Concord Auto Protect Car Warranty Review


Rating: 9 / 10 (Excellent)
14 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

9/10
Coverage
9/10
Service Contract
9/10
Claims & Repairs
9/10
Reputation

Overall Rating: 9 / 10 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems. It offers three plans, the differences among them being the identity of the components covered. The service agreement is cancellable and transferrable. Disputes must be arbitrated, but consumers do not forfeit their right to sue. The company's reputation is difficult to ascertain since very little information is available about the company.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 9 / 10

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. Coverage is for named components and systems, rather than the exclusionary coverage that most consumer advocates recommend.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 9.2 / 10

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic. Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Service Contract - 9 / 10

The contract requires that consumer disputes be first presented to the American Arbitration Association, but consumers do not waive their rights to sue after that step has been taken. The contract is transferrable and cancellable by the consumer.

Company Reputation

Company Details

Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
8.5 out of 10

Reputation - 9 / 10

Strangely, the BBB appears to have no information about Concord Auto Protect. The company is highly-rated by TrustPilot, but this rating is based on just 15 reviews. It is difficult to find out who actually owns or runs the company, which is identified as Concord Auto Services LLC in the contract. The lack of information about the company's identity, age, size, and reputation does not necessarily indicate that it has a poor reputation, but consumers are advised to use caution before dealing with a company with so little disclosed information.

Contact & Additional Information


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14 Customer Comments & Reviews

Loading Reviews ...
Isaac H
Asbury Park, New Jersey
7/28/2017
Really a great experience with this company, highly knowledgeable and informative reps.


I
Isaiah
Hermitage, Pennsylvania
7/27/2017
Thanks for your help Micheal Solomon. The process was easy and very satisfying. I'd give 6 stars if I could! :)


S
Sam A
Brooklyn, New York
7/20/2017
Was a pleasure to work with, had more work done than I even knew about and all of it was taken care of with ease. Will most definitely refer my friends to concord!!


J
Joan C
Brooklyn, New York
7/20/2017
Was a pleasure to work with, had more work done than I even knew about and all of it was taken care of with ease. Will most definitely refer my friends to concord.



Top Rated
Our Partner
9.0 / 10
  • 24-hour roadside assistance
  • Available nationwide through any ASE Certified Facility
  • 30 day money back guarantee
  • No claim limits
  • No reimbursement
  • Wide selection of car warranty plans
  • Zero interest payment
  • Free online quote