TripAssure Travel Insurance Review

TripAssure offers three different plans with different amounts of coverage: Advantage Asset, Advantage Bridge, and Advantage Complete. The Complete plan, which offers the most thorough coverage, is fully comprehensive and offers most of the features included by the best plans in the market. It includes a Cancel For Any Reason benefit, which allows policyholders to receive a reimbursement for 75% of the cost of their trip for reasons not covered by the plan. The coverage includes reimbursement for lost, damaged, or stolen baggage, though the company requires receipts for the mishandled items. There is also a benefit for reimbursement for delayed baggage, which allows customers to purchase additional personal effects to use until their baggage arrives. The Complete plan also includes coverage for political or security evacuation, where the company will pay a maximum of $25,000 to repatriate a policyholder if a covered event happens while he or she is on a trip. Covered events include natural disasters, civil unrest, and State Department Travel Advisories. The Asset plan and the Bridge plan do not include the Cancel for Any Reason benefit and they decrease the maximum benefit amounts by different measures. But all TripAssure plans will waive the pre-existing conditions exclusion if the plan is purchased within 15 days of when the trip was paid for (for example, from the date the customer paid for a plane ticket or paid to reserve a hotel room, etc.) Finally, all plans offer the option to purchase a rental car damage benefit, extend the personal property benefit, or cover sports activities, including hazardous sports. This means if policyholders are hurt while bungee jumping, or something equally dangerous, they will be covered under the medical benefit.

TripAssure travel insurance policies are underwritten by the Arch Insurance Company, a Bermuda-based company with better-than-average ratings. However, they are considered to have a negative outlook by both Standard & Poor's and A.M. Best, so consumers should keep an eye on the company's finances if they decide to purchase a policy.

TripAssure, known as MH Ross until 2017, has mostly positive online reviews. However, customers most often complain the company is slow when responding to claims and often requires a great deal of paperwork to approve claims.

TripAssure offers an assortment of assistance services to their policyholders which are standard for the industry. They also have a 24-hour call center available for customers located outside of the US or Canada, as well as a service called Global XPI, which gives policyholders and their physicians access to medical records anywhere in the world.