Infinity Car Insurance Review


Rating: 8 / 10 (Very good)
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Infinity Insurance is an Alabama-based company that provides a wide range of insurance products, including auto, home, life, and business. Incorporated in 1978, Infinity operates as a subsidiary of Infinity Property and Casualty Corp, offering its products through independent agencies and brokers across the United States. They have excellent financial ratings across the board, and are very active in community outreach.

How is Infinity rated?

Breakdown

9/10
Coverage & Benefits
8/10
Pricing and Discounts
7/10
Financial Strength
7/10
Customer Experience

Overall Rating: 8 / 10 (Very good)

Infinity Insurance's auto coverage is a good option across all 50 states, with a wide array of discounts available, customizable by geographical location. The company is strong financially, as evidenced by its good scores with the premier independent ratings agencies, and policy holders praise its customer service. All in all, Infinity is definitely a good company to consider when shopping for auto insurance.

Infinity Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement

Coverage & Benefits - 9 / 10

Infinity Insurance has three different plans available, with varying degrees of coverage, including comprehensive, liability, uninsured motorist, property damage, medical bills, and collision, among others. Infinity provides an online quote option (as well as via phone), in order to determine policy-specific coverage.

Customer Experience

Customer Ratings

Trust Pilot Rating
8.1 out of 10
BBB Rating
B+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
2
Number of BBB Negative Reviews
45
Date Collected
2017-11-03

Customer Experience - 7 / 10

Despite the large number of negative reviews on the Better Business Bureau, Infinity enjoys a B+ rating with the organization, and is fully accredited by them. They also have a respectable 8.1 out of 10 score with TrustPilot, with good feedback regarding the excellent quality of their customer service, thanks to the friendliness and efficiency of their representatives. The company prides itself on its integration into the Hispanic American population, even sponsoring a bilingual education initiative called Read Conmigo.

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
4.89
NAICS Total Complaints 2016
154
*The NAICS Car Insurance complaint ratio (in this case 4.89) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength

Key Details

Underwriter
Infinity Group
Premiums Written 2016
$305,720,460
Marketshare 2016
0.14%
AM Best Financial Rating
A
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
A

Financial Strength - 7 / 10

Infinity Insurance enjoys an excellent financial reputation with most major rating agencies, including an A with A.M. Best and Standard & Poor's, and and A2 with Moody's. In combination with their near forty years in the car insurance industry, their good scores indicate that Infinity is fully capable of meeting their ongoing contractual obligations.
*The above information reflects the financial strength of the underwriter of the Infinity car insurance policies: Infinity Group.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Homeowner
  • Student
  • Senior

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

Infinity prides itself on the large amount of discounts and special offers they are able to provide to their customers, such as multiple vehicles, safe drivers, anti-theft and safety devices, homeowners, good student, and mature drivers. Their more specialized discounts, (renewal, advanced quote, and online quote, to name a few), however, are only available in certain states. Therefore, when getting a quote from the company, it's a good idea to ask your assigned agent if there are any special discounts available for your geographical location.

Contact & Additional Information

Homepage URL
Company Phone
(205) 803-8100
Headquarters Address
2201 4th Avenue North, Birmingham, AL, 35203
Mailing Address
2201 4th Avenue North, Birmingham, AL, 35203
Year Founded
1978

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