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Lens.com Review


ConsumersAdvocate.org Rating: 6.2 / 5 ()
208 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

✗

Schedule Eye Examination Online

✗

Types of Contact Lenses

Colored

✔

Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

✔

Contact Lens Brands

Air Optix

✔

Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

✗

SofLens

✗

Extras

Eye Drops

✗

Contact Solution

✔

Contact Cases

✗

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

✔

Email

✔

Returns

✔

Live Chat

✔

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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208 Customer Comments & Reviews

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radamacher5
3/25/2023
Claim they have "millions of contacts in stock", however, they did not have mine. It took them more than a week to alert me to the fact that they had to order them from the supplier and could not confirm date my contacts would arrive in their warehouse. From time order placed to time contacts received was one month. Customer service is awful...


R
rebecca
3/20/2023
This company has gone down hill. I ordered from them in the past and received my rebate without an issue. However Nov 2022 I mailed the rebate following the instructions to fill out the form and cut UPC from box. They claim they never received the rebate. I recommend not ordering from Lens.com with their scam rebate process.


jaspersonr
3/18/2023
Have been a customer for many years but, no more. My July order for 4 boxes had a rebate which didn’t arrive until December. My reorder of the same was made in Dec and was not delivered until February. I had to go to Costco for lenses because I ran out. After getting the Lens.com order in February I tried to apply for my rebate and was told my order did not qualify for any rebate. Without any notice to my reorder they must have changed their rebate terms. When I called about this issue they basically told me tough luck, wished me a good day and thanked me for calling Lens.com. Not only could they not get the rebate issued in a timely fashion, they say 10 weeks and it was 20, they cou...Read More


Jerilee L
3/6/2023
I WILL NEVER...REPEAT NEVER be purchasing from Lens.com again! Their scammy pricing is only the price one pays after doing a very dangerous and tedious cutting out of ALL UPCs thus literally RUINING the boxes that you store your un-used contacts in......ludicrous since they are the ones that sold me all the boxes. Sad they had to make this process even more then it was originally..I'm OUT now. THEY will never see another dime of my money! And I plan to keep rate rate rating so everyone is alerted of their LAME business tactics!


P
Peter T
3/4/2023
In the end it's better to buy from somewhere else and forget the rebate. I've been waiting for my rebate for six months. It also feels Lens sells lower quality lenses.


B
Bill L
2/28/2023
William L Rebates took 7 months to be sent. When I tried to use my 2 $85 debit cards the balance on both was $0. Somone had stolen all of my card credit. REBATES ARE A SCAM !


B
Bill L
2/28/2023
William L Rebates took 7 months to be sent. When I tried to use my 2 $85 debit cards the balance on both was $0. Somone had stolen all of my card credit. REBATES ARE A SCAM !


akrokraken
1/24/2023
They will NOT give you the Rebates, I will never order from here again and neither should you! You literally have to keep on them and fight just to get some of your money back


Louie M
1/20/2023
Lens.com doesn't care about the complaints of the delayed rebates. Was on phone with card portal people for 45 minutes and they said they would transfer me dept that handles that. After 15 minutes it was answered by VERIZON WIRELESS card dept who had no idea what I was talking about. Called Lens.com and they said yes there has been some delays but they had no control over rebate company. WHAT you contracted with them for the fullfilment. He said wait another month or so and if still not received after 6 months since order they would have it reissued and what wait another 6 months. It seems like it's all a scam to get your order and will do nothing to help out. Been a customer of Lens.com...Read More


morganbeth1016
1/19/2023
Do not purchase from this company and expect to receive the rebate that is promised. It's been 6 months. Please save yourself money and just purchase elsewhere.



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