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Guardian Direct® Dental Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
157 Customer Comments & Reviews - see all comments
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Guardian Direct is a division of Guardian Life Insurance Company of America, which is among the largest mutual insurance companies in the nation. Founded in 1860 and headquartered in New York, Guardian offers a wide array of products, including dental insurance. Guardian employs numerous agents across the country and holds a superior rating with the BBB and excellent ratings for financial stability.

Guardian Direct® Dental Insurance - Overview

Guardian Direct's dental insurance is part of a series of comprehensive individual insurance products offered on guardiandirect.com, including accident, critical illness, vision and pet insurance. 

Guardian Direct dental insurance plans can cover regular exams, cleanings, x-rays, root canals, crowns, implants, and braces. Consumers can choose from a number of Preferred Provider Organization (PPO) plans or a Dental Health Maintenance Organization (DHMO) plan based on their needs, budget, and state.  


 

Qualification

Consumers interested in dental insurance from Guardian Direct can enroll immediately through their fast, safe and secure website guardiandirect.com.  Guardiandirect.com also provides a provider lookup to help find a dentist in the Guardian network or confirm their existing dentist is a part of the network. 

After providing their zip code, applicants are shown the plans that are available for them in their area.  To purchase, they need only enter who needs to be covered, home address, phone number, gender, birthdate and email address along with a valid form of payment.  


Plans

Through Guardian Direct, consumers have access to three tiers of PPO dental insurance plans. The first, Bronze, is for people who are only expecting to get cleanings and the occasional filling. The second, Silver, works best for those who anticipate needing dental work beyond the occasional filling. And the third, Gold, is best suited for people who want the maximum amount of coverage possible. In the states of FL, IL, NY, and TX, DHMO plans are also available. The PPO plan tiers' offering is as follows:

Coverage

Preventive services include the most routine dental services, such as oral exams, cleanings, and X-rays.

Basic services include dental services, such as fillings and simple extractions.

Major services include more complex dental services such as crowns, oral surgery, and implants.

 

GUARDIAN DIRECT PAYS

PLAN BENEFITS

GOLD ADVANTAGE

SILVER ADVANTAGE

BRONZE ADVANTAGE

Preventive Services

100%, No Waiting Period

80%, No Waiting Period

100%, No Waiting Period

Basic Services

70%, After 6 Month Waiting Period

50%, After 6 Month Waiting Period

50%, After 6 Month Waiting Period 

Major Services

50%, After 12 Month Waiting Period

50%, After 12 Month Waiting Period 

0% (Not Covered)

Implants

50%, After 12 Month Waiting Period

50%, After 12 Month Waiting Period

0% (Not Covered)

Child (under 19) Orthodontia

50%, After 12 Month Waiting Period

0% (Not Covered)

0% (Not Covered) 

DEDUCTIBLES

 

 

 

Preventive Services

$0 In-Network

$50 Out-of-Network

$0 In-Network

$50 Out-of-Network

$0 In-Network

$50 Out-of-Network

All Other Dental Services 

$50

$50

$50

MAXIMUM PAYOUTS

 

 

 

Total Benefit Maximum

1st Year Max: $500

2nd Year Max: $750

3rd Year Max: $1,000

4th Year & Beyond Max: $1,500

1st Year Max: $500

2nd Year Max: $750

3rd Year Max: $1,000

4th Year & Beyond Max: $1,000

1st Year Max: $1,000

2nd Year Max: $1,250

3rd Year Max: $1,500

4th Year & Beyond Max: $1,000

Implant Maximum

Lifetime Max: $1,000

Lifetime Max: $700

Not Covered

Child (under 19) Orthodontia Maximum

Yearly Max: $500

Lifetime Max: $1,000

Yearly Max: $500

Lifetime Max: $1,000

Not Covered

Dental Insurance at Guardian Direct

Guardian Direct's easy online enrollment process, comprehensive plan breakdown, and supplementary research material all make for a solid choice of dental insurance. After consumers answer a few questions designed to determine which plans best suit them, they can begin the enrollment process. Since Guardian Direct is highly rated by the BBB, consumers should have confidence that the company can meet their dental insurance needs.


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157 Customer Comments & Reviews

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K
Kristina D
9/30/2019
Their customer service is terrible. They canceled my dental insurance without notifying me and I have been making payments to them. I got through ACA and they have told me to call the exchange but my payments have been going to Guardian. I call the "Exchange" aka ACA. They told me it's Guardian that not process my request to reinstate and they handling the billing. A few months ago they said they would take care of it......but they didn't. According to them I'm still not reinstated because of one late payment. These past few months I have been making payments to them for the dental insurance. So now that I need to go to the dentist I don't have insurance but I've been paying them. What... Read More


J
Jennifer
9/24/2019
DO NOT BOTHER PAYING FOR THIS WORTHLESS INSURANCE!!!! THEY WILL TAKE YOUR MONEY AND PROVIDE YOU WITH NO BENEFITS. I AM THREE WEEKS INTO TRYING TO SIMPLY GET A SECOND OPINION BEFORE I PROCEED WITH SIGNIFICANT PROCEDURES RECOMMENDED. I HAVE TO GET APPROVAL BEFORE I CAN EVEN GET A SECOND OPINION, WHICH ONE WOULD THINK THEY'D APPRECIATE BEFORE SPENDING THEIR MONEY, BUT I'M GUESSING THEY DON'T ACTUALLY PAY THE DENTISTS SHIT FOR THEIR WORK, THE DENTIST ONLY GETS WHAT WE PAY, NOTHING MORE. THEY CLAIM THAT I DIDN'T PROVIDE THEM WITH THE NECESSARY CODES WHEN I CALLED TEN DAYS AGO, WHICH IS BS, SO NOW I HAVE TO WAIT ANOTHER 3-5 DAYS FOR THE PROMISED APPROVAL, AND I'M SURE THEY'LL COME UP WITH YET... Read More


contacthelenberg
9/9/2019
These people are frauds. I bought a policy that claim 100% coverage for preventative services and it was a lie! When my doctor called, they said the services for teeth cleaning and minor x-rays were covered. Then I got the EOB, and now I owe a $60 deductible! That is after paying $14/mo. So I still pay $228 for the services + deductible which would have been about the same amount I would have paid without insurance. Horrible!


Cindy S
8/27/2019
HORRIBLE! HORRIBLE! DO NOT buy insurance with this company. They are liars and are unethical. I had a routine exam and a filling on May 15, 2019 and the dentist filed the claim. Nothing. I called in June two times and spoke with "David" and then "Kylie" - these are all people in India or somewhere not in the US. I was told each time that they never received the claim. My dentist resent the claim. I waited. Nothing. By now I knew that I had better document. I called for the THIRD time on 7/22/19 and spoke with "Von" who called the dentist's office. I was told that the claim was sent directly to "Von" and I needed to wait 15 business days. I called for the FOURTH time on... Read More


K
Kaycee
8/6/2019
If you would like a "dentist" for Guardian to review your claim and then deny it, despite all the evidence to the contrary, then please use Guardian. What a joke of an insurance company. Will be switching promptly.


T
Tj
7/31/2019
If you would like to pay a company to reject necessary tests and services, choose Guardian. If you would like to be ignored when waiting on the phone forever, choose Guardian. If you want your health to decline whilst being defrauded by a group of New York con men, choose Guardian. I will be getting new insurance tomorrow. I shall continue to inform people about this pathetic and amoral excuse for a dental insurance provider for the next decade. Be watching you "Guardian".


rmvolk999
7/12/2019
I've been trying to get my problems with this insurance company. They ave no problem taking my money for their insurance company. When it comes to verifying my coverage they are clueless. I can imagine what it would be if my dentist was being difficult. I believe it is time for "social media" intervention should be as to their online reviews


prabhjotkhushii
6/21/2019
Very awful dental insurance. Did not cover even 10 percent of my dental cost. Total waste.


Samantha B
6/19/2019
Currently very unsatisfied with this insurance. My whole bill was submitted for review and they came back saying most of it wasn't need and they would not cover it. My dentists is currently appealing them. So far my experience with them has been awful.


R
Roberts-Pearson
6/14/2019
Guardian plans are a rip off, we pay into it guardian through our company and when ever a service is submitted by our dentist, guardian sends it to review by some supposedly dental-dentist and it gets refused. It took more than a year to get repayment from guardian which are thieves. It happens every time! We get the run around through your customer service when we call inquiring about any question as to why it is refused. Same thing happens with guardian vision. THIS IS HOW GUARDIAN INSURANCE STAYS FAT CAT RICH BY CHEATING PEOPLE!



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