles. You are not required to select a dentist for enrollment, and you have the choice of the general dentist you prefer from over 170,000 providers in the HumanaOne Dental Simple Choice network.

Plan Reviewed

HumanaOne Dental Preventive Plus

How much does it save you?

preventive 100% in network, 70% out-of-network

basic 50% in network, 30% out-of-network

Premiums

One-Time Enrollment Fee (Non-Refundable) $35.00
Monthly Plan Fee (1 Person) $21.24
Admin. Fee (waived if you pay yearly) $1.00
Monthly Association Fee (PBA) $0.70

Annual Maximum

$1000 excludes discounts

Treatments Covered and Reimbursements

Preventive services 100% no deductible 
Basic services 50% after deductible
Discounts of major services only through network dentists.

 

Fine Print

Start date will be the first of the month following the month you enrolled.

Average costs the patient will pay per procedure with an in-network provider are based on averages across Atlanta, Chicago, Dallas, Phoenix, and Pittsburgh.

General anesthesia, implants, and/or cosmetic dentistry are not discounted services.

 

Summary

Human Dental offers great plans at very competitive prices. However, major savings are only available through their network. 

 

 

 

 

 

 

 

 

 

 


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98 Customer Comments & Reviews

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Kim O
2/2/2022
Humana Dental Insurance review I enrolled in a Humana Dental plan through the Marketplace in November 2021, and would rather have (and pay full price for) having my teeth drilled than to ever deal with their customer service again. Best I can figure, someone entered the wrong banking information at the initial enrollment, because I received a letter in late November that my financial institution had declined my ($13.50) payment. I called and was told not to try to set up an account until after January 1, and given a confirmation#. Got another letter. Called again. Told the rep my bank had received no payment request. He read back the *wrong* account number to me. Thought we straightened... Read More


K
Kim O
2/2/2022
I enrolled in a Humana Dental plan through the Marketplace in November 2021, and would rather have (and pay full price for) having my teeth drilled than to ever deal with their customer service again. Best I can figure, someone entered the wrong banking information at the initial enrollment, because I received a letter in late November that my financial institution had declined my ($13.50) payment. I called and was told not to try to set up an account until after January 1, and given a confirmation#. Got another letter. Called again. Told the rep my bank had received no payment request. He read back the *wrong* account number to me. Thought we straightened that out, then received another... Read More


peterscottdowns
12/31/2021
My story is the same as the others here. Identical. I will only add what the dentist told me. Having Humana dental insurance is the same as having no insurance at all. It is the Jasper Improvement Society.........


kndwinter
11/16/2021
Humana SUCKS. My plan covers 'Implants', but not any of the steps required to actually get the implant! In fact, the actual service that is coded as 'Surgical Placement of Implant Body' is 100% excluded from benefits. The only portion of the implant coverage that is actually partially covered is the 'Removal of Residual Tooth Roots', and 'Crown-Full Cast Noble Metal'. What do they expect that crown to attach to? After they contribute $637 towards the services within the implant they actually cover, my portion is $5,709. How is this even legal?


pixbytom1
11/6/2021
I was interested in a ppo thru your company...but there seems to be too many bad reviews


draupp4444
11/4/2021
Humana One dental is terrible! I've been a member for nearly 5 years. Their customer service is deplorable! I've spent almost 3 hours since Monday trying to fix a problem. Their staff does not listen and is not trained to take action. I called originally to simply cancel policy as of Dec. 31 because I'll have a different policy. I talked with three different people, including Tobe and Chunta. Chunta said she'd cancel as of 12/31/21 and repeated it to me three times. She cancelled immediately, including website access of my policy and claims. I tried for four days and nearly three hours with incompetent customer service people to fix this. John was the only person who tried. Others said it... Read More


S
stan
11/2/2021
Deep cleaning recommended by dentist to prevent gum disease that may progress. Dental claim denied as the dentist probes were not in excess of 2 MM. Okay...so I check with the chart from the dentist and calculated for myself. Turns out that 104 of 168 probes were in excess of 2 MM...62%. 37 probes were 4 MM or greater. When I pointed that out and appealed the claim, no one from Humana (processed by Carrington) could respond. I emailed the contact person (Jurise) with no response. Terrible customer service for someone who has had Humana since turning 65.


bpos338
9/1/2021
Bought this policy on the marketplace exchange believing it would cover what normal dental policies cover. I had to get a crown and they denied the claim because "The patient exceeds the age requirements for this service to be covered." They knew at time of election I was an adult (28), yet took my money for a policy that covered almost nothing for an adult. Every other dental policy I have had covers crowns at least at 50%. The information presented at time of election was seriously misleading.


M
Marilyn G
8/25/2021
Sucks on Dental insurance!!Not wanna pay/called them oh we working on it/that was 3 months ago that the claim was sent!


Rick B
8/16/2021
Fraudulent! Just alerted by my dentist that Humana has a 12 month waiting period for anything beyond cleanings. Where exactly is this stated in the ads?



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