Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
ConsumersAdvocate.org
288 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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288 Customer Comments & Reviews
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They told me when I scheduled that they would have the part on the truck. I had told them which art was needed. Showed up with no part. Rescheduled a week from now. I had to pay now, but they would not give me a receipt. I called their "service" phone no., which is in the Philipines. Sorry, but cannot give me a receipt. Repair won't be done until after we close on this house that we are selling. I need a receipt for a closing document that it has been paid for. They will not provide. Never, never, never again will I deal with this company. Even our technician bad-mouthed the company the whole time he was here.
AVOID THIS COMPANY!!!
They sent boxes to repair fridge, then the fridge was replaced under warranty. They told me they did not want the boxes back. (Luckily i kept them.) Six months later they are billing me for the boxes. I call them right away to ask if they want to send mailers for the boxes or if i can drop them off somewhere for them, they say UPS will pick them up- so i put them on my porch. That was three months ago- every 2 weeks i call them and they promise to pick up the boxes. They have sent me to collections for the bill for the boxe, at a time when i am trying to get a loan and my credit otherwise was good. Collections has been calling me. They tell me that there is no supervisor to talk to and... Read More
Zero- very horrible customer . A supervisor named Gary was very unprofessional and lacked customer service skills. They were unwilling to work with any schedule date that would allow anyone to be home to get the repair done. This is the second time they are coming out to fix the same issue within a month. I was told they could only come out to our area once weekly. Gary informed me that if I didn't like my scheduled dates I could do whatever I liked, since I mentioned I would provide a review about the poor service received and dropped the call even though I pleaded that I needed help desperately and had been waiting for a week to get an appointment. The new proposed date would mean I... Read More
Awful service! Had them come out to fix a dryer at my house and it broke again within two days! Now I have to wait over a week again for them to come back to 'attempt' to fix it again. If you have any choice do not use them for repairs!
Had them come out to look at washer, they ordered parts scheduled a date to have them repair it when the parts came in. The changed the date via text messages 5 times and then picked time that no one was going to be at home. after I had already take the original day off. They came to install parts to realize that they need another part. so another two weeks before they will be back. a month to get some thing fixed customer service is rude, and not willing to work with customers. what a racket.
I purchased the extended warranty on my fridge from Lowes, which was contracted with A&E Factory Service. About two years of ownership, my icemaker stopped making ice, then the water dispenser on the door stopped working, so I called A&E for a service call. Technician & service call #1: The first technician came out and said it was the filter housing. He ordered a new part, then left. Part arrived in the mail. Technician & service call #2: The second technician came out and replaced said part. Still didn't work. This technician decided it was my water line (even though there was water coming to the fridge), so he left. I called my plumber who came out and replaced the valve on the... Read More
I have the master protection agreement - which fully covers my washing machine of everything. Washing machine broke on Dec 1st. Waited 1 week for a repair person to come out. (Who would want a warranty on an appliance that you have to wait a week to get someone to my house? If I didn't have an appliance they could come out sooner. I didn't know that when I purchased the warranty). Repair person incorrectly charged my husband for a visit and quoted a $533 repair, even though he stated we had a warranty. Called the company and scheduled another appointment...in another week. Apologized for the incorrect bill, (but have not refunded me yet), and I was assured it would be fixed next... Read More
I have a 6 month old GE washer and have been having issues with it of not spinning out, and going completely off balance for almost 2months. I called Lowes where I bought it because it is under warranty, and they set me up with a local repair service(Video Entertainment Plus-um, ok?) Horrible place, this repair man said the washer needed a new board and a basket. Ordered the parts, he came back to "replace" the parts. He did not replace the basket, he instead took it-and as far as I now he did replace the board. The washer still wouldn't work-AT ALL! I then called the owner, told him that his service man never replaced the basket, and my washer still wasn't working. Needless to say, we... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor