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Hunter Douglas Blinds Review
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68 Customer Comments & Reviews - see all comments
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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
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68 Customer Comments & Reviews
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While the quality of the fabrics and style of Hunter Douglas blinds is quite good the quality of the components are cheap and break often. I spent over $20,000 on blinds and I've had recurrent issues with the motors and the strings getting tangled over and over. Most of it was able to be resolved under warranty in the first month but here after six months, a blind is tangled again. After dealing with this supplier and understanding what went wrong I understand that the connections to the motors are not very robust, especially compared to other brands like Levolor. In fact, level or are the exact same blinds but for half the cost with different fabric. All the components otherwise are the... Read More
We bought 5 blinds in 2019. One year later one of the shades did not roll up anymore. It was repaired free of charge but shipping was $95. Since then every year another shade had same issue. We are now 4 shades into this issue. We really expected better quality. But I guess the quality is not up to par with any other no brand shade
Flimsy, Cheap Crap. Hunter-Douglas Evercwood They look TERRIBLE! They will probably lower the value of the new house. Very expensive Custom Design and Installation. The Blinds themselves are a very poor-quality product. What a RIP-OFF! No Hunter-Douglas quality here!
We purchased 16 shades for our entire home in 2020 and had them installed in 2021 for around 15K. In the last 2.5 years we have had to replace numerous motors for the shades. While HD sends you free motors we must pick up the cost for labor. About 1 month ago we had 8 shades stop working at the same time. Due to the location of the shades I knew that it was more than the motors. When I called my "dealer" they talked to their HD representative that insisted on that it had to be the motors. As an educated person with common sense there is no way that 8 motors would go out at the same. I check my fuses, low voltage connections and everything worked fine. I asked for them to send out a... Read More
I want to share my experience with Hunter Douglas dealer .Chronology of events May 17, 2023 Paid $150 for a service call for one motorized curtain under factory warranty. (not working) June 1,2023 A technician arrived and advised all four of the curtains had shorted battery packs. June 14,2023 the same technician returned and replaced the battery packs. Still not working. June 27, 2023 Another Technician showed up and was unable to fix the curtains. July 14, 2023 The Technician that showed up on June 27, 2023 returned with another technician and was unable to fix the curtains. August 3, 2023 The curtains were picked up allegedly to be repaired by the factory. Note: Every time I... Read More
Sadly I have to agree with a number of comments here. Reliability does not match the sticker price and dealer service quality is poor. In my case several of the battery packs need recharging monthly, not annually as was claimed. Shades (Gen 2) stop reacting to Pebble controller or "Scenes" programming seemingly at random, even when the app shows they have Excellent signal and full battery. Oddly, shades next to one another have completely different signal strengths, though wifi analyzer shows good signal throughout the room. Frustrating that Dealer has promised on numerous occasions to look into it and never does. Embarrassing to have guests come over to darkened rooms. Not what I paid... Read More
The prices I was quoted for 2 small windows was absurd and 6x what Levelor charged.
Hunter Douglas is NOT SOMEONE TO DO BUSINESS WITH. I have been a client for 30 years. They don’t answer their customers service phone number now. I just spent $35k on HD Shades and Luminettes. DO NOT DO BUSINESS HERE. Quality is Poor. HD no longer stands behind their promise to Consumers. HD could care less.
Their QUALITY has gone down hill lately! Had H/D blinds for 20 years, and replaced them with new ones. Have had to replace 2 blinds in the last 3 months due to inner cord breaking. YES, they are under WARRANTY, but you have to SHIP THEM YOURSELF so they can fix/replace. Luckily for us, our local DEALER in San Luis Obispo CA handled the swap out for a nominal fee!
BEWARE OF QUALITY ISSUES FROM THIS ONCE GREAT AMERICAN COMPANY !!
Great when they work. Batteries do need replacement and that service should be offered. They can be used a lot but no warranty on batteries.
Top Rated
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
