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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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288 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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288 Customer Comments & Reviews
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I have a 42" kitchen aid built-in refrigerator that needed service for a blocked drain line. The technicians needed to come out three times before they broke the control panel, while snaking the line the final time. This repair went on for a period of 2 1/2 months. The technician admitted that he broke the control panel and he was ordering a new on. A month went by and we didn't hear anything so we started calling and we were told that the part is no longer available. The refrigerator is only 6 years old and it costs over $10,000 since it's a built-in. We asked A & E what they could not for us since they broke the panel during there visit and we were told to contact their claim... Read More
First, there is no way to speak to a human at A&E. All options on their phone tree lead to a message to go to their website then disconnects.
A&E will schedule an appointment to repair your appliance between 8am to 5pm on some date. Their technician will no-show after you have been waiting for 8 hours without a call or message. You will then receive a robot call 1 hour or so after the technician was supposed to arrive stating that your appointment was rescheduled a week later between 8am and 5pm. This happened multiple times and there is no way to reach a human to have the problem escalated.
This company does not keep appointments and when you call they change your appointment. I called insurance co. to tell them of the problem and they have no clue. What is A&E BBB rating. "Z"?
My washer has been broken since 08/21/2023. The repair guy from A & E shows up on the 24th. They should have had the part because when I called in to report an OE code on the washer and that it would not drain. Duh, I would have brought a drain pump. This guy shows up with no drain pump, says he has to order one and it won't be here till Thursday on 08/31/2023. I said I guess I will see you next Thursday. He said yes that he would be here then. My part arrives by UPS and I also get a call from A & E saying that they nmow won't be here till 09/06/2023. So I get to sit here with the part till then. And you can't call them because they have their phone rigged to where it says your call didn't... Read More
I have never dealt with a company like A & E. They are the worst. I have been waiting for over 2 1/2 weeks for the technician to come out to repair my refrigerator, but the keep rescheduling. We are dealing with a refrigerator not working for over 2 weeks. I finally called another repair company. Although I have a warranty with a $50.00 deductible I am willing to pay another company full price just to get my refrigerator repaired. Horrible experience. Think twice before you do business with A & E
This clown show has been working on my Samsung washer since May, it is now August and my washer is not working. they have no clue what is wrong with it, they keep ordering parts hoping to fine the right one. 4 No show/ no contact. Two times because , they did not have a two person crew scheduled to do a two person job.
I have enough parts to build an entire machine, yet they can not get it to work.
I had to take 7 days of vacation (because we work) and be at home from 8 am to 5pm , just to not see the clown mobile pull up.
I am forced to use them , with my extended warranty; this will be the last extended warranty that we purchase.
I WOULD NOT PAY TO USE THIS COMPANY.
No phone contact. Do not show up for long scheduled appointments, confirmation of parts leads to computer that hangs up. Worst company I ever dealt with
Terrible! Gave me a window between 8-5, took the day off of work and it’s 5:43 no call no show. I could have replaced my appliance for the money I spent on the warranty and the lost day pay.
Horrible service. I have been waiting for over 6 weeks to get a GE refrigerator repaired. Two technicians have looked at it and made a guess as to what's wrong but have not done any diagnostics to validate their guess. The third technician was a no show with no phone call to let me know he wasn't coming. I just received an email that I had been rescheduled for 8 days later. It is impossible to get through to a human on their support line. After the technician arrives that isn't qualified to work on R600A refrigerant they set up another date for a technician to arrive who ghosted me and didn't show. Rinse.........repeat. I've called Frigidaire 6 times and get the same song and dance.... Read More
Horrible service. I have been waiting for over 6 weeks to get a GE refrigerator repaired. Two technicians have looked at it and made a guess as to what's wrong but have not done any diagnostics to validate their guess. The third technician was a no show with no phone call to let me know he wasn't coming. I just received an email that I had been rescheduled for 8 days later. It is impossible to get through to a human on their support line.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor