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Erie Car Insurance Review


Rating: 7.6 / 10 (Very good)
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Erie Insurance is a regional insurance company that operates through an extensive agent network in twelve eastern and midwestern states and the District of Columbia. It provides a number of coverage and discount options to its policyholders.

How is Erie rated?

Breakdown

7/10
Coverage & Benefits
8/10
Pricing and Discounts
7/10
Financial Strength
8/10
Customer Experience

Overall Rating: 7.6 / 10 (Very good)

Erie is a well established insurance company that does business on the eastern seaboard and in the Great Lakes region. The company gets high marks for claims satisfaction and offers an unusually large number of discount options. It also provides a larger than average number of optional coverages. The company interacts with its customers primarily through its agent network. As such, it is a very good choice for motor vehicle insurance for those who live in the 12 states where it does business.

Erie Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury

Additional Coverage

  • Rental Reimbursement
  • Glass
  • Vet Bills

Coverage & Benefits - 7 / 10

Erie Car Insurance provides all the usual coverages. However, the company offers some interesting additional coverages, such as insurance for pets injured in car accidents, windshield and locksmith coverage, and personal item coverage. Unlike many policies, Erie covers their insured drivers when they are driving moving vans for personal use.

Customer Experience

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
8
Date Collected
2017-10-11

Customer Experience - 8 / 10

Although Erie has received a higher than average number of NAICS complaints, it scores very highly in JD Power's ranking of auto claims satisfaction. The company has no presence on TrustPilot and has only a handful of reviews on the BBB website. This suggests general customer satisfaction with the company, but also that those relatively few people who have issues with the company have pursued them zealously.

J.D. Power 2016 Auto Insurance Study

JD Power Overall Satisfaction Score
5 out of 5 (Among The Best)
First Notice of Loss
5 out of 5 (Among The Best)
Service Interaction
5 out of 5 (Among The Best)
Appraisal
5 out of 5 (Among The Best)
Repair Process
4 out of 5 (Better Than Most)
Rental Car Experience
4 out of 5 (Better Than Most)
Settlement
5 out of 5 (Among The Best)

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
1.49
NAICS Total Complaints 2016
50
*The NAICS Car Insurance complaint ratio (in this case 1.49) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength

Key Details

Underwriter
Erie Indemnity Company
Premiums Written 2016
$0
Marketshare 2016
0.15%
AM Best Financial Rating
A+

Financial Strength - 7 / 10

Erie Insurance Group is a Fortune 500 company that is rated A+ by AM Best and has been in business for 92 years. The company is not rated by Moody's or Standard & Poor's, but the available data suggests that although the company is a regional carrier, its finances are quite sound.
*The above information reflects the financial strength of the underwriter of the Erie car insurance policies: Erie Indemnity Company.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Student
  • Bundled Policy

Additional Discounts

  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

Erie offers more pricing and discount offers than many of its competitors. It also offers, at extra cost, a rate lock policy whose premiums will stay the same so long as the vehicle, the named insureds, and the customer's place of residence remain the same. As with all insurers, premium costs vary considerably by state, but Erie's aggressive discount policy suggests that those who qualify for their discounts may save significantly on their premiums.

Contact & Additional Information

Homepage URL
Company Phone
(814) 870-2000
Headquarters Address
100 Erie Insurance Place, Erie, PA, 16530
Mailing Address
100 Erie Insurance Place, Erie, PA, 16530
Year Founded
1925

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