🇵🇷 Important Hurricane Maria Update from our Headquarters

National General Auto Insurance Review


Rating: 8.4 / 10 (Excellent)
Disclosure: We receive advertising revenue from some partners.
 Learn more.
National General Auto Insurance is a North Carolina-based company founded in 1939. It provides property and casualty insurance, including personal auto, RV, motorcycle, commercial auto, and other insurances through their network of agents. They have an A+ rating with the BBB.

How is National General rated?

Breakdown

9/10
Coverage & Benefits
8/10
Pricing and Discounts
7/10
Financial Strength
9/10
Customer Experience

Overall Rating: 8.4 / 10 (Excellent)

National General is genuinely committed to customer satisfaction, offering 24/7 claims processing, customized savings, and first-class features like valet services, guaranteed repairs, and guaranteed claims service satisfaction or your deductible is waived. The company, which enjoys excellent financial strength ratings and a positive outlook, seems invested in providing the best services at accessible prices for customers in search of greater safety, security, and peace of mind.

National General Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Coverage & Benefits - 9 / 10

National General offers standard and comprehensive coverages like bodily injury and property damage liability, collision, medical payments, personal injury, and uninsured & underinsured motorist coverage. They also provide industry-leading benefits like SmartValet, guaranteed repairs, guaranteed claims service satisfaction, emergency expense allowance, SmartReplacement, and SmartInspect.

Customer Experience

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
87
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
74
Date Collected
2017-10-18

Customer Experience - 9 / 10

National General Insurance promises a superior claims service by offering a nationwide network of trained professionals ready to assist customers over the phone 24 hours a day, 365 days a year. The company is accredited by the Better Business Bureau, which has awarded them an A+ rating and composite score of 4.39 out of 5 stars based on 164, mostly positive, customer reviews. Clients who have purchased auto insurance from National General attest to the company's helpful and attentive customer service. Although the company seems to score "about average" in most business areas, JD Power's 2016 U.S. Auto Insurance Claims Satisfaction Study reports National General is among the best companies in rental car experience.

J.D. Power 2016 Auto Insurance Study

JD Power Overall Satisfaction Score
2 out of 5 (The Rest)
First Notice of Loss
2 out of 5 (The Rest)
Service Interaction
2 out of 5 (The Rest)
Appraisal
3 out of 5 (About Average)
Repair Process
3 out of 5 (About Average)
Rental Car Experience
5 out of 5 (Among The Best)
Settlement
2 out of 5 (The Rest)

Financial Strength

Key Details

Underwriter
National General Holdings Corp.
AM Best Financial Rating
A-

Financial Strength - 7 / 10

National General Insurance Group is one of the largest automobile insurers in the United States offering property and casualty insurance products, including personal and commercial auto, RV, motorcycle, and more.
*The above information reflects the financial strength of the underwriter of the National General car insurance policies: National General Holdings Corp..

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Low Milage
  • Vehicle Safety
  • Bundled Policy

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

National General offers customized savings for their clients, including GM/GMAC customer, paid-in-full, multi-vehicle, GM loyalty, OnStar subscriber, safe driver, bundled RV and auto policies, motorcycle, low mileage, GM family, affinity, and GM supplier discounts. The company states their SmartDiscounts can help customers save an average of $442 a year, just contact an agent to help you determine which savings opportunities you may qualify for.

Contact & Additional Information

Homepage URL
Company Phone
(888) 293-5108
Headquarters Address
5630 University Pkwy, Winston Salem, NC, 27105
Mailing Address
P.O. Box 3199, Winston-Salem, NC, 27102
Year Founded
1920

Leave a comment for National General Auto Insurance
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Top Rated
10 / 10
  • Progressive Insurance - #1 Rated Website
  • Trusted by Over 18,000,000 drivers
  • Competitive rates, tons of discounts (safe driver, pay-in-full, multi-car, multi-policy, quoting online & more)
  • Name your trice Tool®
  • Bundle auto & property to save 5%
  • Snapshot® is a program that personalizes your rate based on how YOU drive.
  • Loan/lease payoff coverage, roadside assistance & strong financial ratings