Petplan Pet Insurance Review
251 Customer Comments & Reviews - see all comments
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The original Petplan was founded in the UK in 1976. It's US affiliate, Petplan Pet Insurance - North America, was launched in 2003 and based in Philadelphia. The company is recommended by the Humane Society of the United States and offers comprehensive accident and illness coverage for cats and dogs.
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251 Customer Comments & Reviews
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I signed up for Petplan recently, and the process was so simple! Thus far, Petplan is the only plan I've come across that offers 100% reimbursement. Tiered coverage options make it easy to find a plan that works for your budget; I selected the Silver plan and am only paying about $35/mo. for two cats. Petplan ensures peace of mind through the sign up and initial learning processes. They offer a live chat that's always available; I used it while signing up and right after signing up. During the enrollment, I used the live chat feature to ask clarifying questions about the policy. The agent I spoke with was helpful, friendly, and quick to answer any and all questions I have, including... Read More
We had a broken leg claim which was handled 5 star...however, every year the insurance premium hikes $10. Doesn't matter how wonderful or nice PetPlan is, we must change to a more stable pet insurance carrier.
I have had numerous issues regarding when I have had to move states and also a lot of mix ups with my father's plan, we lived in the same house when he signed up his dog. The plan increases amount whenever they can justify it, for example every time I would move even when I moved back to the same address I was in before. I want to take care of my pet and make sure she is covered but I just feel like pet plan is taking advantage.
i strongly recommend NOT choosing Petplan. After a year of on time payments by us, Petplan denied our claim for what they say is pre-existing condition. Our dog started licking and loosing fur on the bottom of her front feet which after testing is due to allergy to grass. This was not anything treated in the past. DO NOT TRUST PETPLAN
Very annoyed by the billing process and the lack of coverage. They say you have a deductible....however.....the deductible is by disease....not overall....that is not spelled out in the policy.....anything i submitted never got paid. changing plans to another company...feeling ripped off
We bought the Petplan "insurance" a few days after we got our new dog. Six months later our dog was seriously injured and required surgery and nine follow-up visits at the vet within the next three weeks. Petplan has done their best to weasel out of every single bill! They are counting this illness as ten separate claims and applying a separate $200 deductible to each visit. To make matters worse, they are also claiming that our regular vet has "overcharged" us for every visit and thus they are only considering a portion of the bills to being with! Sorry folks, but this company is a scam!
Don't use petplan. What they don't tell you about the "annual deductible" is it is per illness. So if you bring in your pet for a rash that's a deductible and then you bring them in for an ear infection, that's another deductible. All to start over again the next year. OH and the best part is my rates went up more than 50% the second year.
We got an 8 week old puppy thinking that surely if we got PetPlan from the start, we would be solid. Nope. Nope. Nope! Puppy got giardia (which causes diarrhea) in the first 14 days. So now, anything even remotely related to diarrhea is not covered. That includes weird seizures. That includes when he doesn't feel good for any reason and has diarrhea. So what is covered then? Maybe a broken bone? We appealed twice already and each time they deny our claims. Thousands of dollars of claims completely unrelated to giardia or diarrhea yet they find a way to "tie it to" the "preexisting" conditions -- even seizures!? Cancelling this crap and going with another provider. Oh, and another thing,... Read More
fast friendly. had no issues with getting doctor paid by PetPlan for several claims. one was about $4000. I only had to pay $200.
I've had PetPlan for years, I think around 8 years now and I cannot be happier with their coverage, speed of processing claims and the amounts that they cover and reimburse. They do not split hairs, and I never had a question or a doubt that they were not being fair in their reimbursements. I've had three cats covered through them, out of which one had to be put down due to acute renal failure and it cost in the ER hospital fees in thousands of $ (LA, CA). They paid me back everything, minus the deductible and up to 80% for the ER/specialty care. Then I adopted my second cat, who is still rather young, but he just had a second bout of pancreatitis in his short 5 years of live. He barely... Read More
- Comprehensive Coverage (includes vet exam fee!)
- Flexible annual reimbursement up to Unlimited
- Choose Annual Deductible from $100-$1,000
- 24/7 Customer Service – top rated, always available
- Use any veterinarian in the US or Canada
- Fast, paperless claim reimbursement via Petplan App
- 10% Online Discount & Free Barkbox Offer