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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

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Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

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Focus

✗

FreshLook

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ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

✔

Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

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International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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200 Customer Comments & Reviews

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susan t
10/11/2019
I am very very unhappy with Lens.com right now. I paid for 2 day deliver and a week later still no contacts. I called today to find out what was going on... gave all my information (for the 3rd time) and the customer service lady told me she has no idea when someone would get to the order. It needs to be approved by a manager. This is the same thing I was told 3 days ago. No guarantees.... sorry. Apparently the fact that I was spending $500 was a problem. Never again! I will NEVER use Lens.com again!!

Rose E
8/8/2019
cheap prices along with rubbish service , customer service is not truthful and not helpful

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Heather
7/16/2019
So I have a love/hate relationship with Lens.com. I have been ordering from them for years, but some of their practices bother me. I keep ordering because it's consistently the best price I can find on my lenses, and I always receive them quickly in the mail. So what's the issue? I view their pricing strategies to be a little shady. I have found that the contact lenses, at least the brand I buy, to be a different price depending on how you get to their website. Go directly to their website and type in the brand? You'll probably see a higher price. Click on an email to reorder your lenses? You'll probably see a higher price. Google the contact lens brand and click on the lens.com result... Read More

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Lauren
5/3/2019
Placed an order with them and was supposed to get $40 rebate from the manufacturer. I actually placed it from lens.com rebate center where it redirected me to order the lenses i needed. Order delivered and i never received the attachment for the rebate. I called customer service and was told that’s my order doesn’t qualify and there’s nothing they can do. DO NOT ORDER FROM THEM. Their website is misleading and you can get the lens for less on other more reputable sites

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Tony M
4/30/2019
They send out older boxes with short expiration dates. I bought a 1 yr lens supply and the expiration for the entire box they sent me was 1 year. Unfortunately, I did not notice this until much later. I asked them for a replacement for unused portion, and they said not possible. Go with another online seller. Lens.com is unethical in their business practice.

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VPP
4/8/2019
Now over 6 weeks and still no contacts Been a customer of theirs for 10+ years, but latest order (same type of contacts) has been "in-fullfillment" status for 5 weeks. Called several times and each time they say the contact are coming in a date 2 days off and then they will ship. Last time I order from these guys, something has changed there and not for the better. UPDATE: Hannah (lens.com) called me after my original review and said they would split ship my order, sending right contacts immediately and the lefts would ship in a week. Well guess what, none where shipped last week and now the lefts won't come in for another week (7th week). Their representatives are clueless on their... Read More

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Ryan
3/8/2019
I will never order anything from www.lens.com again!!! By far the worst customer service I've ever dealt with. It took them two weeks to let me know that my contacts are not in their possession. So when I called them to check on my status, they stated that it will ship the next day. Two days later, no update so I called again. Again, another representative saying the contacts are not here. I got a little confused by that statement. If they are not there, where are they? and Why are they not there if you clearly have them available on your website!? So after many phone calls, I decided to cancel my order and now I'm waiting on my refund.

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Peter
1/31/2019
I will never use Lens.com again and highly recommend anyone to find another company. Many issues: a) they took over 1 week to verify my prescription with my eye doctor; b) 2 weeks after my order was placed I had not heard so contacted them, was told that my lenses were on back order but should ship shortly; c) when my lenses arrived 3 weeks after ordering one eye was incorrect - after repeated calls to Lens.com and my eye doctor Lens.com was able to confirm they had screwed up and would ship me the correct lenses; d) several days later I received an email saying I had been credited for the 2 wrong boxes, I then called and was told I would have to reorder the proper lenses - directly... Read More

Alicia D
11/14/2018
I am VERY disappointed in my contact lens purchase from lens.com. I ordered contact lens on October 15 and scheduled to receive them between Oct. 26-31. However, by October 31 I had not received a shipping notification. I called the company to be told that the contact I ordered were OUT OF STOCK the day I ordered them. There was NO information on the website about the contacts being out of stock. I never would have placed the order in the first place if this was the case. I asked them to contact me to let me know when the lenses would be in stock and I was never contacted. When I called again, I was told the lenses were in stock and that they would be overnighted to me. This information... Read More

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linlin l
3/19/2018
Where is my refund??? After 2 weeks waiting after I submitted my first complaint on lens.com, I STILL NOT RECEIVED ANY CHECK!!!! The lens.com just "promised" to refund, but you will never get your refund! Please do not trust the refund policy. After I submit my first complaint, they admitted that I did return 12 boxes not 4 boxes, they tried to lure me to delete the review. I promised to delete the review after I received the refund. I guess they just don't care any customer feedback!!!

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