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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

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Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

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Focus

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FreshLook

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ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

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Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

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International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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200 Customer Comments & Reviews

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gleisner1999
6/21/2023
Their rebate scam should be legislated out of existence. Sent in for $85.00 rebate in February. It is now late June and I just received an email saying that a "rebate specialist" (is that a new college major?) has approved my rebate and I have the privilege of waiting another week to receive it. How gracious of them! There is so much room for a legitimate company to take over the online contact lens space and put them and their ilk out of business or at least come to heel.

jessicakates
6/6/2023
FRAUDULENT REBATE POLICY I purchased contact lenses on 4/7/23 with a $180 rebate. I have proof of purchase (packing slip, receipt), and paid over $1000. However, the rebate center is refusing to honor the rebate. This is clearly a fraudulent rebate policy. I want my refund of $180.

Mike S
6/5/2023
I was going to reorder some lenses since I have ordered from here in the past and everything was good. Now I will never get anything from them again. The lenses I use are priced at $45/box and I was going to order 2 boxes. By my math that makes $90 for the lenses and $9.95 for shipping, $99.95 total. Once you get to the submit order page, the total magically appears as $165.00 with no explanation where the extra $65 comes from. Seems pretty sketchy to me.

odriscoll6145759699
5/23/2023
Contact lenses are fine if not overpriced. But I think they purposefully lose rebate submissions. We ordered from them several years ago and didn't receive rebate because we were later told they never received it and now it was expired. I would NOT have used them again, but my hubby ordered without checking with me first. So we were stuck with it. This time I was ready for them. I upgraded my shipping to include USPS tracking. I scanned my completed rebate form with all of the little UPC codes that we cut off the boxes. Well - they did it again. Said my form was never delivered and now it was expired and I couldn't get the $220 rebate. Doesn't matter that I have proof of delivery. I... Read More

Cate H
5/22/2023
WORST customer service. I've exclusively ordered my contacts from lens.com for years. Recently I received an order with a new prescription, after putting them in, I could not see. I realized they gave me the wrong prescription. A prescription that was verified BY lens.com. I reached out to customer service and an agent told me they would send a reshipment out. Then someone else reached out and said they could NOT exchange them because I had opened the box to try on the ONE contact. Even though they incorrectly verified my prescription. I pay out of pocket for vision/contacts so it adds up. I reached out again explaining the situation and a different customer service agent again said they'd... Read More

Angie P
5/17/2023
Be aware that they will charge you 85% in taxes and fees at the time of checkout. You will only find out by contacting the chat since your cart says one price and the checkout doubles it. What a scam! They just lost my business.

psates
5/16/2023
Rebate now takes up to 18 weeks…not the 12 they have on website…still waiting for mine…last time I buy from here. With that said…contacts were overpriced…find another site

Rick S
5/10/2023
BEWARE THEY ARE CROOKS. SENT ME WRONG PRESCRIPTION A .25 . who in the world needs a .25. they even callled my doctor to confirm my script adn still messed it up. script was 1.25. EVEN THOUGH THEY MESSED UP THE CROOKS WONT REFUND MY MONEY. NEVER USE THEM. BEWARE

scp.stjohn
5/1/2023
This company promises rebates on the purchase of lenses. The rebates can take at least three or more month to arrive, if they do at all. On more than one occasion and recently they have invalidated the rebate because they say that their rebate center did not receive the mailed forms. If they wish to give a rebate they should do so at the point of purchase - not by taking months to issue a rebate card that results in more plastic pollution.

paulkoerwitz
4/8/2023
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after sic months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!

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