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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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200 Customer Comments & Reviews

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B
Brian R
8/17/2022
do not buy these contacts to get the rebate i have been waiting 4 months and still have not recieved it


K
Kristine S
8/15/2022
Bought contacts in March and still have not received rebate. Why not just discount my order the amount of the rebate? or do online processing vs mail in. Who still does mail in? I understand lack of employees. But there are other avenues that they could take.


shopperre
8/12/2022
This is a dishonest company whose "money-back guarantee" is a lie. They emailed that they had verified my prescription with my doctor, but they did not. Then they sent the wrong prescription. Then they would not accept the return because they said the box was "wrote on." (I had not written on the box.) Their customer service system was completely unresponsive: I called multiple times to speak with service agents, and finally asked to speak with a manager, and waited on hold for a long while, to be told that a supervisor would get back to me later that day. They did not. When I called yet again, after waiting for several days, I finally got a supervisor who completely stonewalled me, and... Read More


julie.haymart
8/11/2022
I agree that the rebates are SUPER slow. I ordered in December and have yet to see my rebate Visa. I did finally get one from an earlier order so I'm confident I'll see it...eventually.


carol.rosenauer
8/7/2022
I ordered lens in mid-Feb 2022 and have not received my rebate. The site says it takes 12 weeks. It is more than 2 months over that. I tried chatting with them online and they told me it could be another couple of months, The site has posted that it there are delays due to supply chain issues. Really? To send a visa card? How about just refunding the $150 to my credit card and solve the issue. They would prefer to hold my money. I will never order from them again. Imagine if they didn't pay their employees for 8 months. This is a horrible way to treat customers!


tles7777
7/28/2022
The lenses are fine and the support people are good BUT, they charge a $20 processing fee. That means they are working off of some outmoded model of online purchasing. You order something from Macy's, or Amazon or Walmart etc., you pay for the item, tax and shipping. You don't add a charge for getting the item and throwing it in a bag. It is deceptive and that fee should be included in the price.


D
Dean
7/18/2022
They do not honor the guarantee. They also use the shipping time as part of the window for a return. I had to go to American Express to get a charge-back processed.


nchoffman2
7/15/2022
Shady company. Adds exorbitant fees after you go through the entire order process including adding your prescription, etc. Read the other reviews, their rebates are a scam. Buyer Beware!


M
Mark
7/14/2022
Dishonest! I needed to order 1 box of contacts as I have an uneven supply. I went to their site, followed protocol and as I was getting ready to check out for 37.44 for 1 box a popup prompted me to buy another box for more savings, so could not place the order for what I wanted. I asked why they cannot honor their advertised price on their site they said they just can't then quoted me a 97.00 price for 1 box...Shady and Dishonest!!!


ncwjhw
7/11/2022
Lens.com used to be a reputable company. Ordered from them in the past and never had a problem...BUT this year I ordered 4 boxes of contacts that are advertised as $10.49 per box after rebate. What they did not disclose up front was a $82 & change "tax & processing fee" REALLY, $82.00??? (It is hidden down at the bottom of the shipping page which they gleefully told me about when I called them,.) So with this "fee" my contacts end up being the original cost of $31 per box AFTER THE REBATE & not the $10.49 which is boldly advertised on the Acueview 2 home page. Customer service was not helpful at all and said that's the price (after trying unsuccessfully to convince me that I... Read More



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