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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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200 Customer Comments & Reviews

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Tara L
12/18/2022
Where is my rebate? Lens.com received my rebate 7/4/22, it is now 12/18/22 and still nothing. The rebate hasn't even been mailed yet. Customer service is a complete joke.


jonnieweber
11/27/2022
I have ordered from this site for YEARS until now. I find it very interesting that they boast about their $28m in rebates and I have waited for my rebate for 5 months. Let's see interest on $28m over 5 months.....sounds like a money maker at the expense of your customers!! I ordered contacts on 7-1-22 as of Thanksgiving weekend I still do not have the rebate. The so called customer service desk they don't have the raw resources. Let me see you can get high tech materials for contacts that you sell but you can get plastic for a rebate card....... What a joke! They also told me there was "nothing they could do." No offer of refund NOTHING. I will never shop this site again!... Read More


S
S S
11/23/2022
Don't believe their rebate. I submitted my rebate form several months back and I still haven't received my rebate yet. And their agent tells me that they can't give any ETA for the rebate card.


Erin J
11/19/2022
Bait and switch company! Tried to sneak in over $100 in "taxes and fees" during checkout. Are you kidding me?!


S
Scott
11/16/2022
Check all of the Better Business Bureau complaints before you do business with this company. I mailed in my rebate but Lens.com claim they never received it. Yet on the website rebate center they post this notice. Notice: The service levels of our rebate vendors have been seriously impacted by global raw material supply chain delays. Rest assured you will receive your rebate. So, they didn't process it because of "rebate vendors have been seriously impacted..." so I'm out $95. I even pointed this out to the support chat but they just said tough luck. I'll never do business with this company again


xjjt216
11/15/2022
I just tried to order 8 boxes of contacts. Total came out to be $418, but they wanted to charge me $197 of taxes and fees!!!!! THAT IS 47%, Are these people CRAZY??????????????????!!!!!!!!! I called the company and was told whatever the calculation came out to be, it's CORRECT. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!


D
Donna
11/7/2022
First my contact order shipping date kept getting move further out. Took more than a month for them to finally ship. I submitted my rebate forms and have now been waiting almost 7 months. The status on-line shows that my rebate cards are ready, just need to be shipped. It has been like that for months.


J
Jerald U
10/27/2022
Rebate is a scam. 4 months now since they received my documentation and still nothing has been processed. They also refused to change the address it would be shipped to and the P.O. Box at our summer location is not allowed to forward mail so don’t waste you time here, just try another service for your purchase.


Brian H
10/27/2022
Speed up your rebates. Blaming “global materials shortage” is bogus and you know it


honigsbooks1
10/21/2022
I have been buying my lenses from them for the past 10 years. Never any rebates until my most recent order. The price at checkout was almost double from the previous order due to the fact that they were now doing this rebate deal. Now here I am over 3 months later and my rebate is still not here. They blame it on Covid but thats nonsense. How many people does it take to mail a debit card ? I am literally down to the lenses I am currently wearing and was hoping this rebate would show up in time to help me with the money I still need to reorder some more because pretty soon I'm going to be walking around in a world that's all just a big blur to me.



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