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Kemper Car Insurance Review
19 Customer Comments & Reviews - see all comments
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Kemper is a large multi-line insurance company based in Chicago. It offers agent-based motor vehicle insurance in 28 states. Rights to renewal of the original Kemper company were acquired in 2002 by Unitrin, which subsequently changed its name to Kemper.
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19 Customer Comments & Reviews
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I have a claim with Kemper because of and accident that was the fault of their insured. As I was dealing with them to resolve it, I requested the claims adjuster's supervisor contact information. I was given the information of an employee that no longer worked in claims. I am still working to resolve in a reasonable way my claim.
They can't add. At present with the COVID-19, I made a double monthly payment to buy me some time to make some money to pay for my 6 month policy. Kemper took my Double monthly payment and billed me the next month. Quite obviously they are Not rocket scientists!
An awful company! My son had hail damage on the roof of his FJ. The vehicle is very tall and he didn’t notice it for 6 months. When he reported it he was told they had to investigate the claim. The investigator, Sandra Nelson, called and left messages and text messages for me. I gave my son her name and number and he called her repeatedly. Her mailbox was full and wouldn’t accept any messages. The last time she texted me I gave her my son’s number and told her to call him directly. She never did. When my son finally reached her 3 weeks later she said he had never called her. After yelling at him my son hung up. She then called me and screamed at me! She refused to give me her manager’s... Read More
Amazing that an adjuster (the person who is able to help) doesn't have a voice mail box. The most simple tool for conducting business. The floor manager "George" who lives in India will happily ignore your conversation and then direct your call to the person with no VMB. The claim adjuster Amanda will not call you back for 3 weeks, because she doesn't know who is calling. When you call her boss, "Christian," you will wait as well. There is no person who wants to help. They are just trying to get their paychecks and go home. It shows.
Kemper Auto insurance will only give you the run around. Do not expect them to pay. No insurance would be better than this.
Stay far away from Kemper if you can. They have the worst customer service for any insurance I have ever dealt with. They will jack up your rate for any claim even if your not at fault. they are slow at returning phone calls. They will accept any claim against you and increase your rate even if you have every supporting document (Police reports etc) to show that your not at fault. they may be a little cheaper then other insurance companies but you will pay more in the long run. I wish I would have never opened a policy with them. Be warned.
Horrible customer service. I've been trying to get a hold of my adjuster for days now, and I just learned that he is deliberated ignoring my calls. I called the claims phone and tried to get his email so I could try to communicate with the adjuster through email, the customer service guy literally said he could not give to me and hung on my face. stay away! I filing a BBB report against them right now.
They need to work on their customer service. I was hit by one of their insured drivers. Just to get a hold of them is a hassle. They send you to voicemails. After finally getting one of them on the phone asking for a rental because I needed to work, the guy said just get the rental and send me the bill we'll cut you the check. I tried asking about the injury claim and was told the same and that they'll determine if they will pay the bill or not and auto repairs and he was really rude saying "you claimed you were going through your insurance, your insurance is Mercury, this isn't Mercury so deal with them." While yes, I am going through my insurance only because Kemper was taking days to... Read More
I called customer service because I had a issue with my payment . Apparently they charged me two times with in minutes away from each other I logged in and the session apparently ended I then checked my bank account and I wasn’t charged so I went back into the website and payed my payment only to find out I was double charged but I only received one confirmation number . I called to let them know and they are horrible the First Lady said it was 4 mins apart . First of all I was letting you guys know they double charged me . Point being I only got a confirmation for one payment . The second guy didn’t even apologize for anything . This insurance has horrible customer service reps that... Read More
I sold a car to a wrecking yard. Notified my agent of the sale. Took forever to jump through all the hoops with Kemper to prove that this had occurred. In the meantime, they sent my final bill to a collection agency. I knew I would owe something and would have been happy to pay. I had always paid in the past on time. Never received a bill. Very poor service. Unethical. Hope they go out of business.
Top Rated
- Best for Competitive Rates
- Save up to $500 or more on car insurance
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!
- 24/7/365 customer service