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Mercury Auto Insurance Review

Rating: 8.1 / 10 (Excellent)
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Mercury Insurance is a direct provider of policies ranging from car to business coverage. Headquartered in Los Angeles and established in 1962, they aim to maximize service for minimal cost. In both 2016 and 2017, Mercury Insurance received awards from Forbes for being one of the most trustworthy financial companies and mid-size employers, respectively.


Mercury Insurance was founded in 1962 as a low-cost alternative to larger insurance companies. Today it is one of the fastest-growing auto insurers nationwide. The company is headquartered in Los Angeles and writes auto policies in Virginia, Texas, Oklahoma, New York, New Jersey, Nevada, Illinois, Georgia, Florida, California, and Arizona. It also sells home and condo insurance, renters insurance, business and business auto insurance, umbrella coverage, and mechanical protection plans in various places.

Business Model

In contrast with some insurers who are eliminating insurance agents in favor of online policy sales and claims, Mercury has consciously chosen to retain the agent model in order to provide better, personalized customer service.  


Although Mercury Insurance is not accredited by the BBB, it has an A+ rating and a very small number of negative reviews and customer complaints. In recent years, the company has been quick and forthright in addressing customer complaints. In 2016, the company was named by Forbes magazine as one of the country’s most trustworthy financial companies.


Mercury provides the full suite of automobile coverage types: liability, collision, comprehensive, medical, personal injury protection (a/k/a PIP or no-fault) and un/underinsured motorist insurance.


The company offers discounts for drivers who have a good driving record, insure more than one car, are members of professional associations, equip their cars with anti-theft devices, maintain good grades in school, and bundle home and auto coverage together.

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Top Rated
10 / 10
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