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Hunter Douglas Blinds Review
ConsumersAdvocate.org
68 Customer Comments & Reviews - see all comments
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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
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68 Customer Comments & Reviews
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I know these blinds have very high ratings, but I strongly urge you to think twice, three times, before investing in them. I built a new house and outfitted almost all the windows with Hunter Douglas blinds, most of which were motorized. I’ve had technicians in my house three times to try to get the motors to operate correctly, and I’m no better off than I was at the beginning. A technician just left this afternoon telling me that everything was working properly—yet I have the exact problems I had before he came. I paid nearly $40,000 for these blinds and they are essentially junk, IMO. Two of them are already fraying on the edges. To make matters worse, as anxious as the seller was to get... Read More
I’m really disappointed with the Hunter Douglas warranty, given the cost of the blinds. I initially went with HD for every blind in my house because I thought I was buying a quality product that would last. I spent almost $20K on various blinds, including power view, for our house and now there are 4 blinds where the fabric is lifting from the cassette. Material delamination is supposedly covered under warranty. When I tried to contact HD myself, they wouldn't speak to me and referred me to a HD dealer to troubleshoot this issue. I was told that the replacement of the blind cassette would be covered under warranty, BUT I would be charged to have each blind removed, shipped and... Read More
We have 6 of the hunter douglas silhouette shades on the same wall in our living room. Two of the six are disintegrating , they will not warranty them. They said it is the elements, how can 2 of six in the exact location have this happen to them? We have a total of 30 blinds in our home mostly Hunter douglas blinds.. I would never purchase from them again they are over priced and their lifetime warranty is terrible. They came up with an excuse for not being part of the warranty. They want $900 per blind to replace!
Quality not at all worth the price and the warranty is a joke. We spent $13k for the whole house. Things start to break down at year 5 (a few months ago), in the heat of the summer when you need the shades the most. The automation fix took about 2 months. Six Duette blinds split one after another. I called HD 800 number. They referred me to a local gallery shop. It's been a months and half. I've been calling the shop the HD customer service one to three times every week, and the last answer is that the shade are just being shipped to HD. Pending factory inspection and repairs, there is no estimated time when I will get the repaired/replacement blinds back. Meanwhile, the cheapo... Read More
I have two sets of HD shades in my apartment and there is no fixture I hate more than them. They are fine until they don’t work. I read two manuals, watched several videos, read countless websites and still can’t get them to work again. I’ve been trying for almost a year in my dark apartment. Would really like sunshine again. Yes, I changed the batteries. I think if a company makes things this difficult, they cannot be trusted.
Would never buy again. After ten years, cord mechanism on my pirouette broke. Was told they no longer make the mechanism, but they have the same fabric if we want to order a new blind. They are expensive blinds and are useless to me without the cord. Just a way to make you purchase new blinds. That is not standing behind your product
Gros caca très cher. Ne achetez pas ça brise dans le temps de le dire et aucun service si vous n’êtes pas le premier propriétaire .
We bought a large shade for our living room. It has broken twice and had to be returned. The cords usually last 2-3 years and then have to be replaced. I was very surprised by the lack of quality in the product.
I am so very disappointed in this company. I have 4 woven wood roman shades. Three of the shades needed repairs to the cords. They were sent directly to Hunter Douglas for repair and restringing of the cords in August and September 2019. I paid $240 per shade for the repair. Six months later (March 2020), the repaired cord on one of the shades snapped. In April 2020, the repaired cord on another shade snapped. Two broken shades in less than one years time. Such poor workmanship. I have emailed Hunter Douglas three times over the last 4 weeks and have gotten no response. What a waste of the consumers time and money. I will never buy another window treatment from this company nor... Read More
We spent nearly $10,000 on HD blinds in 2011 . Big mistake. Within two years the blinds that we use regularly in the bedroom and kitchen have had of their cords snap at least four times each at separate times since we have had them. Happened again yesterday on the bedroom blind. Called HD told that warranty has expired they cant help.
So cords will break if you use the blinds , well within the warranty period, because they are not made to last . Blinds are great if you dont raise or lower them.
In 2011 we were told by HD that the cords had a lifetime warranty . This now a 7 year warranty. No wonder they have
Top Rated
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical