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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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200 Customer Comments & Reviews

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honigsbooks1
10/21/2022
I have been buying my lenses from them for the past 10 years. Never any rebates until my most recent order. The price at checkout was almost double from the previous order due to the fact that they were now doing this rebate deal. Now here I am over 3 months later and my rebate is still not here. They blame it on Covid but thats nonsense. How many people does it take to mail a debit card ? I am literally down to the lenses I am currently wearing and was hoping this rebate would show up in time to help me with the money I still need to reorder some more because pretty soon I'm going to be walking around in a world that's all just a big blur to me.


Rose S
10/20/2022
Incentivized by Lens.com rebate? It took 8 months. It only came after a complaint call. It comes in an envelope easy to miss with no reference to Lens.com. Just ‘Reward Center’. It looks like junk mail. So 8 months later, something that looks like junk mail may arrive. The card has an expiration date. I won’t be doing that again.


J
James
10/15/2022
Order fees are 78% of the order total. So, their business is laughable. The rebate takes absolutely forever, and as others have said, it's not even real in some cases where customers never even see that rebate money. Next business please! Just pick a different one.


B
brian
10/12/2022
Service fees have gone through the roof! they advertise one price for the contacts with the rebate that takes forever to get (over 6 months and waiting), but then tacked on over $100 of service fees (it used to be $40 of service fees)


barbaradee2163
10/10/2022
Beware!!! You will never see your rebate. Ordered and received my contact lens quickly. However, it's been 4 months and haven't seen a rebate. You will get the same answer, global supply chain delays. Buyer beware!! I will not order again.


S
Susan F
10/6/2022
Hi, I submitted my rebate request of $105 on July 13. I received an email confirmation that it was received and a link to check the status of the rebate. For the past 8 weeks it says it is processing and that there global supply chain delays. I received the contacts quickly and they are the quality expected but the delays in the rebate process seems excessive.


Barbara W
10/5/2022
Buyer beware! They advertise a "REBATE" with a Visa card, that never actually shows up. Their marketing scheme is to get you to think that they are going to give you a lower price by giving you this rebate, but you don't actually receive the rebate as promised. Their customer service team has told me for 6+ months that my rebate is "processing" and that I need to be patient because they have a back-log in their system, with no delivery date in site. False marketing and advertising which I will never fall for again.


T
Tom V
9/20/2022
Over 5 months now and still no rebate they promote heavily on their website. Terrible customer service. Contacts also took a while to arrive. Had 2 lens packets with no contact in the solution too. You get what you pay for right???


mwhardyco
8/24/2022
I am still waiting for my rebate on my order of 1/22/2022. Today is 8/24/2022. My rebate was confirmed 4/8/22. Bunch of baloneys. I overpaid on my lenses! If you want good prices and service go elsewhere. Sorry I was fooled into their promises.


nsvelez71
8/23/2022
they are shady. went to try my first order. air optix colors. 2 boxes says $34.95 each shipping $9.95 mailing to Pa.the total doubled at $171 and that was after a rebate. ($191). then i put in 1 box $56.24 that total came to $90.93. $24 in taxes and fees that did not show on the summary before putting in your form of payment. thats ridiculous.



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