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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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288 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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288 Customer Comments & Reviews
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why is it i can not get a call back from some body in charge of this FINE national appliance repair company. they sent an idiot to my house told me my compressor was out, changed the compressor, sprayed compressor oil all over my kitchen floor then told me he had damaged the condenser, and that it would have to be ordered another two weeks without my refrigerator . their repair scheduling have promised me a call but nothing. have never seen such a lame company they are only out to sell home warranty programs. o stars for performance
Terrible service he lied and said my icemaker was fixed and he got boat loads of ice that I never saw in the sink, and left. When I tried to get ice 1 cube came out. I ran out to the truck to get him I told him1 cube of ice came out he said it has to get cool, and pulled off. So how did he get boat loads of ice?? Its still not working, they need to shut the company down!!!
I contacted Sears Repair service who apparently uses A & E for repairs. The technician was not only not familiar with my ongoing problem but proceeded to go out to his truck "to check something" for some 40 minutes with no explanation. Since I had the parts (which I obtained myself as Sears couldn't get them from Korea) all he had to do was install them. After 40 minutes, I told him to just leave. I already paid $138 and received no service. Never buy Kenmore; Never call Sears for service; Never use A & E!
I had two appliances serviced recently. The repair work was fine but the diagnostic service fee on one appliance was charged as $249 rather than the $89 I was quoted when I scheduled the appointment. The agent I spoke to on the phone could not have cared less. I would have been satisfied with any reasonable resolution but it was clear the agent on the phone could not have cared less about this misrepresentation of fees. Congratulations on creating a deeply dissatisfied customer. I'll be sure to look elsewhere for my next repair.
Replaced door on a monyh old refrigerator. The tech did not check the ice maker before he left, the door was not level and they WILL NOT fix it until LG tells them to. Unbelievable someone does a job and doesn't check everything before leaving the job. They deserve a 0 but I will give them a 1 because they showed up on the date promised
Very poor service. It has been 3 months and after 11 visits from A&E unit still not working. When calling the 800 number to request service they are extremely poor. The people who work as customer service at the 800 number lie to you, put you on hold and disconnect you. They will tell you they will do something and totally disregard requests. Have had multiple repairmen come to the house. One was completely incompetent. He broke a part inside freezer section and never told me. the next repairman who came out asked how did the part get broken? When the repairman who broke the part there were pieces of the part in the bottom of the refrigerator. Keeps going on and on.
Your repair man cause a problem with my riding mower. He changed the fuel filter and since then it has been stalling about in about 10 minutes. This was after he wasted about 20 minutes finding the safety switch by the deck chute. After this he changed the fuel filter. spark plug and oil. since then I have been having a problem.
The mower was running fine until he came. The only problem was the safety switch. Now I can only use it for a few of minutes.
He ruined a thousand dollar mower in one visit
Great service. Fast friendly efficient & professional. Cheap rates. John the technician was great.
My LG over the range microwave went on the blitz and I reported it on January 20th. Trevor from Marshall, MO was sent out on February 3rd, correctly diagnosed the problem and order the part. Regrettably, his repair vehicle was rear-ended as he was beginning his day on the day that my repair was to be done. It was not Trevor's fault that A & E rescheduled my repair for a week later. Trevor arrived today February 10th and promptly installed the part he order and it FIXED the Problem. Though I am frustrated about the repair taking 21 days, (three weeks). Trevor carried himself well and I felt confident that he could handle the job. Thanks Trevor for your good work!
My story is similar to countless others listed here. Tech didn't show up to appointment. Was then told they needed a part (even though they had never even looked at the fridge). They claimed it was being sent to our home but never arrived. When I called to ask if it had been shipped they said yes, I asked for a tracking number and they said they didn't have it, I asked if they could get it, I was told they wouldn't have a tracking number until the item was delivered. I tried to explain that didn't make much sense because if it was delivered we wouldn't need a tracking number. I guess the rep didn't like me telling them that so they hung up on me. We attempted no less than 8 times to... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor