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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
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288 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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288 Customer Comments & Reviews
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I have been trying to get my refrigerator replaced since Jan 2024! I now will have to purchase one myself (cost wise) since they have told me for months they are having a system upgrade and can't put any orders thru! This is a RIP OFF when they have to honor their contract for replacement!This company has NO leadership and you can't understand what their saying. I WILL "NEVER' BUY THERE PROTECTION AGREEMENT " again! I have been working since October 23 to get a repair which led to a replacement and I'm still hearing about a system upgrade!
Four times to my house to fix a refrigerator (Edmar) since 01/10/2024 and guess what still not fixed. Cannot talk to a human just a repairman who doesn't seem to know squat
A&E Factory Services is the worst business that I have ever dealt with. I had an appointment scheduled with them that gave me a 7:00am to 4:00pm window of time for their technician to arrive. At 4:30pm, they sent me a text telling me that my appointment has been canceled and rescheduled for a date 2 weeks from today. This is the THIRD time they have done this to me, and from reviews I have read on other websites, including the BBB, this is very common. It is extremely difficult to speak to a live agent at A&E Factory Services. Once you do, they are completely incapable of offering any help or service. Today I asked to be transferred to a supervisor. I was told that they have no supervisor... Read More
This repair company gave two different prices, plus lied about having to change a board to choice Warranty saying it was an upgrade because the compressor was bad. Called LG and they said it wasn’t true, was trying to charge me triple the amount. Bought a new refrigerator. Stay away from them, they can’t be trusted!!
they came out, four weeks later no microwave or repairman, they have not responded to any comments or emails . but state on the online status check they repaired it
I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business!! Hope A & E soon follows!!
This is the absolute worst repair service company I have ever dealt with. I have been waiting for parts for a repair and have not received them, nor have I been given a status as to what is holding up delivery. If the parts are not available from your current distributor, use a different one! We have had several repair visits and have been without a freezer for over 2 months. Each time someone comes, they are saying it's a different issue. We've already had the circuit board replaced which then caused our circuit breaker to trip several times a day after it was installed by your technician. Then when someone came back out to fix it, they said we needed a new compressor. Impossible... Read More
If I could wouldn't leave them with a 1 star. They came to our home to fix a microwave they had to order a part had to wait a week and half for. They came to fix the microwave which isn't attached to the stove. He put a big rubber on the stove somehow he turned on the stove which caused the rubber mat to catch fire in returned put a thick which chemical fumes smoke in the rooms. Instead of taking out the pad he put it on the floor I came in and had him remove it to the patio outside the home. I said the stove is ruined he says just clean it with baking soda and vinegar, I tried everything he not only ruined the glass topping but the edging round the stove. I have not heard a word... Read More
THESE GUYS ARE SCAMMERS. They came to the house 8 times to fix our refrigerator. They never fixed it. Now looking for a new refrigerator.
This has been the worst company I have ever worked with. I have been stood up twice on my repair appointments and instead of just be moved to the next day you are moved to the next available day which in this last case is now another 15 days that I will go without a washer. In all total I will have 11 weeks in this repair. The repairman was not accurate in his first visit and did not order all of the necessary parts. Needless to say I had to wait an additional two weeks for the next appointment and was hopeful that I would finally have my washer back yesterday, but guess what I was stood up again and now will have to wait an additional 15 days for him to return. What is really... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor