Petplan Pet Insurance Review


Rating: 8.9 / 10 (Excellent)
257 Customer Comments & Reviews - see all comments
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The original Petplan was founded in the UK in 1976. It's US affiliate, Petplan Pet Insurance - North America, was launched in 2003 and based in Philadelphia. The company is recommended by the Humane Society of the United States and offers comprehensive accident and illness coverage for cats and dogs.

How is Petplan rated?

Breakdown

10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
9/10
Claims and Service
6/10
Pricing
8/10
Enrollment

Overall Rating: 8.9 / 10 (Excellent)

Petplan ranks highly with us chiefly because of the comprehensiveness of coverage, and flexibility in customizing deductible/reimbursement percentage/benefit limit combinations. In light of this, the customer is afforded a high degree of leeway to mix and match to get the right premiums and coverage options for their situation.

Petplan Coverage

Coverage - 10 / 10

Petplan offers extremely comprehensive coverage in comparison to the other companies we rate. They handle all accidents and new illnesses without restrictions for hereditary or congenital conditions, as well as medications, advanced testing, hospital stays, rehabilitative care, and holistic therapies. Also, all non-routine veterinary exam fees are covered in all plans, including at emergency & specialist hospitals. Petplan has the most comprehensive coverage of dental injury and treatment of periodontal disease. Finally, Petplan will cover curable pre-existing conditions after the 365 day exclusionary period following policy inception. The company also covers most bilateral conditions when one side is considered to be pre-existing, which is something many other providers won't do.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Alternative Care

Benefit Limits

Benefit Limits - 10 / 10

Although Petplan doesn't offer across the board unlimited coverage like Healthy Paws, it does the next best thing by being the company that allows you the most flexibility in choosing and annual benefit limit. Petplan's annual limits can be set at $2,500, $5,000, $10,000, $15,000, $20,000, $25,000 or unlimited. This can be advantageous if you research the types and costs of conditions your particular breed is susceptible to, and combine it with the cost of treatment considering your area.
Benefit Limit Types
Annual
Unlimited

Reimbursement & Deductibles

Reimbursement - 10 / 10

Like all the leading pet insurance policies today, Petplan will pay a pre determined percentage of your actual veterinarian bill after you have met your deductible. The percentages available are 70%, 80%, and 90%.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 10 / 10

Compared to other providers, Petplan offers a very flexible deductible schedule as well, allowing customers to choose deductible levels anywhere between $100 - $1,000. If you have the wherewithal to meet a higher end deductible, it is going to translate into lower monthly premiums. Petplan operates on an annual deductible, which is ideal as you will only have to meet the one deductible regardless of incidences.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$1,000

Pricing: How much does Petplan cost?

Pricing - 6 / 10

Petplan offers competitive pricing that is pretty much industry standard and in line with what you might expect of comparable plans. The company also offers discounts for registration online, as well military personnel or medical service pets.

Starting Monthly Premiums

Dogs
$29.16
Cats
$18.19
Rate Details: Annual Deductible: $1,000, Benefits Cap: $5,000, Reimbursement Model: 70% of Actual Cost
Available Discounts: Wag-worthy 10% discount for veterinary professionals when they enrol online (5% veterinary professional discount + 5% online discount)

Enrollment & Waiting Periods

Enrollment - 7.5 / 10

Petplan allows enrollment for dogs and cats as young as six weeks. Also, unlike most companies the company does not have an upper age limit so older animals can get covered as well. Accident coverage begins 5 days after enrollment, but there is a 15 day waiting period for illnesses. Medical records are required when filing a claim, but not for enrollment.
Min Enrollment Age
6 weeks
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Claims and Service - 9 / 10

Petplan is one of the only pet insurance companies to specifically state a claims payout timeframe in its terms and conditions -- 30 days.

To file you must first print out and sign the personalized claim form, and either fax, email, or mail it with the relevant receipts and invoices within 90 days of treatment. Petplan also gives you the flexibility of submitting this information through its app for Android and iPhone. This service provides instant and paperless claims filing at time of discharge from the veterinary hospital.

Petplan also features the "Telehealth" service. This facility provides coverage for telephone consultations for an immediate lifesaving emergency.
Claim Form
Mail
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
Headquarters Address
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073
Mailing Address
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073
Year Founded
2003

What We’re Hearing From Our Readers
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Customer Comments

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J
Jesus T
The Bronx, New York

7/14/2017
PetPlan is definitely a top above A+ insurance with technology on its side, filing a claim is a breeze with the iPhone app. It only took me 5 minutes to file the claim and a few weeks to get reimbursed.
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your honest review.

Jill A
Woodbridge, Virginia

7/13/2017
We have been with PetPlan for many years, and have insured a total of 6 dogs with them to date. They have always come through, through many different surgeries, medications, illnesses, etc with no issues. One of our current dogs just had FHO surgery and the reimbursement check arrived 3 days after I submitted the claim! They are currently covering his physical therapy. We are a multiple dog household, so we cannot afford to be without good pet insurance. I never want to be in a position that I can't pay for the care my animals need. They also have covered euthanasia, even when someone comes to the home. The care and concern shown by their staff even on social media, after an animal... Read More
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
We're honored that you chose us to protect your family.

D
Debra N
Buffalo, New York

7/11/2017
It has been an emotional 2017 with 5 my year old Bichon/Lhaso Apso. She woke up one morning in April and couldn't walk. She was immediately rushed to have an MRI and then surgery on her back. She was recovering well but recently had another episode of back issues. She was put on pain medicine and had such an adverse reaction she was back in ICU and almost died. The past two weeks she has been in and out of vets and it's been truly emotional. In April, I submitted all her surgery expenses to the insurance and had no issue. Again, this week I was able to get all my documents together and submit them without any issues. I've called PetPlan many times for direction on what to submit and... Read More
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Debra, thank you for taking the time to share with others your experience with Petplan. We are so glad you have received top-notch care from everyone you speak with here at Petplan. Thank you for your support, we're honored.

Courtney M
Winnipeg, Manitoba

7/11/2017
Fabrice is an excellent representation of customer service. He was clear, had great practical examples and walked me through the entire process. I really appreciated his patience with all my questions too. I am looking forward to this new relationship with Petplan!
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for posting your review. We're honored you chose Petplan for your family.

Lavinia P
Miami, Florida

7/6/2017
Best pet insurance ever. I never want to second guess healthcare decisions for my four legged family members - two rescues, a dog Lyla and a cat Gracie. They even cover behavioral problems which nobody really covers. Lyla, my now 14 year old Maltese, an ex puppy mill mom who I adopted when she was 8 years old, has battled cancer - if it wasn't for Petplan I would have had no help in dealing with the over 14k between surgery and radiation therapy. She has been cancer free for over three years now - thank you Petplan for helping me do the best for her.
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your review. We're honored to be there for you when you've needed us the most.

C
Cari I
Walnut, California

7/5/2017
Since updating their policies in 2017, we have been extremely disappointed! The amount of money we pay and have paid over the 8 years of our dogs life vs what we get reimbursed is ridiculous. It's absolute robbery. Do your homework. Check other plans. As your dog gets older and is in more need of veterinary care, you pay more and get less back!! What kind of care is that??!!! I feel like the whole pet insurance industry is a complete joke. I also JUST learned of the veterinary professionals discount by reading this page. My husband IS a veterinary professional. I have mentioned this multiple times in speaking with PetPlan reps and not once has anyone told me there was a discount. Shame on... Read More
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Cari, I'm sorry that we have not met your expectations and would like to have you speak with a Petplan team member to review your complaints and see if we can address your frustrations. Please email us at socialmedia@gopetplan.com and provide your policy number and phone number where we can contact you. As soon as I receive your email with your policy information I will be able to take action on your behalf.

Kyle K
Hickory, North Carolina

7/3/2017
Our 2 year old chocolate lab had a luxating patella that required surgery to correct. PetPlan was very helpful in processing the pre-authorization (which was optional) and the final invoice claims. They promised to refund our costs within 30 days. 48 hours after submitting the final invoices through their mobile device, they e-mailed me letting me know a check had been cut and sent. Emily Briggs from customer service was extremely helpful in resolving my claim. She helped me process the missing paperwork and when I forgot to submit a couple claims, she submitted them for me when I e-mailed proof to her. I highly recommend PetPlan for your pet insurance needs.
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to share your experience with Petplan with others, we appreciate your support.

M
Marg H
Hamilton, Ontario

6/11/2017
Having to pay up front, and getting reimbursement by Pet Plan kinda defeats the purpose of having insurance!!! A lot of people can't afford up front costs, especially if it's a sudden occurrence!! If we had the money to cover Vet bills, we wouldn't need the insurance!!
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Marg, I'm sorry you are not happy with the reimbursement option that is standard for all of our policy holders. We do however work with vet clinics to pay direct as long as the clinic is willing to work with us. If you would like more information about this option please email us at socialmedia@gopetplan.com and I will connect you with a Petplan team member who can help you.

N
Nikki
San Juan Capistrano, California

5/28/2017
Emily was great and made the process of filing my claim very simple. She took the time to ask how my my puppy Hula was doing after eating a bee, and even made a personal follow-up phone call a week after we spoke to see how Hula was doing! Petplan has been great for my family. They have knowledgable and caring members on their team and it gives us peace of mind knowing we have good insurance coverage for our pets. This claim was over $1,000.00 and having Petplan made the emergency situation a lot less stressful. I highly recommend Petplan for pet insurance.
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Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review Nikki!

Melissa K
Sewickley, Pennsylvania

5/27/2017
I submitted my claims online and then called customer service two days later. Emily Briggs was absolutely amazing and such a wonderful help. She helped expedite Tucker's claims and I could not be happier with her professionalism and friendliness. She was a pleasure to speak with and I am so happy you have such caring service reps who truly care about our pets. A++++++++
Was this comment helpful?

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review!


Top Rated
Our Partner
8.9 / 10
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer