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Hunter Douglas Blinds Review
ConsumersAdvocate.org
68 Customer Comments & Reviews - see all comments
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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
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68 Customer Comments & Reviews
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PLEASE READ REVIEWS BELOW!!! Comments from just the last 8 months! “I wish I had read these reviews prior to spending over $3,000 for HD blinds” “Do not waste your money on Hunter Douglas” “Be careful. The system is totally ugly and unfinished looking. $30 blinds from home depot have valances and these were like $700” “A giant Hunter Douglas Warranty disappointment for me” “Hunter Douglas does not know who their installers are, and the installers are not liable for proper follow-up” “Could not be more disappointed!” “With all of the other options available today I would never buy Hunter Douglas again.” “Failure of 2 of 3 products purchased within less than a 3 year... Read More
I wish I had read these reviews prior to spending over $3,000 for HD blinds. The blinds themselves are lovely, but the hardware sent with them was junk and some of it would not fit the blind. One blind would only close halfway down, and the bottom pull on a roll-up shade was not included. My husband spent most of a day installing them with several calls to customer support, who were not helpful. Fortunately, our local interior decorating store that sold the window treatments provided excellent service and were able to get HD to replace the defective items.
Do not waste your money on Hunter Douglas. The motorized blinds are problematic - high failure rates for these motors and power supplies needing constant replacement. Few if any 'certified techs' in region to support warranty or even willing to provide warranty service at the rate these need attention. Calling HD Customer Service gets you redirected to the same problematic dealers who don't support what they sell for HD. The parts needing replacement are hundreds of dollars to replace if you are forced to go outside HD to get them - which is likely why the dealer ignores customers needing warranted repairs. Even so, tech support - should you be able to find a competent, responsive one, is... Read More
I bought the Alustra Duette top/bottom cellular shades through our local dealer. Be careful. For us, there was no valance and HD does not have a bracketing plan for a valance. Either the dealer or HD decided we should have an almond color housing mounted right next to our big beautiful white mouldings. The system is totally ugly and unfinished looking. I was just standing there in awe. $30 blinds from home depot have valances and these were like $700. I had to come up with my own bracketing system with magnets and recycle our old valances.
The mechanisms are tempermental as well. Dissappointing. Seems like another big company that has lost its way. Never again.
Not all Hunter Douglas products are guaranteed for as long as you own them. One of my 80” H D verticals broke at the fitting that attaches to the wand, which also broke. I purchased them in late 2014. No parts available for this model. And, since there are no dealers that are designated “repair stations” where I live I could mail them to HD for them to evaluate and recommend a replacement—at my expense. A replacement head rail would have to be purchased from a HD installer/dealer. Shipping an 80” head rail is a very expensive proposition! There and back would cost more than a replacement at Home Depot or Lowe’s. A giant Hunter Douglas Warranty disappointment for me.
The manufacturer's guarantee is only as good as the reliability of your installer for they must be willing to come back, dismantle, mail back with appropriate instructions, receive back, and then come back to your home to re-install. In my case my installer Sal Anderson from Beautiful Windows would not come back or help in any way. Hunter Douglas recommended a repair person in Queens when I live in Staten Island.. no way were they willing to come here. Blinds broke in 2 mo., and tortured for 6 1/2 years with a 400$ blinds for one window a mess. Hunter Douglas does not know who their installers are, and the installers are not liable for proper follow-up, and Hunter Douglas will not help... Read More
Could not be more disappointed!
I decided to go with Hunter Douglas because they are on the forefront of smart tech with blinds but overall I am seriously displeased with the company. My original order was placed in July. We had replace the order three times due to technical issues, which is ironic. We are currently still waiting for the installation to be complete due to missing parts and mechanical malfunctions. The installer, Sam, was great. He always came on time, was personable and knowledgeable. Next they tell us that Hunter Douglas does not sell the valance for their own product. This consumer is hopping mad and I will never order from Hunter Douglas again!
I purchased three cordless honeycomb blackout blinds from Ken's carpets in San Raael in 2010. I was told at the time there was a lifetime guaranty. This was one of the reasons I paid what I paid for the blinds. Very expensive.
Two shades failed ( I was unable to raise). One was repaired in 2017 and just recently failed again. The factory has now indicated it can not be repaired. The other one was recently repaired at a cost of $100.
With all of the other options available today I would never buy Hunter Douglas again.
We're purchased numerous Hunter Douglas shades without any problems, however, for the company has already once replaced blackout shades that omitted a strong noxious plastic-like odor in my daughter's south-facing bedroom. It caused headaches and now we need to replace them again after the replacement shades started omitting the same smell after several months.
Failure of 2 of 3 products purchased within less than a 3 year period leads me to believe that either I am unlucky with the product or the reviews of other reviewers are falsified. Regardless, it appears I need to fix them myself, using videos or pay $95 for Bretz Interiors to send a technician to look them over. It appears to cost more for them to repair them, or at least uninstall them, send them to Hunter Douglas, then reinstall them. Clearly I paid too much and expected too much of both Bretz and Hunter Douglas.
Top Rated
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical