Petplan Pet Insurance Review


Rating: 8.9 / 10 (Excellent)
251 Customer Comments & Reviews - see all comments
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The original Petplan was founded in the UK in 1976. It's US affiliate, Petplan Pet Insurance - North America, was launched in 2003 and based in Philadelphia. The company is recommended by the Humane Society of the United States and offers comprehensive accident and illness coverage for cats and dogs.

How is Petplan rated?

Breakdown

10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
9/10
Claims and Service
6/10
Pricing
8/10
Enrollment

Overall Rating: 8.9 / 10 (Excellent)

Petplan ranks highly with us chiefly because of the comprehensiveness of coverage, and flexibility in customizing deductible/reimbursement percentage/benefit limit combinations. In light of this, the customer is afforded a high degree of leeway to mix and match to get the right premiums and coverage options for their situation.

Petplan Coverage

Coverage - 10 / 10

Petplan offers extremely comprehensive coverage in comparison to the other companies we rate. They handle all accidents and new illnesses without restrictions for hereditary or congenital conditions, as well as medications, advanced testing and hospital stays. Also, all non-routine veterinary exam fees are covered in all plans, including at emergency & specialist hospitals. Finally, Petplan has the most comprehensive coverage of dental injury and treatment of periodontal disease.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications

Benefit Limits

Benefit Limits - 10 / 10

Although Petplan doesn't offer across the board unlimited coverage like Healthy Paws, it does the next best thing by being the company that allows you the most flexibility in choosing and annual benefit limit. Petplan's annual limits can be set at $2,500, $5,000, $10,000, $15,000, $20,000, $25,000 or unlimited. This can be advantageous if you research the types and costs of conditions your particular breed is susceptible to, and combine it with the cost of treatment considering your area.
Benefit Limit Types
Annual
Unlimited

Reimbursement & Deductibles

Reimbursement - 10 / 10

Like all the leading pet insurance policies today, Petplan will pay a pre determined percentage of your actual veterinarian bill after you have met your deductible. The percentages available are 70%, 80%, and 90%.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 10 / 10

Compared to other providers, Petplan offers a very flexible deductible schedule as well, allowing customers to choose deductible levels anywhere between $100 - $1,000. If you have the wherewithal to meet a higher end deductible, it is going to translate into lower monthly premiums. However, Petplan operates a per condition deductible. So you'll have to take into consideration you will be paying the full deductible for each separate condition.
Deductible Type
Per Condition Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$1,000

Pricing: How much does Petplan cost?

Pricing - 6 / 10

Petplan offers competitive pricing that is pretty much industry standard and in line with what you might expect of comparable plans. The company also offers discounts for registration online, as well military personnel or medical service pets.

Starting Monthly Premiums

Dogs
$29.16
Cats
$18.19
Rate Details: Annual Deductible: $1,000, Benefits Cap: $5,000, Reimbursement Model: 70% of Actual Cost
Available Discounts: Wag-worthy 10% discount for veterinary professionals when they enrol online (5% veterinary professional discount + 5% online discount)

Enrollment & Waiting Periouds

Enrollment - 7.5 / 10

Petplan allows enrollment for dogs and cats as young as six weeks. Also, unlike most companies the company does not have an upper age limit so older animals can get covered as well. There is a one time $25 enrollment fee. Accident coverage begins 24 hours after enrollment, but there is a 14 day waiting period for illnesses. Petplan may ask for medical records, but they are typically not required for enrollment.
Min Enrollment Age
6 weeks
Max Enrollment Age
8 years
Illnesses Waiting Period
14 days
Free Look Period
30 days

Claims & Service

Claims and Service - 9 / 10

Petplan is one of the only pet insurance companies to specifically state a claims payout timeframe in its terms and conditions -- 30 days. To file you must first print out and sign the personalized claim form, and either fax, email, or mail it with the relevant receipts and invoices for treatment. Petplan also gives you the flexibility of submitting this information through its app for Android and iPhone.
Advertised Response Time
5 days
Claim Form
Mail
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
Headquarters Address
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073
Mailing Address
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073
Year Founded
2003

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251 Customer Comments & Reviews

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K
Khara H
Flagstaff, Arizona

6/21/2015
I signed up for Petplan recently, and the process was so simple! Thus far, Petplan is the only plan I've come across that offers 100% reimbursement. Tiered coverage options make it easy to find a plan that works for your budget; I selected the Silver plan and am only paying about $35/mo. for two cats. Petplan ensures peace of mind through the sign up and initial learning processes. They offer a live chat that's always available; I used it while signing up and right after signing up. During the enrollment, I used the live chat feature to ask clarifying questions about the policy. The agent I spoke with was helpful, friendly, and quick to answer any and all questions I have, including... Read More


J
John B
Middletown, Connecticut

6/19/2015
We had a broken leg claim which was handled 5 star...however, every year the insurance premium hikes $10. Doesn't matter how wonderful or nice PetPlan is, we must change to a more stable pet insurance carrier.


N
Natalie C
Sherwood, Oregon

6/17/2015
I have had numerous issues regarding when I have had to move states and also a lot of mix ups with my father's plan, we lived in the same house when he signed up his dog. The plan increases amount whenever they can justify it, for example every time I would move even when I moved back to the same address I was in before. I want to take care of my pet and make sure she is covered but I just feel like pet plan is taking advantage.


K
Kevin l
Honolulu, Hawaii

6/7/2015
i strongly recommend NOT choosing Petplan. After a year of on time payments by us, Petplan denied our claim for what they say is pre-existing condition. Our dog started licking and loosing fur on the bottom of her front feet which after testing is due to allergy to grass. This was not anything treated in the past. DO NOT TRUST PETPLAN


J
Joe B
Lumberton, New Jersey

4/25/2015
Very annoyed by the billing process and the lack of coverage. They say you have a deductible....however.....the deductible is by disease....not overall....that is not spelled out in the policy.....anything i submitted never got paid. changing plans to another company...feeling ripped off


D
David P

4/24/2015
We bought the Petplan "insurance" a few days after we got our new dog. Six months later our dog was seriously injured and required surgery and nine follow-up visits at the vet within the next three weeks. Petplan has done their best to weasel out of every single bill! They are counting this illness as ten separate claims and applying a separate $200 deductible to each visit. To make matters worse, they are also claiming that our regular vet has "overcharged" us for every visit and thus they are only considering a portion of the bills to being with! Sorry folks, but this company is a scam!


J
julie
Syosset, New York

3/30/2015
Don't use petplan. What they don't tell you about the "annual deductible" is it is per illness. So if you bring in your pet for a rash that's a deductible and then you bring them in for an ear infection, that's another deductible. All to start over again the next year. OH and the best part is my rates went up more than 50% the second year.


D
David C

3/25/2015
We got an 8 week old puppy thinking that surely if we got PetPlan from the start, we would be solid. Nope. Nope. Nope! Puppy got giardia (which causes diarrhea) in the first 14 days. So now, anything even remotely related to diarrhea is not covered. That includes weird seizures. That includes when he doesn't feel good for any reason and has diarrhea. So what is covered then? Maybe a broken bone? We appealed twice already and each time they deny our claims. Thousands of dollars of claims completely unrelated to giardia or diarrhea yet they find a way to "tie it to" the "preexisting" conditions -- even seizures!? Cancelling this crap and going with another provider. Oh, and another thing,... Read More


D
David K
Raleigh, North Carolina

3/23/2015
fast friendly. had no issues with getting doctor paid by PetPlan for several claims. one was about $4000. I only had to pay $200.


N
Natasha E
Pasadena, California

3/13/2015
I've had PetPlan for years, I think around 8 years now and I cannot be happier with their coverage, speed of processing claims and the amounts that they cover and reimburse. They do not split hairs, and I never had a question or a doubt that they were not being fair in their reimbursements. I've had three cats covered through them, out of which one had to be put down due to acute renal failure and it cost in the ER hospital fees in thousands of $ (LA, CA). They paid me back everything, minus the deductible and up to 80% for the ER/specialty care. Then I adopted my second cat, who is still rather young, but he just had a second bout of pancreatitis in his short 5 years of live. He barely... Read More



Top Rated
Our Partner
8.9 / 10
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer