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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
376 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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376 Customer Comments & Reviews

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Pauline G
4/7/2023
I looked around for a warranty plan for over a week contacting multiple companies. I like the simplicity of concords plan and being able to understand what is and is not covered within my plan. The pricing is also competitive and it is easy to understand all the different packages they offer. The entire time I was speaking with the staff about a plan they were helpful and not pushy towards me making a purchase. I have no complaints about my purchase and exited to see what happens.


S
Stephanie L
4/6/2023
So far the warranty plan has been excellent. I only had one small repair and it was completely covered by the plan. The plan has everything I ever wanted and the cost of the plan was cheaper then another one I was looking at. The agent I spoke with understood what I was looking for and was able to provide a recommendation on which plan to look at. Everything has been going smoothly and I think it will continue that way.


M
Mary D
4/5/2023
Great service overall, Excellent manners. I was able to get a warranty plan that was within my budget, the coverage is also excellent. I checked out 3 other companies and Concord had the best priced plans. Customer service was pretty solid, but the selling point was the coverage the plan includes which sealed the deal for me.


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Vinny R
4/4/2023
Never ran into any problems with using Concords warranty plan. Staff has been great to me and the price was fair. I would recommend Concord Auto Protect to anyone looking for a warranty program that's affordable.


C
Carrie G
4/3/2023
I just signed up but did my own research before reached out to Concord Auto Protect. I like how all the plans cover a lot of items on a vehicle no matter what plan you go with. I personally think they are a solid company and honest. There were no gimmicks when it came to purchasing a plan and just a very simple purchasing process, nothing was complicated. Great staff and A+ customer service!


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Meghan D
3/31/2023
The sign up process for the warranty plan is very easy and was not challenging to understand everything. I would recommend Concord because of the way staff treated me the entire time. The staff was professional and not pushy at all, they allowed me time to express the two questions I had before making the purchase.


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Jose C
3/30/2023
He was able to answer all of my questions and address our concerns. I would recommend Concord to others because the prices are competitive and the coverage is excellent. Without a doubt I believe this is the best purchase I have made in a while. Time will tell when it comes to any claims that are placed and how it all goes, I do believe it will all go well. I would recommend Concord to others.


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Bonave P
3/29/2023
I bought the advanced plan from Concord Auto Protect a few weeks ago. The plan is priced pretty well where I just look at it as a "safety net" for my car if anything is needed repair wise. Not much else to speak on, the terms were easy to understand and everything made sense to me on what's covered and so on. The guy I spoke with was not pushy at all and gave me plenty of time to think it over before purchasing a plan.


J
John M
3/28/2023
It has been a pleasure using Concords warranty plan. I had an urgent repair last year that needed to get taken care of quickly because the vehicle was unable to move without the repair. I called Concord and explained everything and included the mechanics contact info as well. I had an answer on the claim the next morning which was quick enough for me, I am happy with the outcome that happened. My car got repaired and everything turned out great. The price point for the warranty plan is well worth it in my eyes.


J
John K
3/27/2023
Very excited to see how the warranty works out long term wise. Just bought it last week and could not be happier so far. The agent was super nice and helpful with assisting me anyway that was needed questions wise about the plan. I think the plan was priced right for what's covered on my car now. If I ever have a repair I will update the review and so on if needed.



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  • 24-hour roadside assistance
  • 30-day money back guarantee
  • No claim limits
  • No reimbursement
  • Three levels of coverage