Promoted
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
Hunter Douglas Blinds Review
ConsumersAdvocate.org
68 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Hunter Douglas Blinds
68 Customer Comments & Reviews
Loading Reviews ...
Do not do business with Hunter Douglas. We had some blinds malfunction after a short period of time, and despite having a full warranty (which was documented and confirmed), they refused to honour the warranty and ended up only offering us a $200 coiupon to a future purchase. Brutal. Dont do business with a company that doesnt honour their contracts!
Hunter Douglas = poor quality.
I have roman shades that have been replaced twice in 4 years due to unraveling. They need to bind or hem the edges. I also have 16 motorized shades, plus many other shades in the home. 8 of the 16 motors have failed, about once every 3 months. 4 years into the warranty, 1 more year left. Poor quality.
I have 14 windows with Hunter Douglas motors. I have replaced batteries regularly for 6 six years . The last six months, I started to have problems with opening and closing. I contacted Innovative Openings ( they installed them ), paid for on-site repair and I now must replace six of 13 window motors. Warranty is limited to 5 years by Hunter Douglas ( they reuse to replace the motors at no charge) so I must pay over $600 for replacement motors and also repair time to replace them. Six motors failed? That is a problem . I would not recommend Hunter Douglas . Too bad, as we like our binds but they are not reliable.
We have been HD brand loyal for years. But like many large corporation some of the service pieces or manufacturing ownership has changed. Recently I spent countless hours to no avail to attempt to get directions and a part to service a Patio Luminette. Currently such requests are routed through Custom Decorators, OR but they handle service calls for all incoming enquiries. The issue arises as it is clear they do not have historical records...despite me pulling down and sending pictures of three of the labels on the products we own...without their own project number (P-_____) they can't provide any service. They suggested I call my original dealer...no dealers only retail land install.... Read More
I spent over $13,000 on custom Hunter Douglas Honeycomb shades, Silhouettes and Roman shades. I purchased them through Belfort Furniture store in Sterling VA. When one of the cordless Honeycomb shades got stuck in the down position, I contacted the store since "failure to operate" was covered under the Lifetime Warranty. I had purchased the window treatments 8 years prior and had never used the warranty. Belfort Furniture informed me that they were no longer in the window treatment business and provided me a phone number to Hunter Douglas customer service. The Hunter Douglas customer representative told me the cords were only covered for 7 years. I replied I purchased cordless shades... Read More
DO NOT BUY A HUNTER DOUGLAS blind. I never write bad reviews, but this one made me want to take the time. Ordered 2 motorized shades for our bathroom in 11/19 for 2 windows that are right next to each other in my primary bathroom. Cost $800 each. In February 2022, I noticed one had the fabric darkening from the top to about the middle of the shade. Within a couple more months, it was 5 times darker. Finally realized it was black mold on the inner part of the honeycomb! My bathroom is super clean, and the matching shade was perfect. Took it back, showed photos of the other one. They are supposed to be guaranteed, but they would not replace. Told me that "it was exposed to moisture". No... Read More
1) The blind hub constantly loses a connection and requires a hard reset to make it work again 2) In spite of several visits (at my own expense) several of our blinds respond less than 30% of the time to commands from the hub 3) The hub frequently reports battery levels that are clearly incorrect (0% even though the blinds move when given commands). They take days to update (if at all) after the batteries are replaced even when the hub is correct that the batteries are dead (although who knows, they could be fine and the software is just wrong, I just don't trust it) 4) In spite of the numerous flaws hunter douglas does not publish consumer instructions to troubleshoot the problems.... Read More
They wear okay, then the strings go and you find yourself on the phone to get them repaired--again. And that took 5 months this last time with us trying to find out when they'd be ready. Overpriced for the time spent on them to get them repeatedly fixed "under warranty".
Atrocious Service!
We had our whole house outfitted with custom HD window treatments. They seem to be pretty nice quality*, but the price was astronomical (and that was with 50% discount). More importantly, over TWO YEARS later and they still have not come out as promised to fix mistakes made when they were installed or deliver the extra remote controls we paid for 2 years ago. Use another company that cares a little more about customer satisfaction.
*...or so I thought. Today, one of the electric blinds stopped functioning as well. God knows how long it will take them to fix it.
This is a review from a very dissatisfied customer in Canada. We've been waiting for blinds since May (this is mid October), our dealer has no answers, my wife's call to their USA headquarters was met with a very snippy unhelpful telephone operator, whose "best" answer was "talk to your dealer, they know". Our dealer says they have shut down all their manufacturing and office functions in Canada, and given their uncaring attitude, is not surprising (sounds similar to the Target executives who felt they knew it all in Canada). We've cancelled our order and will look elsewhere. Guess if you have a billion $$ in revenue, don't have to care. One star is least I can give.
Top Rated
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical