ConsumersAdvocate.org Rating: 8.9 / 10 (Excellent)
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Travel Guard is a travel insurer owned and operated by AIG, a Fortune 500 multinational insurer headquartered in New York City. Travel Guard has been in business for over 35 years and offers various travel insurance policies, travel concierge services, emergency evacuation coverage, and specialized identity theft protection for travelers.
How is Travel Guard Insurance rated?
Plans & Coverage
Customer Assistance Services
Overall Rating: 8.9 / 10 (Excellent)
Travel Guard offers remarkably comprehensive benefits and features through its more expensive policy packages. However, its entry-level policies may not be all that useful for many travelers. While AIG, Travel Guard's parent company, appears to be on a sound financial footing now, its past financial management caused the business to collapse and require a US government bailout in 2008. Still, Travel Guard is on par with many of its competitors, particularly concerning its premium coverage plans.
Travel Guard Insurance Plans & Coverage
Plans & Coverage - 9.5 / 10
Travel Guard offers four levels of travel insurance coverage. Its most expensive and comprehensive policy includes all the standard coverages, plus additional concierge and travel assistance benefits. The company's entry-level plan has higher deductibles, lower coverage limits, a longer pre-existing medical condition exclusion period, and a lengthier baggage delay look-back period. Despite the fact that some of the limits and restrictions on Travel Guard's least-expensive policy could make it seem of lesser value to frequent or long-distance travelers, their comprehensive plan more than makes up for what the former lacks.
Trip Cancelation/ Interruption
|Trip Cancellation/Interruption Coverage||
Injury/Illness/Death of Traveller
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Victim of Crime Prior to Trip
Cfar Coverage (Cancel for Any Reason)
Doctor, Hospital, or Other Licensed Provider
Emergency Medical Evacuation/Repatriation
Transport Family Member to Bedside
Transport Children Home
Baggage Delay Coverage
Medical Coverage Details
|Maximum Medical Reimbursement||
|Maximum Medical Evacuation Reimbursement||
Baggage Coverage Details
|Maximum Baggage Reimbursement||
|Maximum Baggage Reimbursement||
|Valuable Item Limit||
|Receipts Required for Valuable items|
Travel Guard Insurance Financial Strength
Financial Strength - 9 / 10
Although AIG, Travel Guard's parent company, required a federal bailout to survive the economic crisis of 2007–2008, the company has returned to financial stability and is now free from federal oversight. National Union Fire Insurance Company of Pittsburgh, another AIG subsidiary, underwrites Travel Guard's travel insurance policies. National Union has received good marks from all major financial rating agencies, so consumers should be reasonably confident in the financial strength of the companies behind Travel Guard.
National Union Fire Insurance Company of Pittsburgh
|Moody's Financial Rating||
|AM Best Financial Rating||
Travel Guard Insurance Reputation
Reputation - 9 / 10
Travel Guard has a high rating with the Better Business Bureau but has only a modest number of reviews on the organization's website. It has not been reviewed on TrustPilot.com, yet there are some complaints against the company on various review sites concerning their coverage limitations and demanding claims documentation process. It appears the company's "medical certificate" form requires an examining physician to fill in some 25 different fields in addition to those to be completed by the insured. Naturally, insurers need to verify the medical necessity for canceling a trip, but at some point the paperwork becomes so onerous that the process becomes an impediment to, rather than a facilitator, of honest claims resolution. A number of online reviews of Travel Guard suggest the company may have reached that point.
|Number of BBB Positive Reviews||
|Number of BBB Negative Reviews||
Travel Guard Insurance Customer Assistance Services
Customer Assistance Services - 8 / 10
Travel Guard customers can initiate a claim online, but processing requires the completion of paper forms which the company says take 7 to 10 business days to arrive by mail. In this regard, Travel Guard lags behind some of its competitors who send claim forms and other documents electronically. The company does have a mobile app, but it appears to be primarily a way for the company to deliver travel information to its insureds, rather than a full-featured app through which claims can be made and processed.
Travel Assistance Services
- Lost Passport/Document Assistance
- Up to the Minute Travel Advisories
- Roadside Assistance
Medical Assistance Services
- Physician Referral
- Emergency Prescription Replacement
Concierge Assistance Services
- Restaurant/Event Referral and Reservation
- Ground Transportation
- Weather Advisories
- Wireless Device Assistance
- Plane/Boat Charter Assistance
- Medical, cancellation, and baggage coverage
- Coverage available for pre-existing conditions
- Travel concierge services with premium plans
- Emergency evacuation and medical repatriation
- Covers cancellations due to terrorism and natural disasters
- Offers emergency prescription replacement and physician referral