AIG Travel Guard Travel Insurance Review
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29 Customer Comments & Reviews - see all comments
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Travel Guard is a travel insurer owned and operated by AIG, a Fortune 500 multinational insurer headquartered in New York City. Travel Guard has been in business for over 35 years and offers various travel insurance policies, travel concierge services, emergency evacuation coverage, and specialized identity theft protection for travelers.
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29 Customer Comments & Reviews
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My Church Holy Land Pilgrimage Trip in June of 2024 was canceled on Oct 23, 2023 one month after buying the insurance due to the War in Israel. Travel Guard refused to refund any of the church travelers policy premiums due to a 15 day expiration date clause from time of purchase to cancellation. (I'm out $1,284).
They have terrible follow through. We have filed 2 claims for flight cancellations. Claim processing times exceeded by weeks those guaranteed by the policy. I had to file a complaint with the NH Instance Dept. to get any satisfaction and fair resolution.
This is the worst travel insurance I have ever used. My claim is now almost one year old and I still have not received any compensation. I booked a trip for the 25th of September and a few days later, the local supervisor said I needed to be there by the 22nd. I changed my ticket incurring higher charges. My flight was delayed due to hurricane in Florida and by the time I got another flight, the connecting flight had left. I had to take a taxi to a hotel, stay overnight, buy food and get a flight the next day. While in Costa Rica, I got ill and had to see a doctor. Two days before leaving, a fell and got injured. The flight home was delayed more than 8 hours and I ended up taking a... Read More
Terrible procedures and handling of our claim. Even after providing the requested medical documentation, they continue to request more information from us. Still arguing with them and the claim isn't resolved. Do not use this company!
Terrible travel insurance!! Do not use!! This travel insurance will do anything to convince you that you are perfectly covered in case of any travel related problems, such as missed connection, delayed luggage or any travel inconvenience. The true is that Travel Guide will not pay you anything if any from above mentioned situations actually happen. There is always "a small print" for any piece of "coverage" which basically disqualify you from any payment or cost reimbursement. Just wait for your first claim and you will quickly learn that this company is fraud.
HORRIBLE CUSTOMER RELATIONS! This company does everything they can to delay or not pay you. I had a loss in late December, I submitted 28 pages of documentation in February. I was told they had 10-15 business days to process the claim. On the 15th day, they sent me a generic request for more information. I called the phone number and was told the information was in the file I submitted and they would note that in my file. Then, 15 days later I get another generic request for more information. At that point, I asked for specific information regarding their request. Then they would call me while I am going down the road to explain what they needed. I asked that they schedule a time... Read More
I had an absolutely terrible experience with AIG Travel Guard. I had to cancel an Italy trip due to a sudden needed surgery. Although they promised a 10-15 day turnaround of my claim, it ended up being 5 months of constant delays, apologies for delays, and requesting both new information and information that had been provided in some instances several times previously. My state's rider required my claim to be decided within 30 days. I filed all required documentation the week of my surgery in October 2022. It was only when I filed complaints with my state's Commissioner of Insurance, Consumer Affairs and the Better Business Bureau in March of 2023 that suddenly my claim was paid in 2... Read More
This company is awful. Have never heard from my adjuster. Received email stating my claim was approved, processed and check printed. Because of this I rebooted this expensive trip and bought another TG policy. 3 days later they changed their mind and want to review further. This Bad Faith and I would never recommend them to anyone. Asked to speak with a manager and was informed they don't have managers. Just another lie.
When Covid-19 hit in early 2020, I had to cancel my trip to South America. I had Travel Guard insurance, and even though border closings and cities closing down to travelers was headline news, Travel Guard required that I provide proof of the closings in South America as well as all the other trip documents linked to the trip. It then took the company 6 months to reimburse me. Recently it denied compensation for Covid-19 that I caught and had to cancel a flight for. They said it was a pre-existing condition even though I was asymptomatic.
Got stuck in London for 10 days, had Travel Guard policy. Filed claim October 25, 2022, supposed to hear back within 10-15 days. Called December 1st, lady said someone was looking at it and I'll hear back shortly. Looked online 12/03 and claim says "closed." I called today 12/05/2022 and they said their system is down and they can't access any claims info. 3 different adjustors have been on the claim since 10/25, I haven't heard a word from anybody and now it's closed? WTF? Scam likely!
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- Medical, cancellation, and baggage coverage
- Travel concierge services with premium plans
- Emergency evacuation and medical repatriation
- Offers cancellation coverage due to terrorism and natural disasters
