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Lens.com Review


ConsumersAdvocate.org Rating: 6.2 / 5 ()
206 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

✔

Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

✔

RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

✔

Focus

✗

FreshLook

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ProClear

✗

PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

✔

Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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206 Customer Comments & Reviews

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jge514
10/16/2023
Extremely upset with this company! Ordered Halloween Rx lenses on 9/6/23, sent my Drs prescription with order to spore up process. After 3 wks I decided to contact them in regard to any shipping information. Well, since that timeframe, I have received nothing but lies! As of last Thursday, the supervisor called me and told me there was an error sending to supplier, but has since been corrected and they are shipping out right away and I should receive either Friday or Monday. Well it’s Monday and no lenses in mail. I contact again and was told due to an error on their part, I will not receive my lenses and they cancelled order! I can’t believe this is how they treat customers. I have... Read More

Larry H
9/23/2023
I ordered contacts from this company in 2018 and had no trouble. Imagine my surprise when my $150 order became $275. Never order from this company. Th extra $100+ fees were hidden and never came up when the contacts were ordered.

amyaugust2776
8/29/2023
Wish I could give them ZERO stars. This company has basically criminal practices. What should have been $260 for contacts for one person for one year (and blah, blah, blah. . .yeah, I could get a rebate, which is almost impossible and often doesn't come for many months, if ever!) was actually $409 at check out. What? The? Actual? Heck? (language edited for public consumption). THERE WAS ZERO indication at any point in the purchase/check out process that I was going to get assaulted with a "processing fee". . .and one that HUGE. I called immediately, tried not to take out my frustration on the person who I spoke with (but come on. . .you're working for crooks. . .this can't be the first... Read More

2camerondavis
8/28/2023
Unbelievable $100 Processing Fee. You have to be kidding me. It was buried in the Subtotal of the bill. I should have actually added up the charges for my two boxes of contacts to see that the subtotal did NOT ADD UP. This is deceitful and dis-honest practice of doing business. Cameron Davis - Atlanta

M
Mitch L
8/11/2023
Price is more than double (because of "hidden" fees at checkout) versus what I would pay if I walk into Costco and walk out with my lens!!! A total scam and waste of time - chat line could not explain fees other than taxes!

wab8639
6/30/2023
The fee of $20 a BOX comes at the end of the bill with 9.95 shipping. $177.65 of a mystery fee. 300 for contacts. $486 total. I order 8 boxs The contact fee is crazy. if you do the rebait you cut your boxes so no returns. It is total BS

gleisner1999
6/21/2023
Their rebate scam should be legislated out of existence. Sent in for $85.00 rebate in February. It is now late June and I just received an email saying that a "rebate specialist" (is that a new college major?) has approved my rebate and I have the privilege of waiting another week to receive it. How gracious of them! There is so much room for a legitimate company to take over the online contact lens space and put them and their ilk out of business or at least come to heel.

jessicakates
6/6/2023
FRAUDULENT REBATE POLICY I purchased contact lenses on 4/7/23 with a $180 rebate. I have proof of purchase (packing slip, receipt), and paid over $1000. However, the rebate center is refusing to honor the rebate. This is clearly a fraudulent rebate policy. I want my refund of $180.

Mike S
6/5/2023
I was going to reorder some lenses since I have ordered from here in the past and everything was good. Now I will never get anything from them again. The lenses I use are priced at $45/box and I was going to order 2 boxes. By my math that makes $90 for the lenses and $9.95 for shipping, $99.95 total. Once you get to the submit order page, the total magically appears as $165.00 with no explanation where the extra $65 comes from. Seems pretty sketchy to me.

odriscoll6145759699
5/23/2023
Contact lenses are fine if not overpriced. But I think they purposefully lose rebate submissions. We ordered from them several years ago and didn't receive rebate because we were later told they never received it and now it was expired. I would NOT have used them again, but my hubby ordered without checking with me first. So we were stuck with it. This time I was ready for them. I upgraded my shipping to include USPS tracking. I scanned my completed rebate form with all of the little UPC codes that we cut off the boxes. Well - they did it again. Said my form was never delivered and now it was expired and I couldn't get the $220 rebate. Doesn't matter that I have proof of delivery. I... Read More

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