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GAINSCO Auto Insurance Review

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Founded in Texas in 1978, GAINSCO Inc., is a property and casualty insurance holding company specializing in non-standard, minimum-limits personal auto insurance, automotive sales, auto racing, and investments. GAINSCO, which is headquartered in Dallas and has a regional office in Miami, also conducts operations through its subsidiary, MGA Insurance Company, Inc.
 
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How is GAINSCO rated?

Breakdown

3.5/5
Coverage
3.5/5
Financial Strength
0.0/5
Supplemental Coverage
3.5/5
Pricing & Discounts
4.0/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Overall Rating: 3.5 / 5 (Very good)

Backed by their considerable financial strength and stability, GAINSCO offers reliable auto insurance policies specifically designed for high-risk drivers looking to fulfill state-minimum insurance requirements. As part of their service offer, GAINSCO delivers high-quality, bilingual customer support, yet they do not provide 24/7 claims handling or customer service past 8:00 p.m. central time. Their site also leaves much to be desired regarding coverage details, prices, and discounts, but customers looking for inexpensive liability-only insurance will not be disappointed with what GAINSCO has to offer.

GAINSCO Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System
  • Glass
  • Vet Bills

Coverage - 3.5 / 5

GAINSCO specializes in selling minimum-limits auto insurance and nonstandard personal auto products through independent retail agents and online marketplaces. The agency mainly offers liability-only insurance for high-risk drivers, and also extends collision and comprehensive coverages

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio
2.34
NAIC Total Complaints 2020
58

Customer Ratings

BBB Rating
A
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
2
Date Collected
2017-11-07
*The NAIC Car Insurance complaint ratio (in this case 2.34) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 4 / 5

Although not yet accredited by the Better Business Bureau, GAINSCO holds an A rating with them, as well as a composite score of 3.46 out of 5 stars. Nevertheless, there have been some complaints filed against the business due to problems with their products and services, a fact that is further substantiated by NAIC data showing that GAINSCO's subsidiary, MGA Insurance Company, had a considerably higher complaint score than the 2016 national median for private passenger auto insurance.

Financial Strength

Key Details

AM Best Financial Rating
B+

Financial Strength - 3.5 / 5

GAINSCO Insurance Agency has been offering first and third-party non-standard auto insurance policies since 1978. The company sells insurance products through online marketplaces as well as their network of over 4,500 independent insurance agents across the states of Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, Virginia, and Tennessee. As of 2011, GAINSCO and its subsidiary, MGA Insurance Company, Inc., hold an A.M. Best rating of B+ (Good) with a stable outlook.

Pricing & Discounts

Additional Discounts

  • Full/Automatic Payment

Pricing & Discounts - 3.5 / 5

GAINSCO offers their own auto insurance policies as well as products from third-party companies, yet does not list exactly which coverages they sell or at what prices. GAINSCO's site offers little information about discounts, only stating they are available for drivers who show proof of uninterrupted coverage, renew their policies with the company, or pay their insurance in full.

Contact & Additional Information

Homepage URL
https://www.gainsco.com/
Company Phone
(866) 424-6726
Headquarters Address
3333 Lee Parkway, Suite 1200, Dallas, TX, 75219
Mailing Address
P.O. Box 199023, Dallas, TX, 75219
Year Founded
1978

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Customer Comments & Reviews

Loading Reviews ...
A
Amelia
10/28/2019
Agent Jose Lopez, poor customer service and communication. Overall, I will be looking for another insurance company or go back to Statefarm. At least they are professional and puncture! Maybe all Gainsco is not like this or haven’t experience the service I have. I regret switching to this company.

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