National General Auto Insurance Review

Rating: 8.4 / 10 (Excellent)
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National General Auto Insurance is a North Carolina-based company founded in 1939. It provides property and casualty insurance, including personal auto, RV, motorcycle, commercial auto, and other insurances through their network of agents. They have an A+ rating with the BBB.

How is National General rated?


Coverage & Benefits
Pricing and Discounts
Financial Strength
Customer Experience

Overall Rating: 8.4 / 10 (Excellent)

National General is genuinely committed to customer satisfaction, offering 24/7 claims processing, customized savings, and first-class features like valet services, guaranteed repairs, and guaranteed claims service satisfaction or your deductible is waived. The company, which enjoys excellent financial strength ratings and a positive outlook, seems invested in providing the best services at accessible prices for customers in search of greater safety, security, and peace of mind. They're also the underwriter for Metromile.

National General Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Coverage & Benefits - 9 / 10

National General offers standard and comprehensive coverages like bodily injury and property damage liability, collision, medical payments, personal injury, and uninsured & underinsured motorist coverage. They also provide industry-leading benefits like SmartValet, guaranteed repairs, guaranteed claims service satisfaction, emergency expense allowance, SmartReplacement, and SmartInspect.

Customer Experience

Customer Ratings

BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected

Customer Experience - 9 / 10

National General Insurance promises a superior claims service by offering a nationwide network of trained professionals ready to assist customers over the phone 24 hours a day, 365 days a year. The company is accredited by the Better Business Bureau, which has awarded them an A+ rating and composite score of 4.39 out of 5 stars based on 164, mostly positive, customer reviews. Clients who have purchased auto insurance from National General attest to the company's helpful and attentive customer service.

Financial Strength

Key Details

National General Holdings Corp.
AM Best Financial Rating

Financial Strength - 7 / 10

National General Insurance Group is one of the largest automobile insurers in the United States offering property and casualty insurance products, including personal and commercial auto, RV, motorcycle, and more.
*The above information reflects the financial strength of the underwriter of the National General car insurance policies: National General Holdings Corp..

Pricing & Discounts


  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Low Milage
  • Vehicle Safety
  • Bundled Policy

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

National General offers customized savings for their clients, including GM/GMAC customer, paid-in-full, multi-vehicle, GM loyalty, OnStar subscriber, safe driver, bundled RV and auto policies, motorcycle, low mileage, GM family, affinity, and GM supplier discounts. The company states their SmartDiscounts can help customers save an average of $442 a year, just contact an agent to help you determine which savings opportunities you may qualify for.

Contact & Additional Information

Homepage URL
Company Phone
(888) 293-5108
Headquarters Address
5630 University Pkwy, Winston Salem, NC, 27105
Mailing Address
P.O. Box 3199, Winston-Salem, NC, 27102
Year Founded

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Customer Comments & Reviews

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Carlos M
San Jose, California
I swear that I don’t know how this company can have this rating, my wife was hit and taken out of the way by another vehicle, I am today May 9 two months exact waiting for the full payment of my vehicle, it took 3 weeks to receive the estimate of repair or total lost by a company named MITCHELL INC. which is not saying that is being investigated for fraud by giving estimates of vehicles like mine, since they valued it with similar vehicles not equal and in the end its price was even half of what they cost in CRAIGLIST !!! The lack of professionalism of the adjusters is the worst, even my number was blocked when calling to ask about the status of my claim, for almost 3 years I never had... Read More

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